Senior Administrative Assistant
Job Profile Summary
Senior administrative assistants are responsible for:
- Providing a wide variety of administrative support for a director, associate dean, or equivalent management level. May support more than one manager.
- Producing reports and correspondence; prioritizing and scheduling meetings, travel arrangements, etc. Ensuring all supporting information is produced and available.
- Overseeing office support staff and/or student workers including assisting in the selection and training of staff and students; allocation and review of work including performance feedback; and ongoing evaluation of department procedures to ensure efficiency.
- Acting as a liaison or contact person with other university departments, i.e. Budget Office, Registrar, Property Management, Human Resources, etc., and with outside organizations. Assists in the research, preparation and processing of information.
- Maintaining calendars to ensure time-critical issues such as provisional and annual performance reviews, performance management activities, group meetings, project reviews, etc. are identified and adhered to.
- Performing research to respond to requests and summarizes findings; completes special projects as assigned.
- Attending various meetings within the department. May serve on inter-departmental committees.
Training and Development Opportunities
Communications - General
- Becoming a Successful Collaborator
- Communicating in Times of Change
- Communicating Nonverbally
- Communicating to Drive People to Take Action
- Communicating with Charisma
- Communicating with Confidence (LinkedIn Learning)
- Communicating with Confidence (FocusU)
- Communicating with Diplomacy and Tact
- Communicating with Empathy
- Do We Have a Failure to Communicate?
- Effective Team Communication
- Encouraging Team Communication and Collaboration
- High-Stakes Communication
- How Culture Impacts Communication
- Interpersonal Communication
- Learning to Be Approachable
- Making an Impact with Non-verbal Communication
- Organization Communication
- Preparing for Successful Communication
- The Collaborative Leader
- The Key to Good Communication: Your Audience
- Trust Building through Effective Communication
Communications - Listening
Communications - Presenting & Verbal
Computer Skills - MS Excel
- Excel: Creating a Basic Dashboard
- Excel: Introduction to Charts and Graphs
- Excel 2019: Finding & Grouping Data
- Excel 2019: Inserting PivotTables
- Excel 2019: Sorting & Filtering Data
- Excel Office 365: Getting to Know Macros in Excel
- Excel Office 365: Working with Excel Tables
- Excel: Advanced Formulas and Functions
- Excel: Tips and Tricks
Computer Skills - MS Powerpoint
Computer Skills - MS Word
Customer Service
- Creating a Positive Customer Experience
- Creating Positive Conversations with Challenging Customers
- Customer Service Leadership
- Customer Service Strategy
- Customer Service: Creating Customer Value
- Customer Service: Handling Abusive Customers
- Customer Service: Managing Customer Feedback
- Customer Service: Motivating Your Team
- Customer Service: Problem Solving and Troubleshooting
- Customer Service: Serving Internal Customers
- De-Escalating Intense Situations
- Delivering Bad News to a Customer
- Empathy for Customer Service Professionals
- Facing Confrontation in Customer Service
- Innovative Customer Service Techniques
- Listening to Customers
- Polishing Your Skills for Excellent Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Service Metrics for Customer Service
- Working with Upset Customers
Decision Making & Problem Solving
- Choosing and Using the Best Solution
- Critical Thinking and Problem Solving
- Critical Thinking for Better Judgment and Decision-Making
- Critical Thinking for More Effective Communication
- Defining Alternative Solutions to a Problem
- Developing Your Leadership Philosophy
- Developing Your Critical Thinking and Cognitive Flexibility
- Leading through Problem Solving and Decision Making
- Leading with Judgment and Decisiveness
- Running Meetings in Better Directions
- Solving Business Problems
- The Collaborative Leader
- Thinking Strategically as a Manager
- Using Strategic Thinking to Consider the Big Picture
Diversity, Equity and Inclusion
- Bridging the Diversity Gap
- Diversity
- Diversity, Inclusion, and Belonging for All (8 part course)
- Facing Virtual Team Challenges
- Overcoming Unconscious Bias in the Workplace
- Overcoming Your Own Unconscious Biases
- Understanding Unconscious Bias
- Using Inclusive Language
- Your Role in Workplace Diversity
Effective Teams
- Being an Effective Team Member
- Building and Leading Successful Teams
- Building Creative Organizations
- Building High-Performance Teams
- Building the Foundation for an Effective Team
- Contributing as a Virtual Team Member
- Creating a Culture of Collaboration
- Creating a High Performance Culture
- Developing a Successful Team
- Effective Team Communication
- Encouraging Team Communication and Collaboration
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Grit: How Teams Persevere to Accomplish Great Goals
- Handling Team Conflict
- Icebreakers for Teams, Meetings, and Groups
- Improve Your Teamwork Skills
- Leading a Cross-functional Team
- Leading and Working in Teams
- Leading at a Distance
- Making the Most of an Organizational Change
- Managing Teams
- Managing Virtual Teams
- Presenting as a Team
- Strategies for Building a Cohesive Team
- Working on a Cross-Functional Team
Emotional Intelligence
- Communicating with Emotional Intelligence
- Developing Emotional Intelligence
- Developing Self-Awareness
- Developing Your Emotional Intelligence
- DiSC Training
- Effective Listening
- Emotional Intelligence Basics
- Increasing Confidence by Increasing Self-Awareness
- Learn Emotional Intelligence, the Key Determiner of Success
- Navigating Your Own Emotions
Time Management
- Aligning Goals and Priorities to Manage Time
- Efficient Time Management
- Finding Your Time Management Style
- Getting Things Done
- How to Work Smarter, Not Harder: Save Time and Money and Increase Productivity
- Make the Time You Need: Get Organized
- Managing Your Time
- Maximize Your Productivity by Managing Time and Tasks
- Proven Tips for Managing Your Time
- Saving Time by Setting Goals
- Sharpening Your Focus to Stay on Track
- Time Management Fundamentals
- Time Management: Working from Home
- Time Management Tips