Common Skill Definitions

• Application Troubleshooting — Diagnosing and resolving issues in software applications to restore functionality
• Applications Support — Providing ongoing maintenance, troubleshooting, and optimization for software applications
• Audiovisual Technology — Installing, maintaining and supporting audio, video and conferencing systems
• Benefits Administration — Managing employee benefit programs such as health insurance, retirement and leave policies
• Business Intelligence (BI) — The ability to design and use systems, tools and methods to transform large or complex data sets into actionable insights
• Business Process Analysis — Examining and documenting workflows to identify improvements
• Business Process Re-Engineering (BPR) — Redesigning workflows and systems for greater efficiency and effectiveness
• Business Requirements Analysis — Gathering, documenting and analyzing business needs to inform IT solutions and system design
• Change Leadership — Guiding and inspiring teams to embrace and adopt organizational change
• Change Management — Planning and supporting individuals and teams through transitions in processes, systems or services
• Collaboration — Working effectively across teams and functions to achieve shared goals
• Content Strategy — Planning to guide the creation, publication, management and governance of useful content to achieve specific business goals
• Curriculum Development — Designing structured learning programs that align with organizational goals and learning outcomes
• Customer Service — Providing timely, helpful and respectful support to users, stakeholders and colleagues
• Database Management — Technical proficiency and critical thinking to design, implement, maintain and secure databases throughout their lifecycle
• Detail-Oriented — Ability to focus on each individual component of a task that is necessary for its overall successful completion
• DevOps — Integrating software development and IT operations to improve delivery and reliability
• Employee Benefit Plans — Designing, managing and administering structured programs for employee health, retirement and other benefits
• Employee Benefits Communication — Explaining and promoting employee benefits programs in clear and accessible ways
• Employee Data Management — Maintaining accurate, secure and accessible employee records and information
• Employee Development — Fostering employee growth through learning opportunities, career planning and skill-building
• Employee Offboarding — Managing the process of transitioning employees out of the organization, including exit procedures and knowledge transfer
• End User Support — Providing direct technical assistance to users for devices, software and accounts
• HIPAA Policies — Applying the requirements of the Health Insurance Portability and Accountability Act (HIPAA) to protect employee health information
• Human Resource Information Systems (HRIS) — Using and managing HR technology platforms to support HR functions such as payroll, recruiting and performance management
• Human Resources (HR) — Applying knowledge of HR practices, policies and procedures to support the employee lifecycle
• Human Resources (HR) Data — Managing and interpreting employee-related data, including demographics, performance and workforce metrics
• Human Resources Compliance — Ensuring HR practices meet legal, regulatory and organizational requirements
• Human Resources Information Systems (HRIS) Administration — Configuring, maintaining and troubleshooting HR technology platforms to ensure accurate and efficient HR processes
• Human Resources Operations — Managing the day-to-day HR activities that support employee services, compliance and organizational efficiency
• Human Resources Policies — Understanding, applying and maintaining organizational policies that govern employment practices
• Identity Access Management (IAM) — Controlling user identities and access to systems and data securely
• Information Architecture — Structural design and organization of content to make it understandable, navigable and discoverable, often within websites and applications
• Information Security — Protecting systems, networks and data against threats and unauthorized access
• Information Security Consulting — Providing expert advice on security risks, controls, best practices and university standards
• Information Security Policies — Creating and enforcing rules to safeguard data, systems and networks
• Information Technology (IT) — Technical and analytical proficiency in managing, developing and maintaining computer systems, networks, software and digital data
• Information Technology (IT) Projects — Contributing to the execution of IT initiatives such as system upgrades or new implementations
• Information Technology (IT) Services — Delivering IT support and solutions to meet user and organizational needs
• Information Technology Management — Overseeing IT resources, systems, budgets and staff to align technology operations with organizational goals
