2. Connect to the Internet
Use CMU-SECURE for your wireless connection on campus.
Use CMU-DEVICE to connect your smart devices, including gaming systems, smart speakers like Alexa or Google Home, and smart TVs.
We recommend the following internet configuration for the best class experience:
- A broadband connection of ideally 10 megabit per second (Mbps); minimum 1.0 Mbps.
- If broadband is not available in your area, a cellular data connection of at least 4G capability (5-50mbps) or 5G (50-2000mbps).
Is your internet slow?
Try these tips to improve your internet speed:
- Don't stream movies/tv while working.
- Reposition your Wi-Fi signal if it's weak.
- Avoid using virtual backgrounds and disable HD video streaming in Zoom.
- