Contact Benefit Carriers
Medical
Aetna (L95 Plan)
Phone: 800-835-8742
Web: www.aetna.com
Highmark Blue Cross/Blue Shield
Phone: 800-472-1506
Phone: 800-810-2583 (for providers outside of Western PA)
Web: www.highmarkbcbs.com
UPMC Health Plan
Phone: 855-497-8762
Web: www.upmchealthplan.com
Prescription
Caremark
Phone: 877-347-7444
Phone (pre-authorization): 888-414-3125
Web: www.caremark.com
Caremark Mail Order Service
Phone: 800-875-0867 (enrollment)
Mailing Address: PO Box 2110, Pittsburgh, PA 15230-2110
Vision
Davis Vision
Phone: 800-999-5431
Email: memberhelp@davisvision.com
Web: www.davisvision.com
Vision Benefits of America (VBA)
Phone: 800-432-4966
FAX: 412-881-7319
Email: marketing@visionbenefits.com
Web: www.vbaplans.com
Dental
United Concordia Companies, Inc. (UCCI)
Phone: 800-423-7461
Web: www.ucci.com
Mailing Addess: Dental Claims, PO Box 69421, Harrisburg, PA 17106
Health Care Flexible
Spending Account and
Dependent Care Reimbursement Account
Benefit Coordinators Corporation (BCC)
Two Robinson Plaza, Suite 200, Pittsburgh, PA 15205
Phone: 800-685-6100 (customer service)
Phone: 888-897-3788 (debit cards)
FAX: 412-276-7185
Web: www.mywealthcareonline.com/bccsmartcare/
Disability, Life and AD&D Insurance
MetLife
Phone: 800-638-6420
Web: www.metlife.com
Retirement Savings
TIAA
National Contact Center: 800-842-2776
Client Scheduling and Service Group: 800-732-8353
Web: www.tiaa.org/public/tcm/carnegiemellon
Employee Assistance Plan
GuidanceResources
Phone: 844-744-1370
TTY/TDD: 800-697-0353
Web: guidanceresources.com (company Web ID: Carnegie)