Staff Supervisory Awareness Program
Overall Program Goals
- How to infuse diversity, equity and inclusion into your day-to-day activities as a supervisor at CMU
- A foundation of core human resources’ knowledge critical to your success
- Information that helps supervisors facilitate a work environment in which employees are treated with dignity and respect
- Information that will help you understand and champion core values of empathy, compassion, inclusion, dedication, impact and collaboration
- Fundamental tools and resources to effectively and successfully lead others
Session 101 — Employment Laws
Module Specific Goals
- The purpose of this course is to obtain a solid understanding of employment laws and forms the foundation of an effective supervisor. This worksheet provides resources and guided activities.
Recommended Videos
Recommended Books
Session 201 — DiSC
Module Specific Goals
- Learn about DiSC and the Everything DiSC Workplace Map
- Identify your style and explore the priorities that drive you
- Discover similarities and differences among the DiSC styles
- Discover your reaction to different DiSC styles
- Identify what works for you and what challenges you
- Use DiSC to understand the people you work with
Session 202 — ELI Civil Treatment®
Module Specific Goals
- This course will be used to provide participants with resources to create a more civil, inclusive, and productive workplace, leveraging real-world case studies to test resources and prepare for civil interactions.
Session 301 — Recruiting and Workforce Planning
Module Specific Goals
- Understand workforce and succession planning
- Understand career development
- Understand the purpose and uses of a job description
- Understand the hiring and recruitment process
- Recognize ways to ensure a fair and equitable search
Recommended Videos
Recommended Books
- Recruiting, Interviewing, Selecting, & Orienting New Employees, Sixth Edition by Diane Arthur
- Successful Interviewing and Recruitment by Rob Yeung
- Field Tested: Recruiting, Managing, and Retaining Veterans by Emily King
- Recruiting, Retaining, and Promoting Culturally Different Employees by Lionel Laroche, Don Rutherford
- Career Planning and Succession Management: Developing Your Organization's Talent-for Today and Tomorrow, Second Edition by William J. Rothwell, Robert D. Jackson, Cami L. Ressler, Maureen Connelly Jones, Meg Brower
- Strategic Workforce Planning: Developing Optimized Talent Strategies for Future Growth by Ross Sparkman
- Effective Succession Planning, Fifth Edition by William J. Rothwell
- Building an Inclusive Organization: Leveraging the Power of a Diverse Workforce by Stephen Frost, Raafi-Karim Alidina
- The Power of Stay Interviews for Engagement and Retention by Richard P. Finnegan
Session 302 — Performance Management: Managing, Addressing and Recognizing Performance
Module Specific Goals
- Understand the role of performance management and setting expectations in a supervisory relationship
- Outline performance management processes and resources
- Identify ways in which performance management influences employee success
- Utilize performance standards as a management strategy
- Understand how to provide effective performance feedback
Recommended Videos
Recommended Books
Session 303 — Managing an Effective and Engaged Workforce
Module Specific Goals
- Understanding the fair and equitable process for determining post-hire employment actions
- Build awareness of and understand how to manage leaves of absences, time away from work and time and location issues
- Gain a broader understanding of workplace accommodations, the interactive process and your role related to workplace accommodations
- Increase awareness of wellness resources and your role in championing Carnegie Mellon University’s wellness initiatives
Recommended Videos
Recommended Books
- The Manager's Guide to HR: Hiring, Firing, Performance Evaluations, Documentation, Benefits, and Everything Else You Need to Know, Second Edition by Max Muller
- 50 Top Tools for Employee Wellbeing: A Complete Toolkit for Developing Happy, Healthy, Productive and Engaged Employees by Debbie Mitchell
- Mindfulness at Work: How to Avoid Stress, Achieve More, and Enjoy Life! by Stephen McKenzie
Session 401 — Establishing Rapport and Setting Expectations
Module Specific Goals
- Understand the importance of building rapport and trust within your organization
- Identify and practice skills to build rapport within diverse groups
- Describe the critical importance of setting clear expectations in the workplace
- Explore and practice tools and strategies for setting and sharing expectations in the workplace
- Create a plan to strengthen your own skills in rapport building and expectation setting
Recommended Videos
Recommended Books
Session 402 — Performance Management: Addressing Challenging Employee Issues
Module Specific Goals
- Communicate expectations and responsibilities.
- Understand how to ensure a fair and consistent process.
- Explore strategies to document and investigate employee performance.
- Practice strategies for giving constructive feedback to team members with performance issues.
- Discuss when and how to reach out to your HR Business Partner.
- Understand progressive discipline and the corrective actions available for employees who are struggling to meet performance expectations.
Recommended Videos
Recommended Books
- Managing Conflict: A Practical Guide to Resolution in the Workplace by David Liddle
- Creating a Drama-Free Workplace: The Insider's Guide to Managing Conflict, Incivility & Mistrust by Anna Maravelas
- The Drama-Free Workplace: How you can Prevent Unconscious Bias, Sexual Harassment, Ethics Lapses, and Inspire a Healthy Culture by Patti Perez
- 101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges, Second Edition by Paul Falcone
- The Essential Workplace Conflict Handbook: A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase Productivity by Barbara Mitchell, Cornelia Gamlem