Office of the CIO › Computing Services › Email Verification

Due to a federal court order in a class action lawsuit against Google (Rodriguez v. Google LLC (3:20-cv-04688)
District Court, N.D. California), you may receive a class notification email.

The class action involves individuals whose data was transmitted to Google from non-Google apps on Android and non-Android devices while privacy settings were off. Note: The class action does not involve enterprise accounts such as CMU's workspace or supervised accounts for users under 13.

Visit https://www.googlewebappactivitylawsuit.com/ for more information.

Email Verification

Computing Services occasionally sends targeted email communications that share service changes affecting a specific group of individuals. Current communications are listed below for verification purposes.

Date	Subject	Audience
6/12/25	Upcoming Change to Adobe License Syncing – No Action Required	Targeted group of Adobe customers
4/21/25	Reminder: Cisco Jabber Is Retiring—Transition to the Cisco Webex App	Jabber customers
4/15/25	ChatGPT Edu Now Available through the Software Catalog	Faculty and staff with ChatGPT Teams accounts using their Andrew email address
4/10/25	Final Reminder: Transition to the New Citrix Platform to Continue Service	Target group of Citrix customers
4/10/25	ChatGPT Edu Now Available Through the Software Catalog	Faculty and staff with ChatGPT Free accounts using their Andrew email address
4/9/25	ChatGPT Edu Now Available Through the Software Catalog	Faculty and staff with ChatGPT Plus accounts using their Andrew email address
4/7/25	Cisco Jabber Is Retiring—Transition to the Cisco Webex App	Jabber customers
4/3/25	Reminder: Transition to the New Citrix Platform to Continue Service	Target group of Citrix customers
4/3/25	Announcing the Google Workspace Research Storage Solution	Faculty
3/19/25	Action Required: Patch Your Shibboleth Service Provider Software	Web Login Service Provider Community
3/13/25	Action Required: Transition to the New Citrix Platform to Continue Service	Citrix customers
3/6/25	New Jabber Login Process, March 12	Jabber Customers
3/6/25	New Phone and Voicemail Manager Login Process, March 12	CMU Phone and Voicemail Manager Customers (Excluding Jabber Customers)
3/5/25	Final Reminder: Reconnect Your Email or Calendar App to Avoid Losing Access	Target list of CMU community members
3/4/25	Requesting Your Support to Test the New Citrix Platform	Citrix App Owners and Select Pilot Partners
2/26/25	New Cisco Finesse Login Experience, March 5	Cisco Finesse Customers
2/24/25	Action Required: Update Your Customers’ Citrix Desktop Client	Targeted group of Departmental IT Administrators
2/12/25	New Webex App Login Experience, Feb. 18	Webex App Customers
2/3/25	Disregard Duo Security Notification from Saturday (2/1)	Target List
1/16/25	Final Reminder: Required Server-Side Configuration Change for Web Login	Web Login SP Community
1/10/25	Spring into Success: Essential Tech Updates for Your Semester	Students
1/10/25	Spring into Success: Essential Tech Updates for Your Semester	Faculty
1/10/25	Spring into Success: Essential Tech Updates for Your Semester	Staff
1/8/25	Reminder: Required Server-Side Configuration Change for Web Login	Web Login SP Community
12/12/24	Final Reminder: Google is Retiring Jamboard, Review Your Files by December 31	Target list of CMU community members
12/12/24	Final Reminder: Google is Retiring Jamboard, Review Yoru Files by December 31	Target list of CMU community members
12/12/24	Required Server-Side Configuration Change for Web Login	Web Login SP Community
11/7/24	Reminder: Google is Retiring Jamboard, Review Your Files by December 31	Target list of CMU community members
11/7/24	Reinder: Google is Retiring Jamboard, Review Your Files by December 31	Target list of CMU community members
10/17/24	Reduce Your Google Storage by December 2024	Target list of staff
10/16/24	Reduce Your Google Storage by December 2024	Target list of faculty
10/15/24	Reduce Your Google Storage by December 2024	Target list of students
