Office of the CIO › Computing Services › Services › End-Point Computing › Network Access › Campus Wired Network › Wired Network Registration Improvements

Wired Network Registration Improvements

Computing Services is migrating academic and administrative buildings to a new wired network registration system. Once their building is migrated, CMU community members will have access to a much easier, more streamlined network connection experience, similar to connecting in a hotel room.

Two Registration Systems

During this transition, we must maintain two registration systems. If you are using How to Connect to the Wired Network to connect for the first time, you will be directed to the correct system automatically during the registration process.

If you are a departmental IT administrator managing device registrations for a group or a CMU community member registering a device manually or managing an existing registration, select a registration system based on your location. Those in completed buildings will use GetOnline to register new devices and manage existing registrations. Those in buildings that have not yet been migrated will continue to use the Network Registration System (NetReg).

Review the completed buildings list to verify whether your building has migrated.

Migration Status

We’ve migrated all buildings except residence halls that maintain administrative units.

We will post migration dates for these buildings in the coming weeks.

Frequently Asked Questions

Which tool should I use to register new devices and manage existing registrations?

Review the completed buildings list to verify whether your building has migrated.

If your building is on the list, use https://getonline.cmu.edu/.
If your building is not on the list, use https://netreg.net.cmu.edu/.

What should I expect during my building migration?

We don’t expect you to notice the backend change. However, we ask that you shut down your computer the night before your move or the last day you are in the office.

We are proactively identifying printers, Zoom rooms, and servers where possible, which should mitigate any issues. These devices will retain their public IP address and name.

Our staff and network experts will be on hand to assist you if you experience any problems after the change. And remember, the CMU-SECURE wireless network and campus printers are available to ensure continuity in your access to services.

What if I don’t turn off my computer the evening before the move?

If you are not in the office the day before the change or forget to turn off your computer, restart it when you return.

What if I can't connect to the wired network after the move?

Switch to the wireless network if you need access immediately.

Try these wired network troubleshooting steps in the following order:

Have limited network access.
Check your power and network connection.
Update the network card (Windows Only).
Find the MAC (hardware) Address. You'll need this to report your problem.
Complete the Report a Network Problem Form.

What if I can't print after the move?

Campus Printing
Use one of the many campus printers. Our Google map can help you find the one that is closest to you. You can even print wirelessly from your mobile device!

Departmental Printer
Report the issue to your printer support team:

Desktop Support Customers
Departmental IT Support
Tartan Ink

Personal Printer
You should be all set if you connect directly from the printer to your computer.

If you connect over the internet, the IP address will change. Refer to the manufacturer's instructions on updating the IP address for assistance.

What is computer registration?

To use the CMU Wired Network, you need to register your computer.

I don’t remember registering my computer. When did I do this?

Your departmental IT or DSP consultant may have registered your computer for you.

What if I no longer need a wired connection?

There is no action required. Continue using the CMU-SECURE wireless network.

Will my server/device be accessible from outside of the CMU network?