Carnegie Mellon University


All services associated with telephony, including voice services, telephone, and audio conferencing.

Automatic Call Distributor (ACD)

Automatic Call Distributor (ACD) enables service departments to create call trees and queues, similar to a call center setup, where a call is routed to a queue, then answered when the next available agent logs in to the queue.

Group Chat

Group Chat is a private messenging solution for individuals or groups. Collabrorate with your team or classmates from your computer or mobile device.

Telephone and Fax

An all-encompassing voice system with modular applications, such as e-mail integration and robust presence/collaboration and messaging tools.