9/26/24	Reminder: Recconect Your Email or Calendar App to Avoid Losing Access	Target list of CMU community members
9/26/24	Reminder: Review Your Email and Calendar Apps	Target list of CMU community members
9/26/24	Reminder: Reconnect Your Google Account to Avoid Losing Access on Your iOS Device	Target list of CMU community members
9/19/24	Reduce Your Google Storage by December 2024	Target list of staff
9/17/24	Reduce Your Google Storage by December 2024	Target list of students
9/17/24	Google is Retiring Jamboard: Review Your Files by December 31	Target list of CMU community members
9/17/24	Google is Retiring Jamboard: Review Your Files by December 31	Target list of CMU community members
9/12/24	Reconnect Your Email or Calendar App to Avoid Losing Access	Target list of CMU community members
9/12/24	Review Your Email and Calendar Apps	Target list of CMU community members
9/12/24	Reconnect Google Account to Avoid Losing Access on Your iOS Device	Target list of CMU community members
8/23/24	Kickstart Your Semester with These Tech Updates	Target list of students
8/23/24	Kickstart Your Semester with These Tech Updates	Target list of faculty
8/23/24	Kickstart Your Fall with These Tech Updates	Target list of staff
8/13/24	Scheduled Citrix App Updates, August 14	Target list of Citrix app owners
8/8/24	Reduce Your Google Storage by December 2024	Target list
7/19/24	CrowdStrike Windows Crashing Issue	Faculty, staff, and students
7/15/24	Reminder: Your Google Appointment Slots are Going Away	Target list of CMU community members with Google Appointment Slots
7/15/24	Reminder: Your Google Appointment Slots are Going Away	Target list of CMU community members with Google Appointment Slots
6/24/24	Your Google Appointment Slots Are Going Away	Target list of CMU community members with Google Appointment Slots
6/24/24	Your Google Appointment Slots Are Going Away	Target list of CMU community members with Google Appointment Slots
4/18/24	Updated Timeline: Google Drive Files Shared With You are Scheduled for Deletion	Target list of cloud storage customers
4/11/24	Update: Google Drive Files Shared With You are Scheduled for Deletion	Target list of cloud storage customers
4/9/24	Files Shared With You Are Scheduled for Deletion	Target list of cloud storage customers
3/14/24	Reminder: Changes to Cloud Storage on Campus	Target list of cloud storage customers
3/13/25	Improved Ordering Process for Software to Launch March 20	Target list of those ordering software on behalf of someone
3/7/24	Changes to Cloud Storage on Campus	Target list of cloud storage customers
3/1/24	One or More Emails You Sent Didn’t Reach All Subscribers	Target list of MailMan customers
3/1/24	One or More Emails Sent To Your MailMan Lists Didn’t Reach All Subscribers	Target list of MailMan customers
2/26/24	Final Reminder: Scheduled Changes That Will Impact Your SharePoint Site	Target list of SharePoint customers
2/26/24	Temporary Service Outages	Pittsburgh faculty, staff, and students
2/23/24	Improvements to Preferred Name	Target list of students
2/21/24	Upcoming Changes to Cloud Storage	Departmental IT administrators
2/20/24	Scheduled Changes That Will Impact Your SharePoint Site	Target list of SharePoint customers
2/20/24	Scheduled Changes That Will Impact Your SharePoint Site	Target list of SharePoint customers
2/13/24	Scheduled Changes That Will Impact Your SharePoint Site	Target list of SharePoint customers
2/6/24	Scheduled Changes That Will Impact Your SharePoint Site	Target list of SharePoint customers
2/6/24	Scheduled Changes That Will Impact Your SharePoint Site	Target list of SharePoint customers
1/31/24	Changes to Box Sync that May Impact You	Target list of Box Sync customers
1/30/24	Scheduled Changes That Will Impact Your SharePoint Site	Target list of SharePoint customers
1/24/24	Reminder: Scheduled Changes That Will Impact Your SharePoint Site	Target list of SharePoint customers
1/22/24	Scheduled Changes That Will Impact Your SharePoint Site	Target list of SharePoint customers
1/22/24	Scheduled Changes That Will Impact Your Team’s SharePoint Site	Target list of SharePoint customers
