Carnegie Mellon University

Medical Plan Resources

Our health plans provide a number of services that can help you to maintain your health or manage chronic medical conditions.

  • Online Resources
    Register for Aetna Navigator, Aetna's secure member website. Find information on your benefits all in one place. You can find a doctor, estimate the cost of services, review claims information, view your ID card, and more.
  • Talk to a Nurse: 800-556-1555
    Call Aetna's nurse line to speak with a registered nurse. Nurses are available 24 hours a day and can provide information on a range of topics such as medical procedures and treatment options, as well as tips on how to talk to your doctor and describe your symptoms better.
  • Discounts
    The Aetna Discount Program is provided to members at no extra cost. Once you are registered and logged in to the Aetna Navigator site, hover over Health Programs at the top, and then select See the discounts for a complete list.
  • Healthwise® Knowledgebase
    While on the Aetna Navigator site, visit one of the most advanced online knowledge databases available. You'll find information about health conditions, tests and procedures, treatment options, and illustrations and tools to help you make more informed health care decisions.
  • Online Resources
    Find providers, track and review your claims, compare and estimate costs with the Care Cost Estimator, and access health and wellness tools and resources powered by WebMD®. You can also access these resources on the go from your smartphone or tablet.
  • Blues on Call and myCare Navigator: 888-BLUE-428
    Blues on Call offers you toll-free, 24/7 access to care decision support and confidential health information through specially-trained Health Coaches. myCare Navigator is a health navigation and advocacy service that you can call to find providers, make appointments, understand your care cost and options, and get information to make smarter decisions.
  • Baby BluePrints®: 866-918-5267
    If you're expecting a baby, the Baby BluePrints Maternity Education and Support Program can help you understand and manage every stage of pregnancy and childbirth and help you make more informed care decisions. Enrolling in Baby BluePrints gives you access to information on pregnancy and childbirth, along with individualized support from a Health Coach who is available to you throughout your pregnancy and after giving birth.
  • Blue365® Discounts
    Find discounts to help you live healthier and save when you shop at some of your favorite vendors nationwide for health-related resources, including hearing, vision and complementary medicine. Plus, you can get in shape without stretching your budget with discounts on gym memberships, fitness classes and more.
  • BCBS Global Core
    The BCBS Global Core program [pdf] enables you to receive inpatient and outpatient hospital care and physician services when you’re traveling or living outside the United States. It includes medical assistance services and an expanded network of health care providers throughout the world.
  • Online Resources
    With UPMC’s secure MyHealth OnLine member website, you’ll have access to all the personalized information, materials, and resources you need for your UPMC Health Plan. Be sure to register and log in often.
  • MyHealth Advice Line: 866-918-1591
    This after-hours service is staffed by Registered Nurses who provide 24/7 telephonic and web based adult and pediatric triage services.
  • MyHealth Community
    Access this online tool to find health and wellness resources in your community, including valuable discounts.
  • MyHealth Matters
    UPMC’s MyHealth Matters blog is designed to provide a forum of discussion on healthy lifestyle information and programs. Bloggers are affiliated with either UPMC or UPMC Health Plan, and are highly trained in the fields of medicine, nutrition, physical activity, weight loss, and motivational coaching.
  • Assist America [pdf]
    Your membership in UPMC Health Plan entitles you to a unique global emergency services program called Assist America. This program protects you, your spouse, and eligible minor dependent children with resources like doctors, hospitals, pharmacies, and other services while you are traveling 100 miles or more from your home, for business or pleasure. Assist America arranges and pays for all of the assistance services it provides, without financial caps or usage limits.