Carnegie Mellon University

Communication and Collaboration

IT services that facilitate university communications and collaboration. Includes email, calendaring, media services, telephony, television, video conferencing, website services and online productivity tools.


  • Cloud storage, access from anywhere (Box, Google Drive)
  • Computer lab storage with remote access (MyFiles)
  • On-site storage with remote access (AFS) 


  • Auto call distribution for service departments
  • Group Chat
  • Unified Communications (phone, voicemail, instant messaging)

Email and Calendaring

  • Email and calendar (Google Mail and Calendar)
  • Sending mail to groups and discussion groups (Dlists, Google Groups for Business, Mailing Lists, Mailman)

Media Services

  • Event Support (audio, lighting, projection)
  • Video Production (recording, post-production, media duplication, webcasts)


  • Wired TV
  • Streaming TV (students)


  • Web publishing (AWPS, CMS, User/CourseWeb)
  • Web analytics
  • Web forms
  • URL management

Web Conferencing

  • Zoom
  • Google Meet
  • Cisco WebEx