1/12/24	New Year, New Tech Updates	Target list of students
1/12/24	New Year, New Tech Updates	Target list of faculty
1/12/24	New Year, New Tech Updates	Target list of staff
1/11/24	Scheduled Changes That Will Impact Your SharePoint Site	Target list of SharePoint customers
12/13/23	Improvements to Preferred Name	Target list of students
12/12/23	New AI Chat Tool for Faculty and Staff	Target list of faculty and staff
11/8/23	Changes to the Service Alert Board and Notifications	Target list of subscribers
10/24/23	New Security Requirements for Your Zoom Meetings	Target list of Zoom customers with upcoming standard meetings
10/24/23	New Security Requirements for Your Zoom Meetings	Target list of Zoom customers with upcoming meetings on their PMI
9/26/23	Cybersecurity Tool Installation	Faculty and staff
8/30/23	Take Advantage of CMU’s Technology Resources This Fall	Target list of students
8/30/23	Take Advantage of CMU’s Technology Resources This Fall	Target list of faculty
8/30/23	Take Advantage of CMU’s Technology Resources This Fall	Target list of staff
6/29/23	Update to the Latest Version of Zoom	Target list of customers with Zoom 5.15.0 or 5.15.1
6/14/23	Multiple Messages: Wired Network Changes Coming	Target list of building coordinators
6/13/23	Reminder: Your Mail Alias is Scheduled for Deactivation	Target list of customers with aliases
6/7/23	Reminder: Your Mail Alias is Scheduled for Deactivation	Target list of customers with aliases
5/31/23	Action Recommended: Your Mail Alias is Scheduled for Deactivation	Target list of customers with aliases
5/31/23	Azure Support Fee Added to Next Invoice	Target list Azure customers
5/23/23	Wired Network Changes Coming June 6	UTDC Building Coordinators
4/21/23	Multiple Messages: AFS DList, Mail Aliases, and Exchange Mailboxes	Those with AFS DList, Mail Aliases, and Exchange Mailboxes
4/14/23	Multiple Messages: AFS DList Deactivation	Target List of those with AFS DLists
4/13/23	ACTION REQUIRED: Your Exchange Account Is Moving to Google	Target List of those with Accounts Still on Exchange
4/12/23	Action Recommended: Your Mail Alias is Scheduled for Deletion	Target List of those with Mail Aliases
4/6/23	Multiple Messages: Your Wired Computer Registration is Moving	Target List of Those with wired network registrations
3/15/23	Important: Your Mail Forwarding Will Be Turned off Tomorrow, March 16, 2023	Target List of Those with Mail Forwarding Enabled in Email Tools
3/2/23	Action Recommended: Your Mail Forwarding Will Be Turned off on March 16, 2023	Target List of Those with Mail Forwarding Enabled in Email Tools
3/1/23	Multiple Messages: ServiceNow Homepage migration to new Dashboards \| Overview Sessions	Target list of ITIL (ServiceNow) users
2/28/23	Reminder: You Still Need to Install CrowdStrike	Target list of those who have not installed CrowdStrike
2/24/23	Reminder: Install CrowdSrike on Your Computer by March 1, 2023	Target list of those with SII Privileges
2/23/23	Multiple Messages: CrowdStrike	Target list of those with SII Privileges
2/21/23	Your Voicemail Will Integrate with Google Mail on 2/28/23	Target List of Staff and Faculty
2/21/23	Multiple Messages: CrowdStrike	Target list of those with SII Privileges
2/16/23	Multiple Messages: CrowdStrike	Target list of Functional VPN Early Adopters with SII Privileges
2/16/23	Reminder: Your Mail Forwarding Will Be Turned Off On February 23, 2023	Those with mail forwarding enabled in email tools
2/14/23	Multiple Messages: CrowdStrike	Targeted User Group with SII Privileges
2/9/23	Action Required: Please Update Your Mail Forwarding by February 23, 2023	Those with Mail Forwarding Enabled in Email Tools
2/1/23	Your Voicemail Will Integrate with Google Mail on 2/9/23	Target List of Staff and Faculty
1/31/23	Free Professional Closed Captioning Now Available	Target List of Staff and Faculty
1/26/23	Update Your Mobile Device to Retain Access to CMU Services	Target List of customers with older mobile operating systems
1/18/23	Start the Semester Strong with These Tech Updates	Target List of Students
1/18/23	Start the New Year Strong with These Tech Updates	Target List of Staff
