Interested in the CMS
I want to use the CMS but I want to have my own website design or customize the university templates. Is this possible?
I’m a student and would like to use the CMS to build a personal website. Is this possible?
I'm a professor and would like to use the CMS to post assignments, syllabi, and other course work material. Is this possible?
Can I see examples of the types of pages I can create in the CMS?
Working in the CMS
May I request CMS training?
New CMS Users
If you're brand new to the CMS, we recommend the following online training plan.
- Start with CMS 101: Basic Foundations to learn more about the front-end and back-end of managing a site
- Watch the eLearning Course video tutorials to learn the basic tasks
- Begin working in the CMS using the Build Your Site instructions. You may request access to the CMS Playground site to practice using the CMS in a sandbox environment
- Read up on the university's Best Practices for websites
- Learn about Tips & Tricks, read FAQs, and look up CMS terminology in the Glossary
- Ask for help!
Are there size limits on my CMS site?
There is no limit to the overall size of your CMS site, however there is a 200 MB size limit for individual files (e.g., PDFs, images). For larger files such a videos, we recommend using a third-party service to embed media.
I accidentally deleted an item, how can I get it back?
Deleted items are moved to the trash for 15 days before being permanently deleted and can be restored during this time period. More on deleting and restoring.
I made a change to a site-wide element (header, navigation, or footer) but I’m not seeing the change on every page of my live website. What am I missing?
Each time a site-wide element is modified in the CMS, a full-site publish is required. For large sites, please perform the publish outside of regular business hours (before 9am or after 5pm, or on weekends). More on publishing.
Is it possible to grant different permissions, access rights, or abilities to different managers of my site?
No, at this time all website managers are given the standard manager role which provides full ability to manage a site including editing content and publishing to the staging or live servers. If the standard manager role does not meet your needs, we would be interested in hearing about your use case for different roles. Email us at firstname.lastname@example.org.
While editing a page I accidentally messed it up. Can I start over?
Yes, because we all make mistakes! If the page has already been saved you can revert the page to a previous version and start over. More on versions.
Why can't I change the font used to display my text?
One of the objectives of providing the university templates is to build consistency across university websites to strengthen the CMU brand. A key component of that is having a font that is easily readable, accessible and quick to load. For these reasons, Open Sans was selected to be used for web publishing (Note: to improve load time on mobile devices, the native defaults for the device are used).
What's more, not every computer has a wide variety of fonts installed natively. So, a font that you have on your computer may not display properly for someone else on theirs. Loading Open Sans guarantees that everyone will see the text displayed properly.
I want to see more text using Comic Sans font.
Visit the Marketing & Communications web standards page for more information about Carnegie Mellon University's branding guidelines.
Why does my page take so long to load in the CMS?
A content-heavy page may take a while to load in the CMS because it's being assembled on the spot (whereas a published page has already been assembled, so it is much quicker to load). Follow the tips below to help reduce load time of pages in the CMS.
- Make sure your page has 15 or fewer WYSIWYG areas. Note that WYSIWYGs can be found in Content, Sidebar, Grid, and Slideshow sections.
- If you're using a Bio Index page, feature 100 or fewer Bios on it. If you need to feature more than 100 Bios, consider splitting them into separate folders, grouped by category.
- Cascade CMS runs fastest with Firefox Web Browser.
Still having trouble? Email email@example.com.
A lot of elements contain fields for Section or Grid IDs. Do I really need to use these?
Section and Grid IDs are used for anchor links which allow linking to a specific section on a page. For some elements, such as a news grid on a News Index page, IDs are required to ensure full functionality. For most other elements, IDs are optional and can be left blank if not needed.
While building a page, you will likely assign IDs to the elements you know you will be creating a direct link to, however consider other websites that may want to link to specific sections of your pages. While you can assign IDs at any time, setting them up from the get-go is an efficient way to make the content on your pages easily linkable (making you easily likeable!)
Can I connect my CMS site to an external database to populate page content dynamically?
No, dynamically generated content using an external database is not possible to set up with a CMS site. All pages must be built and updated manually through the CMS with the exception of using third-party services to embed media.
Another site has the same content as mine. What do I do?
We do not recommend sites copying content from other sites. It confuses website visitors and search engines, and is difficult to maintain consistency. If you are not the authoritative owner of the content, link to the appropriate source pages instead. If someone else has copied your content, reach out to the site owner, or email firstname.lastname@example.org to find out who the site owner is, and request the content be taken down and a link to your site be provided instead.
Can I password protect all or parts of my website?
Yes, password-protection can be set on your published website to allow access to individuals with Andrew IDs. There is no method available to restrict access to non-CMU affiliates.
Before password-protecting content, review ISO's Guidelines for Data Classification and ensure that you never include information classified as Restricted or Private on a CMS site.
Please submit a request to email@example.com for instructions on how to password-protect content.
Can I request a broken link report?
While we don't provide broken link reports, you can check for broken links using a few different methods. More on checking links.
I found old web pages on my live site but they don't exists in the CMS. How do I get rid of them?
Any content that appears on your live site that has no corresponding counterpart in the CMS is called an orphan. An orphan is created when an item is moved, deleted or renamed in the CMS without being unpublished from the live site.
You can remove an individual orphan manually if you know the URL of it on the website. However, to identify all orphans on your site you may request an orphan report. You'll be provided with a list of orphans, and with your approval we can delete all of the orphans from the live site in one shot. More on orphans.
Is it possible to get a usage report or website analytics?
Yes, learn about the web analytics options available.
Why are keywords appearing in my social media descriptions for my page?
This is a result of using certain fields under the Metadata tab which are not fully functional. For instance, when the Keywords field is used, the data erroneously appears in the Description field. To avoid this, do not use the Summary, Teaser, Keywords and Author fields under the Metadata tab. Keywords in metadata have also largely been deprecated by search engines, placing more importance on the content of the page instead.
Why is my browser warning me there is mixed content on a web page?
Mixed content means there is a combination of secure and non-secure items on the page. All CMS websites are served using a secure URL (i.e., HTTPS://) however there may be embedded content on the page using a non-secure URL (i.e., HTTP://) such as a YouTube video or mailto form. This is often easily corrected by modifying the URL of the embedded content to be secure.