Senior Administrative Coordinator
Job Profile Summary
Senior administrative coordinators are responsible for providing advanced administrative support for the business manager, director or department head, etc. They provide assistance for more complex programs and projects that require advanced administrative skills and in depth knowledge of department practices, policies, procedures and programs. Senior administrative coordinators are responsible for:
- Acting as senior level administrative coordinator, overseeing departmental workloads and paper flow, monitoring work priorities and may distribute work to staff and student employees. Assisting with the hiring and training of new staff and student employees. Coordinating how special projects are executed. Assisting in recruitment by handling scheduling, itinerary and forms/document collection.
- Acting as departmental liaison or contact person with other university departments; i.e., Budget Office, Registrar's, Physical Plant, Property Management, Human Resources, etc. as well as with outside organizations. Acts on behalf of the department head or business manager as directed in his or her absence.
- Serving as building manager, handling routine and emergency maintenance issues or may serve as property manager, assisting in property audits, etc. May coordinate space allocation/moves within department or area.
- Providing in depth information to faculty, staff, students, outside associates and the general public concerning department and/or university policies and procedures. Assisting faculty with in-class technology and assistance as needed. Assisting customers. Answering all routine questions or corrects minor problems. Refers only the most difficult issues and questions to supervisor.
- Providing administrative assistance to the department head or business manager, such as coordinating meetings, seminars and conferences, maintaining calendar, drafting correspondence, reports, newsletters and other documents, processing mail, reserving rooms and arranging for catering and equipment. May coordinate public relations for the department.
- Collecting and organizing data for various reports as well as producing and assembling these reports. Completes special projects as assigned. Assists with monitoring department expenditures and budget, places purchase orders and approves invoices for payment. Handles monthly accounting reconciliation, tracking down and correcting problems. Oversees departmental petty cash fund. Makes deposits.
Training and Development Opportunities
Communications - General
- Becoming a Successful Collaborator
- Communicating in Times of Change
- Communicating Nonverbally
- Communicating to Drive People to Take Action
- Communicating with Charisma
- Communicating with Confidence (LinkedIn Learning)
- Communicating with Confidence (FocusU)
- Communicating with Diplomacy and Tact
- Communicating with Empathy
- Do We Have a Failure to Communicate?
- Effective Team Communication
- Encouraging Team Communication and Collaboration
- High-Stakes Communication
- How Culture Impacts Communication
- Interpersonal Communication
- Learning to Be Approachable
- Making an Impact with Non-verbal Communication
- Organization Communication
- Preparing for Successful Communication
- The Key to Good Communication: Your Audience
- Trust Building through Effective Communication
- Using Active Listening in Workplace Situations
Communications - Presenting & Verbal
Computer Skills - MS Excel
Computer Skills - MS Powerpoint
Computer Skills - MS Word
Customer Service
- Communicating Effectively with Customers
- Customer Service: Creating Customer Value
- Customer Service: Handling Abusive Customers
- Customer Service: Managing Customer Expectations
- Customer Service: Managing Customer Feedback
- Customer Service: Problem Solving and Troubleshooting
- Customer Service Leadership
- Customer Service Strategy
- De-Escalating Intense Situations
- Delivering Bad News to a Customer
- Empathy for Customer Service Professionals
- Facing Confrontation in Customer Service
- Innovative Customer Service Techniques
- Interacting with Customers
- Listening to Customers
- Managing a Customer Service Team
- Polishing Your Skills for Excellent Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Service Metrics for Customer Service
- Working with Upset Customers
Decision Making & Problem Solving
- Critical Thinking
- Critical Thinking and Problem Solving
- Develop Critical-Thinking, Decision-Making, and Problem-Solving Skills
- Developing a Critical Thinking Mindset
- Improving Your Thinking
- Making Quick Decisions
- Problem Solving Techniques
- Choosing and Using the Best Solution
- Leading with Judgment and Decisiveness
- Defining Alternative Solutions to a Problem
- Running Meetings in Better Directions
- Developing Your Critical Thinking and Cognitive Flexibility
- Thinking Strategically as a Manager
- Using Strategic Thinking to Consider the Big Picture
- Critical Thinking for Better Judgment and Decision-Making
- Critical Thinking for More Effective Communication
- Developing Your Leadership Philosophy
- Leading through Problem Solving and Decision Making
- Critical Thinking and Problem Solving
- Solving Business Problems
- Defining Alternative Solutions to a Problem
- The Collaborative Leader
Diversity, Equity and Inclusion
- Bridging the Diversity Gap
- Diversity
- Diversity, Inclusion, and Belonging for All (8 part course)
- Facing Virtual Team Challenges
- Overcoming Unconscious Bias in the Workplace
- Overcoming Your Own Unconscious Biases
- Understanding Unconscious Bias
- Using Inclusive Language
- Your Role in Workplace Diversity
Effective Teams
- Being an Effective Team Member
- Building and Leading Successful Teams
- Building Creative Organizations
- Building High-Performance Teams
- Building the Foundation for an Effective Team
- Contributing as a Virtual Team Member
- Creating a Culture of Collaboration
- Creating a High Performance Culture
- Effective Team Communication
- Encouraging Team Communication and Collaboration
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Grit: How Teams Persevere to Accomplish Great Goals
- Handling Team Conflict
- Icebreakers for Teams, Meetings, and Groups
- Improve Your Teamwork Skills
- Leading and Working in Teams
- Leading at a Distance
- Leading a Cross-functional Team
- Making the Most of an Organizational Change
- Managing Teams
- Managing Virtual Teams
- Presenting as a Team
- Strategies for Building a Cohesive Team
- Working on a Cross-Functional Team
Emotional Intelligence
- Communicating with Emotional Intelligence
- Developing Emotional Intelligence
- Developing Self-Awareness
- Developing Your Emotional Intelligence
- DiSC Training
- Effective Listening
- Emotional Intelligence Basics
- Increasing Confidence by Increasing Self-Awareness
- Learn Emotional Intelligence, the Key Determiner of Success
Time Management
- Aligning Goals and Priorities to Manage Time
- Efficient Time Management
- Finding Your Time Management Style
- Getting Things Done
- Make the Time You Need: Get Organized
- Managing Your Time
- Maximize Your Productivity by Managing Time and Tasks
- Proven Tips for Managing Your Time
- Saving Time by Setting Goals
- Sharpening Your Focus to Stay on Track
- Time Management Fundamentals
- Time Management Tips
- Time Management: Working from Home