Carnegie Mellon University

Contact Benefit Carriers

Medical

Aetna (L95 Plan)
Phone: 800-835-8742

Highmark Blue Cross/Blue Shield
Phone: 844-946-6249

UPMC Health Plan
Phone: 855-497-8762

Prescription

Caremark
Phone: 877-347-7444
Phone (pre-authorization): 888-414-3125

Caremark Mail Order Service
Phone: 800-875-0867 (enrollment)
Mailing Address: PO Box 2110, Pittsburgh, PA 15230-2110

Vision

Davis Vision
Phone: 800-999-5431
Email: memberhelp@davisvision.com

Vision Benefits of America (VBA)
Phone: 800-432-4966
FAX: 412-881-7319
Email: marketing@visionbenefits.com

Dental

United Concordia Companies, Inc. (UCCI)
Phone: 800-423-7461
Mailing Addess: Dental Claims, PO Box 69421, Harrisburg, PA 17106

Spending Accounts

Benefit Coordinators Corporation (BCC) (through the 2022 plan year)
Two Robinson Plaza, Suite 200, Pittsburgh, PA 15205
Phone: 800-685-6100 (customer service)
Phone: 888-897-3788 (debit cards)
FAX: 412-276-7185

WEX (beginning on January 1, 2023)
Customer Service: 866-451-3399
Email: customerservice@wexhealth.com

Disability, Life and AD&D Insurance

MetLife
Phone: 800-638-6420

Retirement Savings

TIAA
National Contact Center: 800-842-2776
Client Scheduling and Service Group: 800-732-8353

Employee Assistance Plan

GuidanceResources (company Web ID: Carnegie)
Phone: 844-744-1370
TTY/TDD: 800-697-0353