1/18/23	Start the Semester Strong with These Tech Updates	Target List of Faculty
11/8/22	Final Reminder: Export Your Google Hangouts Data	Target List of Google Hangouts Users
10/25/22	Action Recommended: Export Your Google Hangouts Data	Target List of Google Hangouts Users
10/4/22	Your Exchange Distribution Group is Scheduled for Deletion	Target List of Those with Exchange Distribution Groups
9/28/22	Your Exchange Distribution List Has Been Moved to Google Groups	Target List of Those with Exchange Distribution Groups
9/27/22	Reminder: Upload Your Booster Documentation Today	Target List of Students, Staff, and Faculty
9/27/22	Multiple Messages: Exchange Distribution Groups	Target List of Those with Exchange Distribution Groups
9/21/22	Multiple Messages: Exchange Distribution Groups	Target List of Those with Exchange Distribution Groups
8/31/22	Adobe Creative Cloud in macOS Computer Labs	Target List of Students
8/30/22	Multiple Messages: COVID-19 Vaccine and Boosters	Target List of Students and Staff
8/26/22	Welcome Back! Computing Services is Here to Support You	Target List of Students
8/26/22	Welcome Back! Computing Services is Here to Support You	Target List of Faculty
8/26/22	Welcome Back! Computing Services is Here to Support You	Target List of Staff
8/16/22	Reminder: Upload Your Booster Documentation	Target List of Students
8/16/22	Action Required: Upload an Image of Your COVID-19 Vaccine Card	Target List of Students
8/8/22	Get the most out of your new Google Group!	Target List of Individuals Who Have Recently Migrated to Google Group
8/3/22	REMINDER: Upload Your Booster Documentation Today	Target List of Staff and Faculty Who Are 61+ Days Booster Past Due
8/2/22	Multiple Messages: Exchange Distribution Groups	Target List of Those with Exchange Distribution Groups
7/28/22	Your Google Group May Begin Receiving Email	Target existing Google Group users who requested not to receive email
7/27/22	New Cloud Budget Alerts starting in August 2022	Target list of Campus Cloud project owners or technical contacts
7/27/22	Multiple Messages: Exchange Distribution Groups	Target List of Those with Exchange Distribution Groups
7/18/22	2fa Required for VPN Effective 8/1/22	Target List of Those Using VPN
7/13/22	Multiple Messages: Accounts Scheduled for Deletion	Target List of Shared Mailbox, Room and Equipment Owners
6/23/22	Legacy Linux Timeshare Decommission	Target List of Timeshare Users
6/23/22	Upload Your Booster Documentation Today	Target list of campus affiliates
6/06/22	Multiple Messages: Self-Migration	Target list of individuals who need to progress their self-migration
6/02/22	Your Email Account Will be Moved to Google on July 18, 2022	Target List of Individuals who have not enrolled in a migration
4/13/22	Mailman Delivery Issues	Target list of Mailman list owners
4/12/22	Admin by Request has a new look!	Target list of DSP customers
4/11/22	COVID-19 Booster Compliance Change	Target lists of students, faculty, and staff
3/31/22	Upload Your Booster	Target lists of students, faculty, and staff
3/28/22	Change to Incoming Caller ID Display Effective March 29, 2022	Faculty and staff
3/4/22	Multiple Messages: Your Booster Documentation Deadline is Approaching	Target lists of students, faculty, and staff
3/4/22	You Are Required to Participate in Tartan Testing	Target lists of students, faculty, and staff
2/17/22	Your Booster Documentation is Past Due	Target list of students
2/17/22	Your Booster Documentation is Past Due	Target list of faculty
2/17/22	Your Booster Documentation is Past Due	Target list of staff
2/9/22	REMINDER: Upload image of your COVID-19 booster vaccination documentation	Target list of faculty
2/9/22	REMINDER: Upload image of your COVID-19 booster vaccination documentation	Target list of staff
2/9/22	REMINDER: Upload image of your COVID-19 booster vaccination documentation	Target list of students
2/2/22	ACTION REQUIRED: Update your email address in Trello, Jira, Confluence, or Bitbucket	Target list of those logging in with an @cmu.edu email address
