Administrative Assistant II
Job Profile Summary
Administrative assistant II's are responsible for:
- Providing administrative assistance such as coordinating meetings logistics and resources; maintaining calendars, drafting correspondence, reports, and other documents for supervisor’s signature and/or approval.
- Acting as a liaison or contact person with other university departments and with outside organizations; assists in the research, preparation and processing of information.
- Assisting with the workflow within the department. May oversee support staff or student workers through distribution of work and review of work progress. Assists in the training of newly hired staff and students and provides feedback on performance. Recognizes the opportunity for process improvement and participates in the implementation.
- Maintaining calendars to ensure time-critical issues such as provisional and annual performance reviews, performance management activities, group meetings, project reviews, etc. are identified and adhered to; provides general office management by setting up and maintaining complex file systems, and supporting staff and budget related processes and work.
- Attending various meetings within the department. May serve on inter-departmental committees.
Training and Development Opportunities
Communications - General
- Becoming a Successful Collaborator
- Communicating Nonverbally
- Communicating with Charisma
- Communicating with Confidence (LinkedIn Learning)
- Communicating with Confidence (FocusU)
- Communicating with Diplomacy and Tact
- Communicating with Empathy
- Do We Have a Failure to Communicate?
- Effective Team Communication
- Encouraging Team Communication and Collaboration
- High-Stakes Communication
- How Culture Impacts Communication
- Interpersonal Communication
- Learning to Be Approachable
- Making an Impact with Non-verbal Communication
- Organization Communication
- Preparing for Successful Communication
- The Art and Science of Communication
- The Key to Good Communication: Your Audience
- Trust Building through Effective Communication
Communications - Listening
Communications - Presenting & Verbal
Communications - Written
- Abbreviating, Capitalizing, and Using Numbers
- Audience and Purpose in Business Writing
- Clarity and Conciseness in Business Writing
- Creating Well-constructed Sentences
- Getting the Details Right: Spelling Basics
- Tips for Better Business Writing
- Troublesome Words and Phrases: Common Usage Mistakes in Writing
- Using Punctuation Marks
- Using the Parts of Speech
Computer Skills - MS Excel
- Excel 2019 for Windows: Creating & Saving Workbooks
- Excel 2019 for Windows: Getting Started
- Excel 2019 for Windows: Illustrating Documents
- Excel 2019: Creating Charts & Graphics
- Excel 2019: Custom & Conditional Formatting
- Excel 2019: Inserting PivotTables
- Excel 2019: Managing Data
- Excel 2019: Referencing Data
- Excel 2019: Sorting & Filtering Data
- Excel 2019: Using Conditional Formulas
- Excel 2019: Getting to Know Macros in Excel
- Excel 2019: Working with Excel Tables
- Excel: Advanced Formulas and Functions
- Excel: PivotTables for Beginners
- Excel: Tips and Tricks
- Excel Quick Tips
- Excel 2019 Essential Training
- Getting Started with Microsoft Excel
- Learning Excel 2019
- Master Microsoft Excel
Computer Skills - MS Powerpoint
- Designing a Presentation
- Getting Started with Microsoft PowerPoint
- Learning PowerPoint 2019
- PowerPoint 2019 Essential Training
- PowerPoint 2019: Adding Animations
- PowerPoint 2019: Creating Graphics & Diagrams
- PowerPoint 2019: Sharing & Collaborating on a Presentation
- PowerPoint 2019: Using Multimedia in Presentations
- PowerPoint Tips and Tricks
- PowerPoint: Animating Text and Objects for Beginners
- PowerPoint: Audio and Video
- PowerPoint: Creating a Self-Running, Interactive Presentation
- PowerPoint: Creating an Infographic
- PowerPoint: Designing Better Slides
Computer Skills - MS Word
- Getting Started with Microsoft Word (Learning Path)
- Master Microsoft Word (Learning Path)
- Word 2019 (Windows): Creating, Opening & Saving Documents
- Word 2019 (Windows): Editing Documents
- Word 2019 (Windows): Formatting Documents
- Word 2019 (Windows): Opening & Setting Up
- Word 2019 (Windows): Using Find & Replace Tools
- Word 2019 Essential Training
- Word 2019: Creating Forms
- Word 2019: Creating Graphics & Diagrams
- Word 2019: Illustrating Documents
- Word 2019: Shaping Documents
- Word 2019: Sharing & Collaborating on a Document
- Word 2019: Structuring Documents
- Word 2019: Essential Training
- Word 2019: Editing Documents
- Word 2019: Formatting Documents
- Word 2019: Configuring the Application
- Word Quick Tips
Customer Service
- Building Rapport with Customers
- Communicating Effectively with Customers
- Customer Service Foundations
- Customer Service Mastery: Delight Every Customer
- Customer Service: Managing Customer Expectations
- Delivering Bad News to a Customer
- Developing a Service Mindset
- Facing Confrontation in Customer Service
- Interacting with Customers
- Listening to Customers
- Polishing Your Skills for Excellent Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Writing Customer Service Emails
Decision Making & Problem Solving
Diversity, Equity and Inclusion
Effective Teams
- Being an Effective Team Member
- Contributing as a Virtual Team Member
- Effective Team Communication
- Encouraging Team Communication and Collaboration
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Improve Your Teamwork Skills
- Presenting as a Team
- Working on a Cross-Functional Team
Emotional Intelligence
- Becoming an Inspiring Mentor
- Communicating with Emotional Intelligence
- Developing Emotional Intelligence
- Developing Self-Awareness
- Developing Your Emotional Intelligence
- DISC Training
- Effective Listening
- Emotional Intelligence Basics
- Increasing Confidence by Increasing Self-Awareness
- Learn Emotional Intelligence, the Key Determiner of Success
Time Management
- Aligning Goals and Priorities to Manage Time
- Efficient Time Management
- Finding Your Time Management Style
- Getting Things Done
- How to Work Smarter, Not Harder: Save Time and Money and Increase Productivity
- Make the Time You Need: Get Organized
- Managing Your Time
- Maximize Your Productivity by Managing Time and Tasks
- Proven Tips for Managing Your Time
- Saving Time by Setting Goals
- Sharpening Your Focus to Stay on Track
- Time Management Fundamentals
- Time Management: Working from Home
- Time Management Tips