Carnegie Mellon University

Manage a Sponsored Account

If you currently sponsor an account, you can renew, suspend and update the account information anytime.

  1. Visit the Request Accounts Portal.
  2. Log in with your Andrew userID and password.
  3. Select one of the following options:
    1. Request account to quest a new sponsored account.
    2. Renew to continue or reactivate an existing account.
    3. Suspend to pause an account.
    4. Manage to edit an existing account.
  4. Follow the prompts to complete.
  5. Click Submit.

Add a Forwarding Email or an Email Box

  1. Click Manage Accounts.
  2. Select the sponsored account you would like to update. Note: Specify if the account is a Qatar account.
  3. Select the preferred email that you would like to use for the sponsored account: 
    • Forward to Non-CMU email: emails are delivered to a personal, non-CMU mailbox.
    • Google Apps: to create a CMU Google mailbox. 
  4. Follow the onscreen instructions to update your name, address, phone, and/or email information.
  5. Click Submit. The account information is updated in real-time. Google mailbox creation may take several hours.