Carnegie Mellon University

Contact Benefit Carriers

Medical

Aetna
Phone: 800-835-8742
Web: www.aetna.com

Highmark Blue Cross/Blue Shield
Phone: 800-472-1506
Phone: 800-810-2583 (for providers outside of Western PA)
Web: www.highmarkbcbs.com

UPMC Health Plan
Phone: 855-497-8762
Web: www.upmchealthplan.com

Prescription

Caremark
Phone: 877-347-7444
Phone (pre-authorization): 888-414-3125
Web: www.caremark.com

Caremark Mail Order Service
Phone: 800-875-0867 (enrollment)
Mailing Address: PO Box 2110, Pittsburgh, PA 15230-2110

Vision

Davis Vision
Phone: 800-999-5431
Email: memberhelp@davisvision.com
Web: www.davisvision.com 

Vision Benefits of America (VBA)
Phone: 800-432-4966
FAX: 412-881-7319
Email: marketing@visionbenefits.com
Web: www.vbaplans.com

Dental

United Concordia Companies, Inc. (UCCI)
Phone: 800-423-7461
Web: www.ucci.com
Mailing Addess: Dental Claims, PO Box 69421, Harrisburg, PA 17106

Health Care Flexible
Spending Account and
Dependent Care Reimbursement Account

Benefit Coordinators Corporation (BCC)
Two Robinson Plaza, Suite 200, Pittsburgh, PA 15205
Phone: 800-685-6100 (customer service)
Phone: 888-897-3788 (debit cards)
FAX: 412-276-7185
Web: www.mywealthcareonline.com/bccsmartcare/

Disability, Life and AD&D Insurance

MetLife
Phone: 800-638-6420
Web: www.metlife.com

Retirement Savings

TIAA
National Contact Center: 800-842-2776
Client Scheduling and Service Group: 800-732-8353
Web: www.tiaa.org/public/tcm/carnegiemellon

Vanguard
Vanguard Participant Services: 800-523-1188
Web: www.vanguard.com

Employee Assistance Plan

GuidanceResources
Phone: 844-744-1370
TTY/TDD: 800-697-0353
Web: guidanceresources.com (company Web ID: Carnegie)