Carnegie Mellon University

Password Management

Carnegie Mellon affiliates are required to have a strong password with at least one numerical character and one special character (e.g., H@v3$av3D); and avoid using your Andrew password for other accounts.

Follow the steps below to change your Andrew account password. Faculty and staff: We recommend that you change your Andrew account password while ON CAMPUS and connected to the campus network.

  1. Go to identity.andrew.cmu.edu/.
  2. Enter your Andrew userID and password. Click Login.
  3. Follow the onscreen instructions to create a password. Refer to the password requirements.
  4. A confirmation message displays and an email notification is sent.
  5. Log out, then log back into your computer to sync your new password with authenticated services.
    IMPORTANT: If you use a laptop, complete this step before you disconnect from the campus network.

Ensure that you have a personal email address on file with the university so that you can reset your password anytime. For additional reset options, you may also establish three security questions. Students should already have a personal email address on file. 

Personal Email Address (Faculty and Staff)

  1. Log into WorkDay.
  2. Click Personal Information.
  3. In View, click Email Addresses.
  4. Click Edit and add a personal email address if necessary.

Security Questions

In addition to the email address, you may also establish three security questions for easy password resets.

  1. Go to identity.andrew.cmu.edu/.
  2. Enter your Andrew userID and password. Click Login.
  3. Click Set Security Questions (upper left corner).

Forgot your Andrew account password? Use one of the password reset methods below. Alumni should contact the Alumni Association for assistance.

Use the Andrew Password Reset Service

Use the self-service utility, available 24/7. If you have not previously registered a personal email address or set your security questions, you will need to use one of the other methods provided below. Note: After your password reset is complete, ensure that you have a personal email address on file so that you can use the self-service utility in the future.

If you are unable to access the self-service utility, call the Computing Services Help Center at 412-268-4357 (HELP). One of the consultants will verify your identity by asking for the answers to your security questions.

Visit the Help Center

Visit the Computing Services Help Center in Cyert Hall 119. You will need to bring a valid photo ID. Acceptable forms of ID include: Carnegie Mellon ID card, state issued driver's license or identification card, passport (US or foreign). Once the consultant verifies your identity, your password will be reset.

Contact your Departmental IT Staff

Faculty and staff can contact their department's password administrator and have that person request a password reset. If you do not know your department's password administrator, contact your Department Head or Business Administrator.