Carnegie Mellon University

Help and Support

The Computing Services Help Center offers email and phone support to all Carnegie Mellon University students, faculty and staff.

Verify Direct Email

Email or Phone

it-help@cmu.edu
412-268-4357 (HELP)
Monday - Friday
7:00 am - 7:00 pm

For after-hour support for security and network emergencies, listen to the phone menu options. For Compromised Computer concerns, visit the ISO Report Concerns page.

Self-Service

Self-Service (log in required)

Class & Event Support

Audio visual and recording support for in-progress events and registrar classes.

mediatech@cmu.edu
412-268-8855

Class Support
Monday - Friday
8:00 am - 10:00 pm

Event Support
Monday - Thursday
8:00 am - 10:00 pm
Friday
8:00 am - 5:00 pm

Weekends by appointment.

Submit requests for support 24-hours in advance to ensure staff availability.