Staff Supervisory Awareness Program
Program Goals
The program enables supervisors to:
- Build a foundation of core human resources knowledge critical to your success
- Facilitate a work environment in which employees are treated with dignity and respect
- Understand and champion core values of empathy, compassion, inclusion, dedication, impact and collaboration
- Access fundamental tools and resources to effectively and successfully lead others
Session 101 — Employment Laws
Session Goals
- Obtain a solid understanding of employment laws, which form the foundation of an effective supervisor
Recommended Videos
- Business Law for Managers: Harassment
- Preventing Harassment in the Workplace
- Business Law for Managers: Discrimination
- Business Law for Managers: Fair Labor Standards Act (FLSA) and Family Medical Leave Act (FMLA)
Recommended Books
- The Drama-Free Workplace: How you can Prevent Unconscious Bias, Sexual Harassment, Ethics Lapses, and Inspire a Healthy Culture by Patti Perez
- Employment Law: The Essentials, Fifteenth Edition by David Lewis, Malcolm Sargeant
Session 201 — DiSC
Session Goals
- Learn about DiSC and the Everything DiSC Workplace Map
- Identify your style and explore the priorities that drive you
- Discover similarities and differences among the DiSC styles
- Discover your reaction to different DiSC styles
- Identify what works for you and what challenges you
- Use DiSC to understand the people you work with
Session 202 — ELI Civil Treatment®
Session Goals
- Provides resources to create a more civil, inclusive, and productive workplace, leveraging real-world case studies to test resources and prepare for civil interactions
Session 301 — Recruiting and Workforce Planning
Session Goals
- Understand workforce and succession planning
- Understand career development
- Understand the purpose and uses of a job description
- Understand the hiring and recruitment process
- Recognize ways to ensure a fair and equitable search
Recommended Videos
- Having Career Conversations with your Team
- Hiring, Managing and Separating from Employees: Job Descriptions
- Hiring, Managing and Separating from Employees: Questions you Can't Ask Job Applicants
- Attracting, Hiring, and Working with Gen Z
- Finding and Retaining High Potentials
Recommended Books
- Recruiting, Interviewing, Selecting, & Orienting New Employees, Sixth Edition by Diane Arthur
- Successful Interviewing and Recruitment by Rob Yeung
- Field Tested: Recruiting, Managing, and Retaining Veterans by Emily King
- Strategic Workforce Planning: Developing Optimized Talent Strategies for Future Growth by Ross Sparkman
- Effective Succession Planning, Fifth Edition by William J. Rothwell
- The Power of Stay Interviews for Engagement and Retention by Richard P. Finnegan
Session 302 — Performance Management: Managing, Addressing and Recognizing Performance
Session Goals
- Understand the role of performance management and setting expectations in a supervisory relationship
- Outline performance management processes and resources
- Identify ways in which performance management influences employee success
- Utilize performance standards as a management strategy
- Understand how to provide effective performance feedback
Recommended Videos
- Delivering Employee Feedback
- Managing High Potentials
- Performance Management: Conducting Performance Reviews
- Setting Team and Employee Goals
Recommended Books
- The Essential Performance Review Handbook by Sharon Armstrong
- Fearless Performance Reviews: Coaching Conversations that Turn Every Employee into a Star Player by Jeffrey Russell, Linda Russell
- Driving Performance Through Learning: Develop Employees Through Effective Workplace Learning by Andy Lancaster
- In Great Company: How to Spark Peak Performance By Creating an Emotionally Connected Workplace by Louis Carter
Session 303 — Managing an Effective and Engaged Workforce
Session Goals
- Understand the fair and equitable process for determining post-hire employment actions
- Build awareness of and understand how to manage leaves of absences, time away from work, and time and location issues
- Gain a broader understanding of workplace accommodations, the interactive process and your role related to workplace accommodations
- Increase awareness of wellness resources and your role in championing Carnegie Mellon University's wellness initiatives
Recommended Videos
- Practicing Fairness as a Manager
- Hiring, Managing and Separating from Employees: Americans with Disabilities Act (ADA)
- Hiring, Managing and Separating from Employees: Family Medical Leave Act (FMLA)
- Managing Virtual Teams
- Management Foundations: Advanced Applications
Recommended Books
- The Manager's Guide to HR: Hiring, Firing, Performance Evaluations, Documentation, Benefits, and Everything Else You Need to Know, Second Edition by Max Muller
- 50 Top Tools for Employee Wellbeing: A Complete Toolkit for Developing Happy, Healthy, Productive and Engaged Employees by Debbie Mitchell
- Mindfulness at Work: How to Avoid Stress, Achieve More, and Enjoy Life! by Stephen McKenzie
Session 401 — Establishing Rapport and Setting Expectations
Session Goals
- Understand the importance of building rapport and trust within your organization
- Identify and practice skills to build rapport within diverse groups
- Describe the critical importance of setting clear expectations in the workplace
- Explore and practice tools and strategies for setting and sharing expectations in the workplace
- Create a plan to strengthen your own skills in rapport building and expectation setting
Recommended Videos
- Coaching and Developing Employees
- New Manager Foundations
- Jeff Weiner on Managing Compassionately
- Facilitation Skills for Managers and Leaders
- Delivering Employee Feedback
- Building a Coaching Culture: Improving Performance Through Timely Feedback
- Qualities of an Enlightened Leader
- Building Trust
Recommended Books
- The Speed of Trust: The One Thing That Changes Everything by Stephen M.R. Covey
- The Decision to Trust: How Leaders Create High-Trust Organizations by Robert F. Hurley
- Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy by Dennis S. Reina, Michelle L. Reina
- Perfect Phrases for Coaching Employee Performance: Hundreds of Ready-to-Use Phrases for Building Employee Engagement and Creating Star Performers by Laura Poole
- Coaching for Performance: The Principles and Practice of Coaching and Leadership ;by John Whitmore
- Managing Conflict: A Practical Guide to Resolution in the Workplace by David Liddle
Session 402 — Performance Management: Addressing Challenging Employee Issues
Session Goals
- Understand how to effectively communicate expectations and responsibilities
- Understand how to ensure a fair and consistent process
- Explore strategies to document and investigate employee performance
- Practice strategies for giving constructive feedback to team members with performance issues
- Understand when and how to reach out to your HR business partner
- Understand progressive discipline and the corrective actions available for employees who are struggling to meet performance expectations
Recommended Videos
- Having Difficult Conversations
- Practicing Fairness as a Manager
- Handling Workplace Bullying
- Preventing Harassment in the Workplace
- Coaching Employees Through Difficult Situations
Recommended Books
- Managing Conflict: A Practical Guide to Resolution in the Workplace by David Liddle
- Creating a Drama-Free Workplace: The Insider's Guide to Managing Conflict, Incivility & Mistrust by Anna Maravelas
- 101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges, Second Edition by Paul Falcone
- The Essential Workplace Conflict Handbook: A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase Productivity by Barbara Mitchell, Cornelia Gamlem
Session 403 — Employee Retention
Session Goals
- Explore strategies to promote employee retention
- Gain in-depth understanding of the stay interview as an employee retention tool