• Information Technology Project Management — Managing IT-specific projects, coordinating technical teams, stakeholders and deliverables
• Infrastructure Management (IM) — Provisioning, monitoring and optimization of virtual, on-premise and cloud assets to maximize efficiency, ensure security and control costs in modern IT environments
• IT Governance — Defining decision-making processes, standards and controls to align IT priorities with business needs and compliance requirements
• IT Portfolio Management — Managing the collection of IT projects and services to align investments with organizational strategy
• IT Service Management (ITSM) — Applying structured frameworks (e.g., ITIL) to design standard operating practices that ensure delivery of reliable, efficient and measurable IT services
• IT Support Management — Overseeing support teams to ensure timely issue response, service quality, and user satisfaction
• Leadership — Inspiring, guiding and influencing individuals or teams toward achieving objectives
• Learning Theory — Applying principles of how people learn to design effective training and development programs
• Network Architecture — Designing and maintaining the structure of networks to ensure performance, scalability and security
• Network Security — Protecting networks against unauthorized access, threats and attacks
• Network Troubleshooting — Diagnosing and resolving connectivity, performance or configuration issues in network systems
• Operating Systems — Administration, scripting and monitoring of the operating software (i.e., Windows, Linux and macOS) that controls system resources
• Payroll — Administering employee compensation, ensuring accuracy, compliance and timeliness of payments
• People Management — Supervising, coaching and supporting staff to achieve individual and organizational objectives
• Problem Solving — Identifying issues, analyzing root causes and implementing effective solutions to resolve challenges
• Process Improvements — Identifying inefficiencies and implementing changes that enhance business workflows, systems or outcomes
• Professional Communication — Clearly and effectively conveying information to audiences in writing, presentations or verbal exchanges
• Project Coordination — Supporting project activities, tracking progress and ensuring tasks are completed on schedule
• Project Leadership — Directing and motivating teams to deliver project outcomes on time and within scope
• Project Management — Applying structured methods to plan, execute and close projects on time, within scope and on budget
• Recruitment Support — Assisting with hiring processes, including posting jobs, screening candidates and coordinating interviews
• Relationship Building — Establishing and maintaining positive, productive relationships with colleagues, employees and stakeholders
• Reporting and Analysis — The ability to examine data and generate reports to measure performance, identify patterns and support operational decisions
• Services Management — Managing service delivery activities and processes (often IT or customer-facing) to ensure reliability, quality and alignment with user needs and organizational objectives
• Software Development — Language and technical proficiency to design, write, test and maintain the code that delivers programs and applications
• Software Development Life Cycle (SDLC) Methodologies — Applying structured approaches (Agile, Waterfall, DevOps) to develop, test and deliver software
• Stakeholder Management — Engaging, aligning and communicating with stakeholders to manage expectations and achieve outcomes
• Strategic Budgeting — Planning and managing budgets to align financial resources with strategic goals
• Strategic IT Leadership — Setting vision, priorities and strategy for IT to align with organizational objectives
• Supplier Management — Managing vendor relationships, contracts and service delivery to ensure quality and value
• System Testing — Designing and executing tests to validate system functionality, performance and security
• Team Leadership — Guiding and coordinating a team to achieve defined objectives
• Teamwork — Collaborating effectively with others to achieve shared goals
• Technical Communication — Producing clear and accessible documentation, instructions and materials to explain complex technical concepts
• Technical Documents — Creating and maintaining manuals, user guides, system specifications and other technical documentation
• Technical Support — Providing assistance to resolve hardware, software and system issues for users
• Time Management — Organizing and prioritizing tasks to use time effectively and meet deadlines
• Training and Development — Designing, delivering and evaluating programs that improve employee knowledge and skills
• Training Delivery — Facilitating learning sessions, workshops or courses to build employee skills
• Workday HCM — Using and managing Workday’s Human Capital Management system to support HR processes
• Workforce Planning — Analyzing and forecasting staffing needs to ensure the right people and skills are available to meet organizational goals