2/2/22	Changes to your Atlassian account (including Trello, Jira, Confluence, or Bitbucket)	Target list of those logging in with an @andrew.cmu.edu email address
2/2/22	Upload image of your COVID-19 booster vaccination documentation	Target list of faculty
2/2/22	Upload image of your COVID-19 booster vaccination documentation	Target list of staff
2/2/22	Upload image of your COVID-19 booster vaccination documentation	Target list of students
1/14/22	Tech Support for Learning Wherever You Are	Students
1/14/22	Tech Support for Teaching Wherever You Are	Faculty
1/14/22	Tech Support for Your Work Wherever You Are	Staff
1/4/22	Some of Your Emails Were Not Sent on 1/3/21	Target List of Individuals with Email Messages That Did Not Send on 1/3/21
1/3/22	Email Not Received 1/3	Target List of those with bounced messages
12/17/21	TAKE ACTION: Campus Cloud Plus Host Vulnerable	Campus Cloud Plus Customers
11/18/21	Update to the latest Zoom version	Target list of those with an outdated version
11/16/21	Emails Not Received 11/16	Target List of those with bounced messages
10/14/21	Adobe Acrobat Pro DC License Update	Target list of customers with an Adobe license
10/07/21	Reminder Take Action: DUO to Update Mobile App	Target list of students, sponsored accounts and alumni
10/07/21	Reminder Take Action: DUO to Update Mobile App	Target list of faculty/staff
10/05/21	Update to the latest Zoom version	Target list of customers with an outdated version
10/04/21	Adobe License Update on Wednesday 10/6: Action May Be Required	Target list of customers with an Adobe license
10/01/21	Vaccine Compliance Violation	Target list of faculty
10/01/21	Vaccine Compliance Violation	Target list of staff
09/30/21	Take Action: Update to DUO Mobile App	Target list of students
09/30/21	Take Action: Update to DUO Mobile App	Target list of faculty/staff
09/29/21	Vaccine Compliance Violation	Target list of faculty
09/29/21	Transition Backup and Sync to Drive for Desktop	Target list of those using the tool
09/28/21	Tartan Testing Non-Compliance	Target list of students
09/28/21	Vaccine Non-Compliance: Action Required	Target list of staff
09/23/21	Weekly COVID-19 mitigation reminder	Target list of students, faculty, and staff
09/22/21	Vaccine Compliance Violation	Target list of faculty
09/21/21	Vaccine Non-Compliance: Action Required	Target list of staff
09/16/21	Weekly COVID-19 mitigation reminder	Target list of students, faculty, and staff
09/16/21	Vaccine Compliance Violation	Target list of faculty
09/15/21	Suspension Notice, Vaccine Non-Compliance	Target list of students
09/14/21	Vaccine Non-Compliance: Action Required	Target list of staff
09/09/21	Weekly COVID-19 mitigation reminder	Target list of students, faculty, and staff
09/09/21	Vaccine Compliance Violation	Target list of faculty
09/08/21	Status of Wireless Network Issues on Pittsburgh Campus	Faculty, staff and students
09/07/21	Pending Suspension Due to Vaccine Non-Compliance	Target list of students
09/07/21	Vaccine Non-Compliance: Action Required	Target list of staff
09/02/21	Weekly COVID-19 mitigation reminder	Target list of students, faculty, and staff
09/01/21	Vaccine Non-Compliance: Action Required	Target list of students
08/27/21	Welcome Back! Computing Services is Here to Help with Tech Tips and Support for the Fall Semester	Students
08/27/21	Computing Services Support for your Fall 2021 Semester	Faculty
08/27/21	Computing Services Support for the Fall	Staff
08/26/21	SECOND NOTICE: Upload image of your COVID-19 vaccination documentation	Target list of faculty and staff
08/26/21	THIRD NOTICE: Upload image of your COVID-19 vaccination documentation	Target list of students
08/26/21	Weekly COVID-19 mitigation reminder	Target list of students, faculty, and staff
08/18/21	SECOND NOTICE: Upload image of your COVID-19 vaccination documentation	Target list of students
08/16/21	Transition Backup and Sync to Drive for Desktop	Target List of those using the tool
08/12/21	ACTION REQUIRED: Upload image of your COVID-19 vaccination documentation	Target list of faculty and staff
08/12/21	ACTION REQUIRED: Upload image of your COVID-19 vaccination documentation	Target list of students
