Carnegie Mellon affiliates are required to have a strong password with a minimum of 8-characters that must include one uppercase, one lowercase, one number, and one special character (e.g., H@v3$av3D). You should also avoid using your Andrew password for other accounts.
IMPORTANT: When contacting the Help Center, do not send Personal Identifiable Information (PII). PII includes: Social Security numbers, credit card numbers, account passwords, etc. We will never request this information via email.
Change Your Password
Follow the steps below to change your Andrew account password. Faculty and staff: We recommend that you change your Andrew account password while ON CAMPUS and connected to the campus network.
- Go to identity.andrew.cmu.edu/.
- Enter your Andrew userID and password. Click Login.
- Follow the onscreen instructions to create a password. Refer to the password requirements.
- A confirmation message displays and an email notification is sent.
- Log out, then log back into your computer to sync your new password with authenticated services.
IMPORTANT: If you use a laptop, complete this step before you disconnect from the campus network.
Forgot My Password
Use the Password Reset Self-Service utility, available 24/7. Password resets are managed by sending a one-time code to the personal email address that you have on file with the university. Those enrolled in 2fa, will be required to also authenticate with DUO. Please verify or update or your personal email as needed.
If you do not have a personal email address on file, you will need to use one of the other methods provided below:
Security questions: Security questions are not recommended for password resets. They can be used, however, if you do not have a personal email address and have previously stored answers to security questions on file. Answers to security questions may also be retained for additional support.
Support group: If you are unable to access the self-service utility, contact the appropriate support group below based on your affiliation.
- Alumni: Contact the Carnegie Mellon University Alumni Association. A member of the staff will help you to reset your password.
- Current students, faculty, staff and others: Call the Computing Services Help Center at 412-268-4357 (HELP). One of the consultants will verify your identity and may ask for the answers to your security questions if you had them previously stored on file.
Note: After your password reset is complete, ensure that you have a personal email address on file so that you can use the self-service utility in the future.
Visit the Help Center
Visit the Computing Services Help Center in Cyert Hall 119. You will need to bring a valid photo ID. Acceptable forms of ID include: Carnegie Mellon ID card, state issued driver's license or identification card, passport (US or foreign). Once the consultant verifies your identity, your password will be reset.
Verify Your Personal Email Address
Ensure that you have a personal email address on file with the university so that you can reset your password anytime.
IMPORTANT! Your personal email address must be a non-CMU email address through an external email account. It cannot be @sei.cmu.edu, @cs.cmu.edu, @cmu.edu, or any other email address that ends in cmu.edu. If you do not have a personal email account, consider using a free email service like Gmail, Outlook, or Yahoo! Mail.
Personal Email Address (Faculty and Staff)
- Log into WorkDay.
- Click Personal Information.
- In View, click Email Addresses.
- Click Edit and add a personal email address to Primary Email in the Home Contact area.
Important: There are other email fields, however, the primary is the only one used for password resets.
Personal Email Address (Students)
- Log into SIO.
- Click My Info > View and Update My Info.
- In My Info, click Edit.
- Add a personal email address and click Submit.
Personal Email Address (Sponsored Account Holders)
Your personal email address was added when your Andrew account was created. To change your personal email address, contact your university sponsor or the Computing Services Help Center at 412-268-4357 (HELP).