1. Dial 1-412-268-8600 or your campus phone number.
2. When the phone answers, press the asterisk (*) button.
3. When prompted, enter the last five digits of your campus phone number.
4. Press pound (#).
5. When prompted, enter your PIN.
6. Press pound (#). Follow the prompts to perform specific voicemail actions.

New voicemail messages will display in your Inbox and the voicemessages label. Use the voicemessages label to locate your voicemail quickly.

1. Open the email that contains the voice message. 

   • CMU caller - subject will include name and phone number.
   • External caller - subject will list unknown sender with details in the message body

2. Double-click the attached message to listen to it. You can save, file, forward, or delete the email with the voice message attached.

IMPORTANT: If you delete an email that contains a voice message, it is also deleted from the voicemail system.

1. Visit voicemail.cmu.edu. 
   Note: To log in from off-campus, first connect to VPN.
2. In the Microsoft sign-in prompt, enter your @andrew.cmu.edu email address.
3. Log in to Web Login using your Andrew userID and password, then authenticate with Duo.
4. Click Yes to stay signed in.
5. Double-click a message to listen to it. 
   Note: For detailed instructions, visit Voicemail Manager Guide.

Note: Your login experience may vary depending your existing login sessions. For example, if you are already logged in to Web Login for another service, you may not see steps three and four.

Cisco Webex App

1. Open the Cisco Webex app, and then log in.
2. Click Voicemail in the side panel.

• Verify that you are entering the correct PIN when you dial into your voicemail.
• Verify that you are not locked out of your voicemail account because you entered your PIN incorrectly three times in total.
• To reset your PIN, visit Voicemail Manager.

Voicemail messages remain in the Trash for one day when you delete them from your email, after which they are automatically deleted. To immediately delete a message, do one of the following: 

From a web browser

1. Visit voicemail.cmu.edu.
2. Select the voicemail message and click Delete.
3. Select Messages > Deleted, then click Empty deleted items to delete permanently it.

From your phone

1. Press the voicemail button, enter your pin.
2. Press 3 for old messages, press 1 for saved messages.
3. As message begins to play, press 3.
4. Choose:
   1. Review Old Messages (Option 3)
   2. Deleted Messages (Option 2)
   3. Permanently Delete (Option 2)
   4. Yes, I Am Sure (Option 1)
   5. All Messages (Option 2)

From the Cisco Webex App

To delete a voicemail message in the Cisco Webex App, follow these steps:

1. Open the Webex App and sign in.
2. Go to the Voicemail section to view your list of messages.
3. Right-click on the voicemail message you wish to delete.
4. Select "Delete" from the context menu.

The deleted message will move to your Trash folder. To permanently remove all messages in the Trash:

1. Navigate to the Trash tab within the Voicemail section.
2. Click "Empty Trash" to clear all deleted messages.

Be aware that messages remain in the Trash folder until you manually empty it or until they are automatically removed after a period determined by your administrator. citeturn0search3

If you accidentally delete a message, you can recover it before the Trash is emptied:

1. Go to the Trash tab in the Voicemail section.
2. Right-click the message you want to recover.
3. Select "Recover" to move it back to your Inbox.

By managing your voicemail messages and regularly clearing the Trash, you ensure sufficient storage for new messages and maintain an organized inbox.

From the Cisco Webex App

To delete a voicemail message in the Cisco Webex App, follow these steps:

1. Open the Webex App and sign in.
2. Go to the Voicemail section to view your list of messages.
3. Right-click on the voicemail message you wish to delete.
4. Select "Delete" from the context menu.

The deleted message will move to your Trash folder. To permanently remove all messages in the Trash:

1. Navigate to the Trash tab within the Voicemail section.
2. Click "Empty Trash" to clear all deleted messages.

Be aware that messages remain in the Trash folder until you manually empty it or until they are automatically removed after a period determined by your administrator. citeturn0search3

If you accidentally delete a message, you can recover it before the Trash is emptied:

1. Go to the Trash tab in the Voicemail section.
2. Right-click the message you want to recover.
3. Select "Recover" to move it back to your Inbox.

By managing your voicemail messages and regularly clearing the Trash, you ensure sufficient storage for new messages and maintain an organized inbox.

Empty your deleted voice message mailbox. Voicemails in this mailbox count against your total quota.

Voicemail messages are copied to both your voicemail box and Andrew email, except in cases where the department does not permit it. 

You can access voicemails from email, phone, the Cisco Webex app, or Voicemail Manager. Messages are synchronized across these options, so deleting a message from any of these technologies deletes it across all.

We recommend using email to manage voicemails.

When you click the attachment in the email, the voicemail plays. As with any email and attachment, use caution when opening. Check the full email header before opening the message if you suspect a phishing attempt.

An email header, usually hidden, is a block of information about the message that includes the sender, the recipient, the date, sending and receiving time stamps, and the servers that handle the transfer of the message.

Follow these steps to view and check an email header for the most commonly used email clients.

1. Visit the Information Security Office and follow the instructions to view the full header for your email.
2. In the email header window, search for these exact terms: Received or Received-from. The email may be a phishing message if you find one or both terms in the header. Do not open the attached voicemail. Instead, do one of the following:
   • Listen to the message from your CMU phone, from another phone, or from the Cisco Webex app.
   • Or verify that the message is in your Voicemail Manager Inbox and then listen to it online. If the message is not in your Inbox, follow the steps to report a phishing attempt to the Information Security Office.