Administrative Assistant I
Job Profile Summary
Administrative assistant I's are responsible for:
- Providing administrative and secretarial/clerical assistance. Drafting memos and correspondence using office software. Preparing and proofing materials from rough drafts or dictation. Serving as initial contact and liaison, providing information/coordination via phone or in person for the department/program.
- Scheduling meetings, conferences or travel arrangements; preparing itineraries or meeting agendas; ensuring meeting materials are produced and available.
- Producing, assembling and maintaining reports and summaries. Frequently required to respond directly to inquires and requests regarding this information.
- Providing general office management: setting up and maintaining filing systems, initiating and processing purchase orders for office equipment and supplies, paying bills, etc.
- Maintaining department calendar to ensure that time-critical issues such as group meetings, project reviews, etc. are identified and adhered to.
Training and Development Opportunities
Communications — General
- The Art and Science of Communication
- Becoming a Successful Collaborator
- Communicating Nonverbally
- Communicating with Charisma
- Communicating with Confidence (LinkedIn Learning)
- Communicating with Confidence (FocusU)
- Communicating with Diplomacy and Tact
- Communicating with Empathy
- Do We Have a Failure to Communicate?
- Effective Team Communication
- Encouraging Team Communication and Collaboration
- High-Stakes Communication
- How Culture Impacts Communication
- Interpersonal Communication
- The Key to Good Communication: Your Audience
- Learning to Be Approachable
- Making an Impact with Non-verbal Communication
- Organization Communication
- Preparing for Successful Communication
- Trust Building through Effective Communication
Communications — Listening
Communications — Presenting and Verbal
Communications — Written
- Abbreviating, Capitalizing, and Using Numbers
- Audience and Purpose in Business Writing
- Clarity and Conciseness in Business Writing
- Creating Well-constructed Sentences
- Getting the Details Right: Spelling Basics
- Tips for Better Business Writing
- Troublesome Words and Phrases: Common Usage Mistakes in Writing
- Using Punctuation Marks
- Using the Parts of Speech
Computer Skills — MS Excel
- Excel 2019 for Windows: Creating & Saving Workbooks
- Excel 2019 for Windows: Getting Started
- Excel 2019: Working with Excel Tables
- Excel: PivotTables for Beginners
- Excel: Tips and Tricks
- Excel Quick Tips
- Excel 2019 Essential Training
- Getting Started with Microsoft Excel
- Learning Excel 2019
- Master Microsoft Excel
Computer Skills — MS Powerpoint
- Designing a Presentation
- Getting Started with Microsoft PowerPoint
- Learning PowerPoint 2019
- PowerPoint 2019 Essential Training
- PowerPoint 2019: Adding Animations
- PowerPoint 2019: Creating Graphics & Diagrams
- PowerPoint 2019: Organizing Presentations Assets
- PowerPoint 2019: Preparing & Delivering Slideshows
- PowerPoint Quick Tips
- PowerPoint Tips and Tricks
- PowerPoint: Animating Text and Objects for Beginners
Computer Skills — MS Word
- Getting Started with Microsoft Word (Learning Path)
- Master Microsoft Word (Learning Path)
- Word 2019 (Windows): Creating, Opening & Saving Documents
- Word 2019 (Windows): Editing Documents
- Word 2019 (Windows): Formatting Documents
- Word 2019 (Windows): Using Find & Replace Tools
- Word 2019 Essential Training
- Word Quick Tips
Customer Service
- Building Rapport with Customers
- Communicating Effectively with Customers
- Customer Service Foundations
- Customer Service Mastery: Delight Every Customer
- Customer Service: Managing Customer Expectations
- Delivering Bad News to a Customer
- Developing a Service Mindset
- Facing Confrontation in Customer Service
- Interacting with Customers
- Listening to Customers
- Polishing Your Skills for Excellent Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Writing Customer Service Emails
Decision Making and Problem Solving
Diversity, Equity and Inclusion
Effective Teams
- Being an Effective Team Member
- Contributing as a Virtual Team Member
- Effective Team Communication
- Encouraging Team Communication and Collaboration
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Improve Your Teamwork Skills
- Presenting as a Team
- Working on a Cross-Functional Team
Emotional Intelligence
- Becoming an Inspiring Mentor
- Communicating with Emotional Intelligence
- Developing Emotional Intelligence
- Developing Self-Awareness
- Developing Your Emotional Intelligence
- DISC Training
- Effective Listening
- Emotional Intelligence Basics
- Increasing Confidence by Increasing Self-Awareness
- Learn Emotional Intelligence, the Key Determiner of Success
Time Management
- Aligning Goals and Priorities to Manage Time
- Efficient Time Management
- Finding Your Time Management Style
- Getting Things Done
- How to Work Smarter, Not Harder: Save Time and Money and Increase Productivity
- Make the Time You Need: Get Organized
- Managing Your Time
- Maximize Your Productivity by Managing Time and Tasks
- Proven Tips for Managing Your Time
- Saving Time by Setting Goals
- Sharpening Your Focus to Stay on Track
- Time Management Fundamentals
- Time Management: Working from Home
- Time Management Tips