Senior Administrative Assistant
Job Profile Summary
Senior administrative assistants are responsible for providing a wide variety of administrative support for a department or group; organizes and expedites flow of work in the area; provides administrative assistance; performs research to respond to requests and summarizes findings; acts as a resource to less experienced administrative staff and may direct their work; performs related duties and projects as assigned.
Required knowledge and skills for position
- Providing a wide variety of administrative support for a director, associate dean, or equivalent management level. May support more than one manager.
- Producing reports and correspondence; prioritizing and scheduling meetings, travel arrangements, etc. Ensuring all supporting information is produced and available.
- Overseeing office support staff and/or student workers including assisting in the selection and training of staff and students; allocation and review of work including performance feedback; and ongoing evaluation of department procedures to ensure efficiency.
- Acting as a liaison or contact person with other university departments, i.e. Budget Office, Registrar, Property Management, Human Resources, etc., and with outside organizations. Assists in the research, preparation and processing of information.
- Maintaining calendars to ensure time-critical issues such as provisional and annual performance reviews, performance management activities, group meetings, project reviews, etc. are identified and adhered to.
- Performing research to respond to requests and summarizes findings; completes special projects as assigned.
- Attending various meetings within the department. May serve on inter-departmental committees.
- Performing related duties as assigned.
Training and Development Opportunities
Senior administrative assistants are strongly encouraged to further explore the resources provided by our learning partners for additional content, events and other information pertinent to the needs of the position.
Communications - General
- Becoming a Successful Collaborator
- Communicating in Times of Change
- Communicating Nonverbally
- Communicating to Drive People to Take Action
- Communicating with Charisma
- Communicating with Confidence (LinkedIn Learning)
- Communicating with Confidence (FocusU)
- Communicating with Diplomacy and Tact
- Communicating with Empathy
- Do We Have a Failure to Communicate?
- Effective Team Communication
- Encouraging Team Communication and Collaboration
- High-Stakes Communication
- How Culture Impacts Communication
- Interpersonal Communication
- Learning to Be Approachable
- Making an Impact with Non-verbal Communication
- Organization Communication
- Preparing for Successful Communication
- The Collaborative Leader
- The Key to Good Communication: Your Audience
- Trust Building through Effective Communication
Communications - Listening
Communications - Presenting & Verbal
Computer Skills - MS Excel
- Excel: Creating a Basic Dashboard
- Excel: Introduction to Charts and Graphs
- Excel 2019: Finding & Grouping Data
- Excel 2019: Inserting PivotTables
- Excel 2019: Sorting & Filtering Data
- Excel Office 365: Getting to Know Macros in Excel
- Excel Office 365: Working with Excel Tables
- Excel: Advanced Formulas and Functions
- Excel: Tips and Tricks
Computer Skills - MS Powerpoint
Computer Skills - MS Word
Customer Service
- Creating a Positive Customer Experience
- Creating Positive Conversations with Challenging Customers
- Customer Service Leadership
- Customer Service Strategy
- Customer Service: Creating Customer Value
- Customer Service: Handling Abusive Customers
- Customer Service: Managing Customer Feedback
- Customer Service: Motivating Your Team
- Customer Service: Problem Solving and Troubleshooting
- Customer Service: Serving Internal Customers
- De-Escalating Intense Situations
- Delivering Bad News to a Customer
- Empathy for Customer Service Professionals
- Facing Confrontation in Customer Service
- Innovative Customer Service Techniques
- Listening to Customers
- Polishing Your Skills for Excellent Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Service Metrics for Customer Service
- Working with Upset Customers
Decision Making & Problem Solving
- Choosing and Using the Best Solution
- Critical Thinking and Problem Solving
- Critical Thinking for Better Judgment and Decision-Making
- Critical Thinking for More Effective Communication
- Defining Alternative Solutions to a Problem
- Developing Your Leadership Philosophy
- Developing Your Critical Thinking and Cognitive Flexibility
- Leading through Problem Solving and Decision Making
- Leading with Judgment and Decisiveness
- Running Meetings in Better Directions
- Solving Business Problems
- The Collaborative Leader
- Thinking Strategically as a Manager
- Using Strategic Thinking to Consider the Big Picture
Diversity, Equity and Inclusion
- Bridging the Diversity Gap
- Diversity
- Diversity, Inclusion, and Belonging for All (8 part course)
- Facing Virtual Team Challenges
- Overcoming Unconscious Bias in the Workplace
- Overcoming Your Own Unconscious Biases
- Understanding Unconscious Bias
- Using Inclusive Language
- Your Role in Workplace Diversity
Effective Teams
- Being an Effective Team Member
- Building and Leading Successful Teams
- Building Creative Organizations
- Building High-Performance Teams
- Building the Foundation for an Effective Team
- Contributing as a Virtual Team Member
- Creating a Culture of Collaboration
- Creating a High Performance Culture
- Developing a Successful Team
- Effective Team Communication
- Encouraging Team Communication and Collaboration
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Grit: How Teams Persevere to Accomplish Great Goals
- Handling Team Conflict
- Icebreakers for Teams, Meetings, and Groups
- Improve Your Teamwork Skills
- Leading a Cross-functional Team
- Leading and Working in Teams
- Leading at a Distance
- Making the Most of an Organizational Change
- Managing Teams
- Managing Virtual Teams
- Presenting as a Team
- Strategies for Building a Cohesive Team
- Working on a Cross-Functional Team
Emotional Intelligence
- Communicating with Emotional Intelligence
- Developing Emotional Intelligence
- Developing Self-Awareness
- Developing Your Emotional Intelligence
- DiSC Training
- Effective Listening
- Emotional Intelligence Basics
- Increasing Confidence by Increasing Self-Awareness
- Learn Emotional Intelligence, the Key Determiner of Success
- Navigating Your Own Emotions
Time Management
- Aligning Goals and Priorities to Manage Time
- Efficient Time Management
- Finding Your Time Management Style
- Getting Things Done
- How to Work Smarter, Not Harder: Save Time and Money and Increase Productivity
- Make the Time You Need: Get Organized
- Managing Your Time
- Maximize Your Productivity by Managing Time and Tasks
- Proven Tips for Managing Your Time
- Saving Time by Setting Goals
- Sharpening Your Focus to Stay on Track
- Time Management Fundamentals
- Time Management: Working from Home
- Time Management Tips