Carnegie Mellon University

Wired Network Registration Improvements

Computing Services is migrating academic and administrative buildings to a new wired network registration system. Once their building is migrated, CMU community members will have access to a much easier, more streamlined network connection experience, similar to connecting in a hotel room.

Two Registration Systems

During this transition, we must maintain two registration systems. If you are using How to Connect to the Wired Network to connect for the first time, you will be directed to the correct system automatically during the registration process.

If you are a departmental IT administrator managing device registrations for a group or a CMU community member registering a device manually or managing an existing registration, select a registration system based on your location. Those in completed buildings will use GetOnline to register new devices and manage existing registrations. Those in buildings that have not yet been migrated will continue to use the Network Registration System (NetReg)

Review the completed buildings list to verify whether your building has migrated.

Migration Status

We’ve migrated all buildings except residence halls that maintain administrative units.

We will post migration dates for these buildings in the coming weeks.

Frequently Asked Questions

Review the completed buildings list to verify whether your building has migrated.

We don’t expect you to notice the backend change. However, we ask that you shut down your computer the night before your move or the last day you are in the office.

We are proactively identifying printers, Zoom rooms, and servers where possible, which should mitigate any issues. These devices will retain their public IP address and name.

Our staff and network experts will be on hand to assist you if you experience any problems after the change. And remember, the CMU-SECURE wireless network and campus printers are available to ensure continuity in your access to services.

If you are not in the office the day before the change or forget to turn off your computer, restart it when you return.

Switch to the wireless network if you need access immediately. 


Try these wired network troubleshooting steps in the following order:

 

Campus Printing
Use one of the many campus printers. Our Google map can help you find the one that is closest to you. You can even print wirelessly from your mobile device!

Departmental Printer
Report the issue to your printer support team:

Personal Printer
You should be all set if you connect directly from the printer to your computer.

If you connect over the internet, the IP address will change. Refer to the manufacturer's instructions on updating the IP address for assistance.

To use the CMU Wired Network, you need to register your computer.
Your departmental IT or DSP consultant may have registered your computer for you.
There is no action required. Continue using the CMU-SECURE wireless network.

We are proactively identifying printers, Zoom rooms, and servers where possible, which should mitigate any issues. These devices will retain their public IP address and name.

Complete the form below for urgent issues with printers, Zoom rooms, and servers. 

Name
Server Name*:
IP Address*:
Work Impact:
Additional comments
*Required

After the update, look up the new private IP at getonline.cmu.edu and use this new information to connect to a device remotely. Please be aware that you must use VPN to connect to your device. 

Contact the Computing Services Help Center if you need help identifying the new IP address. 

Completed Buildings

  • 205 South Craig
  • 311 South Craig
  • 317 South Craig
  • 319 South Craig
  • 407 South Craig
  • 417 South Craig
  • 475 Butler St
  • 477 Melwood
  • 1723 Murray Ave
  • 4616 Henry Street (INI)
  • 4609 Winthrop Street
  • 4721 Fifth Avenue 
  • 6555 Penn Ave
  • 6 PPG Place
  • Alumni Hall
  • Ansys Hall
  • Baker/Porter Hall
  • Bakery Square
  • Bramer House
  • Cohon University Center
  • College of Fine Arts
  • Cyert Hall
  • Doherty Hall
  • East Campus Garage
  • Facilities Management Services Building
  • Gates Center for Computer Science
  • GATF Building
  • Hall of Arts
  • Hamburg Hall
  • Hamerschlag Hall
  • Highmark Wellness Center
  • Hunt Library
  • Integrated Innovation Institute (III)
  • Margaret Morrison Carnegie Hall (MM)
  • Mehrabian Collaborative Innovation Center
  • Mellon Institute
  • Mill 19
  • Newell-Simon
  • Pittsburgh Technology Center (PTC)
  • Posner Hall
  • Posner Center
  • Purnell Center
  • Roberts Engineering Hall
  • Scaife Hall
  • Scott Hall
  • Smith Hall
  • TCS Hall
  • Tepper Building
  • UTDC
  • Warner Hall
  • Wean Hall
  • Whitfield Hall
  • WQED