Carnegie Mellon University

Password Management

Carnegie Mellon affiliates are required to have a strong password with at least one numerical character and and one special character (e.g., H@v3$av3D); and avoid using your Andrew password for other accounts.

Follow the steps below to change your Andrew account password. Faculty and staff: We recommend that you change your Andrew account password while ON CAMPUS and connected to the campus network.

  1. Go to identity.andrew.cmu.edu/.
  2. Enter your Andrew userID and password. Click Login.
  3. Follow the onscreen instructions to create a password. Refer to the password requirements.
  4. A confirmation message displays and an email notification is sent.
  5. Log out, then log back into your computer to sync your new password with authenticated services.
    IMPORTANT: If you use a laptop, complete this step before you disconnect from the campus network.

We encourage you to set your security questions so you can conveniently reset your password if you forget it.

  1. Go to identity.andrew.cmu.edu/.
  2. Enter your Andrew userID and password. Click Login.
  3. Click Set Security Questions (upper left corner).

Forgot your Andrew account password? Use one of the password reset methods below. Alumni: Contact the Alumni Association, rather than the Help Center, for assistance.

Use the Andrew Password Reset Service

Use the self-service utility, available 24/7. If you have not previously set your security questions, you will need to use one of the other methods provided. 

If you are unable to access the self-service utility, call the Computing Services Help Center at 412-268-4357 (HELP). One of the consultants will verify your identity by asking for the answers to your security questions.

Visit the Help Center

Visit the Computing Services Help Center in Cyert Hall 119. You will need to bring a valid photo ID. Acceptable forms of ID include: Carnegie Mellon ID card, state issued driver's license or identification card, passport (US or foreign). Once the consultant verifies your identity, your password will be reset.

Contact your Departmental IT Staff

Faculty and staff can contact their department's password administrator and have that person request a password reset. If you do not know your department's password administrator, contact your Department Head or Business Administrator.