Carnegie Mellon University

Care@Work Family Care Benefits

Carnegie Mellon is pleased to offer family care benefits through Care.com. Through the Care@Work program, Care.com prescreens qualified caregivers to help eligible individuals find backup emergency care for children and adults. The program also includes a free membership to perform self-directed searches for a variety of caregiving needs. View the Overview of Care@Work [pdf] to learn more.

How to Access Care

To access Care@Work, you must first enroll via the CMU-specific portal. To ensure you are prepared when the unexpected occurs, you are encouraged to enroll with Care@Work before a need arises. To enroll:

  1. Go to cmu.care.com
  2. Review the disclaimer and click on "Let's get started."
  3. Follow the prompts to complete the brief questionnaire and click "Save and Continue."
  4. Enter your Andrew ID and personal information, create a password and click "Enroll now." 
  5. When you need care, use your Andrew ID and the password you created to log into your account at cmu.care.com, or use the Care@Work mobile app for iPhone/iPad or Android. You can also call 855-781-1303.

Please note that Care.com is improving the accessibility of its platform for those with disabilities. If you need assistance accessing any part of the Care.com user experience, please call 855-781-1303 ext. 4.

Eligibility

Eligible individuals include regular full-time and part-time faculty and staff and graduate students. Undergraduate students needing family care resources should reach out to the Office of Human Resources for assistance.

Benefits and Costs

With Care@Work, eligible individuals have access to the following services:

  • Care.com Membership: Free premium, unlimited access to Care.com to find providers for your ongoing care needs for children, seniors, pets, your home, and more.
  • Backup Care for Children: Access to subsidized in-home or in-center care for your children when your regular care is not available, including school holidays, last-minute sitter cancellations, or when your child is sick.
  • Backup Care for Adults: Includes help recovering from surgery, meal prep, or care for when regular adult care is not available. Even if a parent lives across the country, Care.com can help.
    • Eligible individuals have a total of 10 Backup Care days, including child care and adult care, per program year (4/15/2020–4/14/2021). 
    • Co-pay for in-home adult care is $4 per hour.
    • Learn more about Backup Care for Adults [pdf].
  • Care Select: 10% tuition discount with the largest network of early childhood education programs in the U.S., for children ages six weeks to school age.