Carnegie Mellon University

Google FAQ

Find answers to your most common questions about using Google for Education at CMU.


Yes, you can search for email addresses using the CMU directory or through the Global Address Book in your email client. 

Google has some strict limits sending email. When emailing a large number of people or performing mail merges, we recommend either Massmail or Mailman.

Visit Google Support for more information.

  1. Log into your G Suite @ CMU account.
  2. Open your mail.
  3. Click the circle icon with your initial (upper right).
  4. Your shared mailbox will be listed here.
Visit Collaborate In Gmail for more information.
  1. Follow the steps to set up an alias for your CMU Google Mail account.

  2. Visit and log into to your CMU account.
  3. Click the Settings icon (upper right) and click See all settings.
  4. Click the Accounts and Import tab.
  5. In the Send mail as section click Add another email address.
  6. Enter the address of your Name and CMU Alias, then click Next Step.
  7. If prompted, click Send Verification. Note: Google may skip this step.
  8. You will receive an email with a link in your Andrew email inbox. Click the link to verify.
  9. Click Confirm. If desired, change your settings to always respond from the account the message was sent to.
  1. Start a new mail message or edit an existing one.
  2. Click the From drop-down and select your CMU alias.
  3. Finish drafting the message, then click Send.
  1. Visit and log into to your CMU account.
  2. Click the Settings icon (upper right) and click See all settings.
  3. Click the Accounts and Import tab.
  4. Click the make default link that appears to the right of the account you would like to send from.
  5. Close your browser to save. When you send future messages, the email will always come from the default account.
  1. Follow the steps to set up an alias for your CMU Google Mail account.

  2. Visit and log into to your CMU account.
  3. Click the Settings icon (upper right) and click See all settings.
  4. Click the Accounts and Import tab.
  5. In the Send mail as section click Reply from the same address the message was sent to.
  6.  Close your browser to save. When you reply to future messages, the response will always come from the account the message was sent to. 

Your Andrew email will expire 90 days after graduation. Export your Google Mail prior to graduation to ensure a smooth transition.

Your CMU Google Mail account is to be used for University work only and should be considered separate from your personal Gmail accounts. Never use your personal Google Mail account to conduct University business.


Visit Calendar Sharing Options for more information.

Conference rooms are managed through Microsoft Exchange. While you can book a conference room in Google Calendar, if the room is moderated the room will decline your event. Contact the room organizer to reserve the room for you.

Those using Google Calendar who are scheduling a meeting may view their attendees’ free/busy times with Google Calendar’s Find A Time feature.

Refer to the “Find a meeting time” section of Google’s document Invite people to your Calendar event.

Those using both Exchange and Google calendars will be unable to see free/busy information for individuals in the CMU global address book. They will need to work directly with meeting invitees to determine an appropriate meeting time.

  1. Log into your G Suite @ CMU account.
  2. Open your calendar.
  3. Click Other calendars (left). Your shared calendar will be listed here.
  4. Select (check) the shared calendar to see entries.

Visit Share and View Calendars for more information.

See the Tips for Scheduling between Google/Exchange document.

Privacy and Security

The university may not use Google for High Risk Activities, for data that is controlled for export under Export Control Laws, or in ways that reverse engineers, resells, or creates similar services through the use of Google.

Google is considered a “School Official” and will comply with the requirements and obligations of School Officials under FERPA.

No. When you access Google through a web browser or SSO supported app your password is authenticated on our servers and is not sent to Google. For the best experience, including with desktop mail, use Google products in a browser or with Google mobile apps.

No, ads are disabled for CMU Google Mail.

Google complies with applicable laws and notifies customers directly in the most expedient time possible.  Depending on the situation, Google may automatically suspend the offending user and inform the university’s administrator.

When discs that contain customer data experience performance issues or errors they are decommissioned by Google. Every decommissioned disk is subject to a series of data destruction processes before leaving Google premises. Discs are erased in a multi-step process and verified complete by at least two independent validators.

Each Google data center maintains an on-site security operation responsible for all physical data center security functions 24/7. The on-site security operation personnel monitor Closed Circuit TV (CCTV) cameras and all alarm systems. On-site security operation personnel perform internal and external patrols of the data center regularly. Google employs a centralized access management system to control personnel access to Google production servers, and provides access to a limited number of authorized personnel.

Customer data that is uploaded or created in G Suite services is encrypted at rest. HTTPS is also enabled for all G Suite services so that your data is encrypted when traveling from your device to Google and also while in transit between Google data centers.

Google’s infrastructure systems have been designed to eliminate single points of failure and minimize the impact of anticipated environmental risks.  For example, Google’s data center power systems are designed to be redundant and maintainable 24/7.

Google provides customer access and the ability to export their data for a reasonable period of time. After this time, Google will destroy/overwrite the data.

Our agreement with Google does not grant either party any rights, implied or otherwise, to the other’s content or any of the other’s intellectual property. As a Google customer, we (university/end user) own all intellectual Property Rights in customer data; conversely, Google owns all intellectual property rights in the services.

Google data is stored in a vast number of geographically distributed data centers that are owned/managed by Google. These centers adhere to, at least, industry standard systems and procedures that ensure security and confidentiality and protect against threats, hazards and unauthorized access.