Raelin Musuraca

Associate Teaching Professor at HCII

Industry/Field

Consumer Products, FinTech, UX Research & Strategy

Bio

Raelin Sawka Musuraca is a researcher and strategist with more than 20 years of experience helping companies develop a deep understanding of their customers through human-centered research and design. Examining the full customer journey, Raelin turns research insights into actionable initiatives designed to improve the customer experience with a focus on increasing revenue, decreasing costs and elevating shareholder value. Currently, Raelin is an Associate Teaching Professor in the Human-Computer Interaction Institute (HCII) at Carnegie Mellon University. Prior to Carnegie Mellon, Raelin managed UX research efforts at BNY Mellon, American Eagle Outfitters, and her own digital firm, Sharp Creative, through which she consulted with companies in the healthcare, financial, industrial, and consumer product sectors.