08/04/21	Google Features You Might Not Know About	Target List of Individuals in Qatar
08/04/21	Google Features You Might Not Know About	Target List of Individuals Who Migrated to Google Mail and Calendar
08/02/21	Welcome to Google Mail and Calendar!	Target List of Individuals in Qatar
08/02/21	Welcome to Google Mail and Calendar!	Target List of Individuals Moving to Google Mail and Calendar
06/24/21-08/01/21	Multiple Messages Related to the Google Migration	Target List of Individuals Moving to Google Mail and Calendar
7/28/21	Reminders for Returning to Campus - Including Vaccine Database Deadline	CMU Campus Community
07/09/21-08/01/21	Multiple Messages Related to the Google Migration	Target List of Individuals in Qatar
07/20/21	Launching Vaccine Database for Faculty and Staff (Return to Campus this Fall)	Faculty and staff
07/16/21	Action Recommended: Customers Using Outlook Notes	Target Individuals using Outlook Notes
07/16/21	Google Backup and Sync Retiring in October	Target List of Individuals Using Google Backup and Sync
07/15/21	Voicemail Integration with Email Survey	Target List of Individuals in Computing Services
07/09/21	Update: Shared Mailbox Pre-Migration Checklist Now Available	Target List of Individuals
07/07/21	Your Google Email and Calendar Migration Timeline	Target List of Individuals in Qatar
07/07/21	You now have access to Google Search Console	Target List of Individuals Using Google Analytics
06/24/21	Immediate Action Required: Shibboleth Service Provider Vulnerability Discovered	Target List of Individuals Managing Shibboleth-Enabled Services
06/21/21	Reminder: Action Required: Changes to your Cisco Jabber Login Beginning June 22	Target List of Individuals Using Cisco Jabber
06/16/21	Action Required: Changes to your Cisco Jabber Login Beginning June 22	Target List of Individuals Using Cisco Jabber
06/09/21	Reminder: Action Required: Changes to Your Qualtrics CoreXM Survey Platform Login	Target List of Individuals Using Qualtrics
06/2/21	Action Required: Changes to Your Qualtrics CoreXM Survey Platform Login	Target List of Individuals Using Qualtrics
05/27/21	Action Required: Your Andrew Account Password Is About to Be Changed	Target List of Account Holders Who Have Not Changed Their Passwords
05/27/21	Action Required: COVID-19 Vaccine Data Collection	CMU Campus Community
05/24/21	Reminder: Action Required: Changes to your Qualtrics CoreXM Survey Login	Target List of Individuals Using Qualtrics
05/24/21	Reminder: Action required: Update your Secret address to continue viewing your Google Calendar in other applications	Target List of Individuals Using Google Calendar Secret Address Feature
05/21/21	Action required: Update your Secret address to continue viewing your Google Calendar in other applications	Target List of Individuals Using Google Calendar Secret Address Feature
05/20/21	Reminder: It’s Time to Update the Password for your Service Account	Target List of Service Account Holders
05/19/21	Action Required: Changes to Your Qualtrics CoreXM Survey Platform Login	Target List of Individuals Using Qualtrics CoreXM Survey Platform
05/17/21	Reminder: Changes to your Azure Dev Tools for Teaching account	Target List of Individuals Using Azure Dev Tools for Teaching
05/12/21	Your Pending CMU Service Account(s) Deactivation	Target List of Service Account Holders
05/11/21	Changes to your Azure Dev Tools for Teaching Account	Target List of Individuals Using Azure Dev Tools for Teaching
05/06/21	Reminder: It’s Time to Update the Password for your Service Account	Multiple Messages: Target List of Service Account Holders
04/30/21	Reminder: It’s Time to Update Your Andrew Password	Multiple Messages: Target List of DSP Customers
04/29/21	Reminder: It’s Time to Update Your Andrew Password	Target List of Sponsored Account Holders
04/27/21	Reminder: It’s Time to Update the Password for your Service Account	Multiple Messages: Target List of Service Account Holders
04/22/21	Reminder: It’s Time to Update Your Andrew Password	Target List of Emeritus
04/21/21	Reminder: It’s Time to Update Your Andrew Password	Target List of Executive IT Customers
