Administrative Assistant I
Job Profile Summary
Administrative assistant I's provide administrative and secretarial/clerical assistance; prepare reports, assist with work flow in the department; may update departmental web content; perform related duties as assigned. Administrative Assistant I's typically demonstrate proficient and comprehensive knowledge of defined skill areas which include:
Required knowledge and skills for position
- Providing administrative and secretarial/clerical assistance. Drafting memos and correspondence using office software. Preparing and proofing materials from rough drafts or dictation. Serving as initial contact and liaison, providing information/coordination via phone or in person for the department/program.
- Scheduling meetings, conferences or travel arrangements; prepares itineraries or meeting agendas; ensures meeting materials are produced and available.
- Producing, assembling and maintaining reports and summaries. Frequently required to respond directly to inquires and requests regarding this information.
- Providing general office management: setting up and maintaining filing systems, initiating and processing purchase orders for office equipment and supplies, paying bills, etc.
- Maintaining department calendar to ensure that time-critical issues such as group meetings, project reviews, etc. are identified and adhered to.
- Performing related duties as assigned.
Training and Development Opportunities
Administrative assistant I's are strongly encouraged to further explore the resources provided by our learning partners for additional content, events and other information pertinent to the needs of the position.
Communications — General
- The Art and Science of Communication
- Becoming a Successful Collaborator
- Communicating Nonverbally
- Communicating with Charisma
- Communicating with Confidence (LinkedIn Learning)
- Communicating with Confidence (FocusU)
- Communicating with Diplomacy and Tact
- Communicating with Empathy
- Do We Have a Failure to Communicate?
- Effective Team Communication
- Encouraging Team Communication and Collaboration
- High-Stakes Communication
- How Culture Impacts Communication
- Interpersonal Communication
- The Key to Good Communication: Your Audience
- Learning to Be Approachable
- Making an Impact with Non-verbal Communication
- Organization Communication
- Preparing for Successful Communication
- Trust Building through Effective Communication
Communications — Listening
Communications — Presenting and Verbal
Communications — Written
- Abbreviating, Capitalizing, and Using Numbers
- Audience and Purpose in Business Writing
- Clarity and Conciseness in Business Writing
- Creating Well-constructed Sentences
- Getting the Details Right: Spelling Basics
- Tips for Better Business Writing
- Troublesome Words and Phrases: Common Usage Mistakes in Writing
- Using Punctuation Marks
- Using the Parts of Speech
Computer Skills — MS Excel
- Excel 2019 for Windows: Creating & Saving Workbooks
- Excel 2019 for Windows: Getting Started
- Excel 2019: Working with Excel Tables
- Excel: PivotTables for Beginners
- Excel: Tips and Tricks
- Excel Quick Tips
- Excel 2019 Essential Training
- Getting Started with Microsoft Excel
- Learning Excel 2019
- Master Microsoft Excel
Computer Skills — MS Powerpoint
- Designing a Presentation
- Getting Started with Microsoft PowerPoint
- Learning PowerPoint 2019
- PowerPoint 2019 Essential Training
- PowerPoint 2019: Adding Animations
- PowerPoint 2019: Creating Graphics & Diagrams
- PowerPoint 2019: Organizing Presentations Assets
- PowerPoint 2019: Preparing & Delivering Slideshows
- PowerPoint Quick Tips
- PowerPoint Tips and Tricks
- PowerPoint: Animating Text and Objects for Beginners
Computer Skills — MS Word
- Getting Started with Microsoft Word (Learning Path)
- Master Microsoft Word (Learning Path)
- Word 2019 (Windows): Creating, Opening & Saving Documents
- Word 2019 (Windows): Editing Documents
- Word 2019 (Windows): Formatting Documents
- Word 2019 (Windows): Using Find & Replace Tools
- Word 2019 Essential Training
- Word Quick Tips
- Word: Automating Your Work with Macros
Customer Service
- Building Rapport with Customers
- Communicating Effectively with Customers
- Customer Service Foundations
- Customer Service Mastery: Delight Every Customer
- Customer Service: Managing Customer Expectations
- Delivering Bad News to a Customer
- Developing a Service Mindset
- Facing Confrontation in Customer Service
- How to Get Great Customer Service
- Interacting with Customers
- Listening to Customers
- Polishing Your Skills for Excellent Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Writing Customer Service Emails
Decision Making and Problem Solving
Diversity, Equity and Inclusion
Effective Teams
- Being an Effective Team Member
- Contributing as a Virtual Team Member
- Effective Team Communication
- Encouraging Team Communication and Collaboration
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Improve Your Teamwork Skills
- Presenting as a Team
- Working on a Cross-Functional Team
Emotional Intelligence
- Becoming an Inspiring Mentor
- Communicating with Emotional Intelligence
- Developing Emotional Intelligence
- Developing Self-Awareness
- Developing Your Emotional Intelligence
- DISC Training
- Effective Listening
- Emotional Intelligence Basics
- Increasing Confidence by Increasing Self-Awareness
- Learn Emotional Intelligence, the Key Determiner of Success
Time Management
- Aligning Goals and Priorities to Manage Time
- Efficient Time Management
- Finding Your Time Management Style
- Getting Things Done
- How to Work Smarter, Not Harder: Save Time and Money and Increase Productivity
- Make the Time You Need: Get Organized
- Managing Your Time
- Maximize Your Productivity by Managing Time and Tasks
- Proven Tips for Managing Your Time
- Saving Time by Setting Goals
- Sharpening Your Focus to Stay on Track
- Time Management Fundamentals
- Time Management: Working from Home
- Time Management Tips