Support
The Computing Services Help Center offers email, phone, and walk-in support to all Carnegie Mellon University students, faculty, and staff.
Computing Support
Monday - Friday
Email and Phone Support
Monday - Friday
8:30 a.m. - 6:00 p.m.
it-help@cmu.edu
412-268-4357 (HELP)
Walk-In Support in Cyert Hall 119
Monday - Friday
9:00 a.m. - 4:30 p.m.
Listen to the phone options for after-hour support for security and network emergencies. For Compromised Computer concerns, visit the ISO Report Concerns page.
Self-Service
Anytime
- Search our website for how-to documentation
- Ask Scotty, our chatbot (click the text bubble icon)
- View your help tickets
- Log into services
- Check service status
- Verify direct email
Class & Event Support
Monday - Friday
Audio visual and recording support for in-progress events and registrar classes.
mediatech@cmu.edu
412-268-8855
Class Support
Monday - Friday | 8:00 a.m. - 1:00 p.m.
Event Support
Monday - Thursday | 8:00 a.m. - 9:00 p.m.
Friday | 8:00 a.m. - 5:00 p.m.
*After 5:00 p.m. on Friday is subject to availability.
Communities
A platform designed to advance AI literacy and empower the campus community with knowledge, tools, and resources to harness the power of generative AI in everyday life.
Data Analytics Community of Practice
Information and resources to foster collaboration in data and analytics. You’ll find links to news and educational opportunities.
Processes and support resources to guide practices and solutions that align with digital accessibility policy and strategy.
Project Management Center of Excellence
A learning and support organization that provides fundamental project management skills to the CMU community.
A cross-functional group of Tableau creators, analytics practitioners, and data enthusiasts.
University Innovation & Technology Collaborative
A place to explore challenging topics related to the information technology ecosystem with colleagues, peers, and subject matter experts.