04/20/21	Reminder: It’s Time to Update Your Andrew Password	Target List of Graduate Students
04/20/21	Action required: Download the latest version of Google Drive for desktop before May 18	Target List of those using Google Drive for desktop
04/20/21	Reminder: Cisco Jabber Auto Update on April 21	Target List of those using Cisco Jabber
04/19/21	Action Required: It’s Time to Update Your Andrew Password	Target List of Sponsored, Board of Trustees, and President’s Advisory Board account holders
04/16/21	Action Required: It’s Time to Update Passwords for Service Accounts	Target List of Service Account Holders
04/15/21	Action Required: It’s Time to Update Your Andrew Password	Target List of Emeritus
04/15/21	Action Required: It’s Time to Update Your Andrew Password	Multiple Messages: Target Lists of DSP and Exec IT Customers
04/13/21	Computing Services is Your New Support Contact!	All Qualtrics CoreXM Survey Platform customers
04/09/21	Action Required: It’s Time to Update Passwords for Service Accounts	Multiple Messages: Target Lists of Service Account Holders
04/08/21	Reminder: It’s Time to Update Your Andrew Password	Target List of Undergraduate and Non-Degree Students
04/07/21	Reminder: It’s Time to Update Your Andrew Password	Target List of Faculty and Staff – Non-DSP and Non-Exec IT
04/06/21	Action Required: Update Cisco Jabber before April 21	Target list of those using Cisco Jabber
03/31/21	Action Required: It’s Time to Update Your Andrew Password	Target List of Graduate Students
03/30/21	Reminder: VPN Required to Transfer Files in Andrew Web Publishing System (AWPS)	Target List of Individuals Using Andrew Web Publishing System (AWPS)
03/25/21	Action Required: It’s Time to Update Your Andrew Password	Target List of Undergraduate and Non-Degree Students
03/23/21	Connect to VPN Weekly for Critical Computer Updates	All DSP Customers
03/18/21	Action Required: It’s Time to Update Your Password(s)	Target list of Faculty and Staff – Non-DSP and Non-Exec IT
03/16/21	VPN Required to Transfer Files in Andrew Web Publishing System (AWPS)	Target List of Individuals Using Andrew Web Publishing System
03/15/21	Action Required: It’s Time to Update Your Passwords	Target List of Individual Privileged account holders
03/09/21	Action Required: It’s Time to Update Your Password(s)	Target list of Individual Privileged account holders
02/26/21	Action Requested: Your Feedback Matters!	Target List of Computing Services staff members
02/25/21	Immediate Action Required: Enroll in Two-Factor Authentication by 2/28/21	Target List of Students who have not registered for DUO
02/16/21	Immediate Action Required: Enroll in Two-Factor Authentication by 2/28/21	Target List of Students who have not registered for DUO
02/15/21	Please Update Your Andrew Password [Multiple Messages]	Target Lists of Computing Services staff
02/15/21	Follow up Regarding the Exchange Email Issue on Sunday, February 14, 2021	Target list of Exchange accounts affected by a server issue
02/15/21	Action required: Emails you did not receive on Sunday, February 14, 2021	Target list of Exchange accounts affected by a server issue
02/15/21	Exchange Email Issue on Sunday, February 14, 2021	Target list of Exchange accounts affected by a server issue
02/11/21	RESOLVED: Problem Signing into Zoom Desktop App	Target list of Zoom account holders affected by an issue with the Zoom desktop client
02/4/21	Problem Signing into Zoom Desktop App	Target list of Zoom account holders affected by an issue with the Zoom desktop client
01/26/21	Computing Services Support for Your Continued Hybrid Learning Experience	Students
01/19/21	FINAL NOTICE: CMU (Legacy) Wireless Network Decommission - 3/1/21	Target message to those with devices registered on CMU (Legacy)
01/19/21	Computing Services Support for Your Continued Hybrid Teaching Experience	Faculty
01/19/21	Computing Services Support for Your Continued Remote Work Experience	Staff
12/8/20	Required - An Additional Layer of Protection for Your Andrew Account	Target message to students who have not enrolled in two-factor
