Carnegie Mellon University

Care@Work Family Care Benefits

Carnegie Mellon is pleased to offer family care benefits through Through the Care@Work program, prescreens qualified caregivers to help eligible individuals find backup emergency care for children and adults. The program also includes a free membership to perform self-directed searches for a variety of caregiving needs. View the Overview of Care@Work [pdf] to learn more.

How to Access Care

To access Care@Work, you must first enroll via the CMU-specific portal. To ensure you are prepared when the unexpected occurs, you are encouraged to enroll with Care@Work before a need arises. To enroll:

  1. Go to
  2. Review the disclaimer and click on "Let's get started."
  3. Follow the prompts to complete the brief questionnaire and click "Save and Continue."
  4. Enter your Andrew ID and personal information, create a password and click "Enroll now."
  5. When you need care, use your Andrew ID and the password you created to log into your account at, or use the Care@Work mobile app for iPhone/iPad or Android. You can also call 855-781-1303.

Please note that is improving the accessibility of its platform for those with disabilities. If you need assistance accessing any part of the user experience, please call 855-781-1303 ext. 4.


Eligible individuals include regular full-time and part-time faculty and staff and graduate students. Undergraduate students needing family care resources should reach out to the Office of Human Resources for assistance.

Benefits and Costs

With Care@Work, eligible individuals have access to the following services:

  • Membership: Free premium, unlimited access to to find providers for your ongoing care needs for children, seniors, pets, your home, and more.
  • Backup Care for Children: Access to subsidized in-home or in-center care for your children when your regular care is not available, including school holidays, last-minute sitter cancellations, or when your child is sick. You can also use these days to reimburse for the cost of summer camps.
    • Eligible individuals have a total of 15 Backup Care days, including child care and adult care, per program year (4/22/2022–4/21/2023).
    • Co-pay for in-home child care is $4 per hour.
    • Co-pay for in-center child care is $10/child per day.
    • Learn more about Backup Care for Children [pdf] and Personal Network Backup Care [pdf].
  • Backup Care for Adults: Includes help recovering from surgery, meal prep, or care for when regular adult care is not available. Even if a parent lives across the country, can help.
  • LifeCare Family: Free assistance from a associate who can support you in the process of finding in-home caregivers such as nannies or elder care providers.
  • LifeMart: Discounts on a variety of products and services including child care elder care, pet care, housekeeping, automotive and travel. 

Tax Implications

Benefits received through Backup Care for Children and/or Backup Care for Adults usage may be considered imputed income and subject to taxation if received in combination with other employer-provided tax-free child and dependent care benefits that exceed $5,000 in the aggregate. See Child and Dependent Care Benefits — Tax Implications [pdf].

As an example, if the total cost of the backup care for one, 7.5 hour day is $150 at $20 per hour, and your cost share is $4 per hour, the university’s cost is $16 per hour, or $128 for the day. This $128 portion may be taxable and appear on your pay statement.