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Computing Services Vision

Computing Services will meet the changing needs of Carnegie Mellon by combining the best of industry-standard information technology (IT) services, innovative solutions and best practices.

Computing Services Mission

Computing Services enables and advances an information technology (IT) environment that supports the research and education missions and the associated administrative functions of Carnegie Mellon.

Values 

Outstanding Service Enabling World-Class Research and Education: We value the contributions made by Carnegie Mellon students, faculty, and staff to research and education. Their work shapes our own efforts in providing supporting information technology (IT) services. In a dynamic environment, we seek to anticipate and meet the needs of the university community by providing core IT services that are effective, highly available, scalable to an enterprise level, accessible, and secure.

Welcoming Workplace for the Highest Quality Staff: We seek to hire, retain, and develop the best staff for Computing Services, and create an environment where our employees look forward to challenging and rewarding work. We recognize that only such an organization can provide the quality of IT services needed by Carnegie Mellon.

Collaboration: We are a part of the complex mix of IT professionals who support Carnegie Mellon’s global campus IT ecosystem. We value communication, collaboration,and service delivery that complements that of our IT colleagues working in schools and departments throughout the university. We believe that collegiality and professionalism are critical and that they require respect for and trust in each other’s abilities and judgment. They are built on open communication as well as willingness to give and accept respectful criticism that serves to improve quality.

Planning, Project Management, Evaluation: We believe excellence in IT requires explicit planning, project management, communication planning, and outcome assessment. Planning is necessary to effectively meet the needs of the campus community through the most effective use of the resources available to us. Planning and management of projects and the ongoing portfolio of IT services assures predictability of process and outcomes.. We value critical evaluation of the effectiveness of our services and organizational processes so that we can make the corrections necessary to assure their quality.

Initiative and Innovation: Computing Services is first and foremost a service organization. Individual initiative and innovation have often served our mission in providing better, lower cost services to the university and, for this reason, we value and encourage them.

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Computing Services' complete Strategic Plan is available to all Carnegie Mellon affiliates.

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