11/17/20	Upcoming Change to Your Adobe Account	Target list of Adobe account holders
11/17/20	Required - An Additional Layer of Protection for Your Andrew Account	Target message to students who have not enrolled in two-factor authentication with DUO
11/12/20	Upcoming Change to Your Adobe Account	Target list of Adobe account holders
11/12/20	Urchin Analytics to be Deactivated and Replaced with Google Analytics	Target list of Urchin Analytics account holders
11/4/20	Urchin Analytics to be Deactivated and Replaced with Google Analytics	Target list of Urchin Analytics account holders
10/6/20	Staff Laptop Returns	Target list of staff members
10/5/20	Log Into Zoom Using SSO Option	Target list of individuals using Zoom
9/15/20	Zoom Access for an Account you Sponsor	Target list of account sponsors
9/15/20	Zoom Access with your Sponsored Account	Target list of sponsored accounts
9/9/20	Changes to Your Zoom Account	Target list of Alumni
9/9/20	Changes to Your Zoom Account	Target list of department accounts
09/08/20	Update Your Cisco Jabber Application	Customers using Cisco Jabber application
08/24/20	Tech Solutions to Support Your New Learning Experience	Students
08/24/20	Tech Solutions to Support Your New Teaching Experience	Faculty
08/24/20	Tech Solutions to Support Your New Work Experience	Staff
07/27/20	CMU Research Computing Roadmap – Faculty Assessment Survey	All Faculty
07/14/20	Google Meet Requires Google Account LogIn	All CMU Google Accounts Holders Who've Used Google Meet
06/09/20	Zoom Security Changes and Recommendations	All Zoom Account Holders
06/09/20	Publicly Sharing Zoom Meeting Links	CMS Announce, Campus Communicators
06/05/20	Update Your Cisco Jabber Application	Customers using Cisco Jabber application
05/28/20	Reminder: Upgrade your Zoom App by 05/30	Targeted list of Zoom account holders using an outdated version of Zoom
05/27/20	Trusted Root Certificate Update 5/28	Owners machines that use secure connections to the campus mail servers.
05/26/20	Upgrade your Zoom App by 05/30	Targeted List of Zoom account holders using an outdated version of Zoom
05/20/20	Update to Your Zoom Account	Targeted List of free Zoom account holders
04/27/20	Virtual Faxing Solution	Those who expressed interest in the service
02/26/20	Confirm Your Adobe Account Migration	Current Account Holders Using Andrew Email As Adobe ID
02/24/20	An Upcoming Change to Your Adobe Account	Current Account Holders Using Andrew Email As Adobe ID
02/05/2020	New Feature for Managing and Updating Your Sponsored Accounts	Current Sponsored Account Owners
01/29/2020	CMU (Legacy) Wireless Network Device Purge	CMU Legacy network customers
1/13/20-5/11/20	Help Center Sunday Support Survey	Sunday Help Center Customers
01/13/20	New Classroom Collaboration Tools and Hacked Escape Room Kick Off 2020	Students
01/13/20	Classrooms Get Brand-New Collaboration Tech for Spring Semester	Faculty
01/13/20	What’s NEW for YOU from Computing Services!	Staff
12/18/19	DUO Mobile App Upgrade	DUO iOS 10 and Android 6 Customers
12/16/19	Schedule Your Windows 7 Device Replacement by 1/15/20	Desktop Support Program (DSP)
11/13/19	Cisco Jabber Vulnerability Identified	Cisco Jabber Customers
10/16/19	DUO Mobile App Upgrade	DUO iOS 10 and Android 6 Customers
10/9/19	National Cyber Security Awareness Month (NCSAM)	Faculty, Staff and Students on the Pittsburgh Campus
9/16/19-12/16/19	Help Center Sunday Support Survey	Sunday Help Center Customers
9/9/19	AWPS Collection Cleanup	Collection Owners and Administrators
8/23/19	Free Student Fair and Computing Services News	Students
8/23/19	What’s NEW in Computing	Faculty
8/23/19	What’s NEW in Computing	Staff

VERIFY DIRECT INFORMATION SECURITY OFFICE (ISO) MAIL

Andrew Account Suspension and Expiration Emails

Emails regarding the suspension and expiration of Andrew accounts are sent throughout the year. Individual copies of the messages will not be posted on this page, but samples can be viewed below. Note: Some individuals may receive messages with variations depending on their group, department, or location.

View Samples of the Messages You May Receive