Carnegie Mellon University

Care@Work Family Care Benefits

Carnegie Mellon is pleased to offer family care benefits through Through the Care@Work program, prescreens qualified caregivers to help eligible individuals find backup emergency care for children and adults. The program also includes a free membership to perform self-directed searches for a variety of caregiving needs. View the Overview of Care@Work [pdf] to learn more.


Eligible individuals include regular full-time and part-time faculty and staff and graduate students. Undergraduate students needing family care resources should reach out to the Office of Human Resources for assistance.

How to Access Care

  1. Enroll using your Andrew ID at To ensure you are prepared when the unexpected occurs, you are encouraged to enroll with Care@Work before a need arises. 
  2. When you need care, log into your account at or use the Care@Work mobile app for iPhone/iPad or Android. You can also call 855-781-1303.

Please note that is improving the accessibility of its platform for those with disabilities. If you need assistance accessing any part of the user experience, please call 855-781-1303 ext. 4.

Benefits and Costs

With Care@Work, eligible individuals have access to the following services:

  • Membership: Free premium, unlimited access to to find providers for your ongoing care needs for children, seniors, pets, your home, and more.
  • Backup Care for Children: Access to subsidized in-home or in-center care for your children when your regular care is not available, including school holidays, last-minute sitter cancellations, or when your child is sick.
  • Backup Care for Adults: Includes help recovering from surgery, meal prep, or care for when regular adult care is not available. Even if a parent lives across the country, can help.
    • Eligible individuals have a total of 10 Backup Care days, including child care and adult care, per program year (4/15/2020–4/14/2021). 
    • Co-pay for in-home adult care is $4 per hour.
    • Learn more about Backup Care for Adults [pdf].
  • Care Select: 10% tuition discount with the largest network of early childhood education programs in the U.S., for children ages six weeks to school age.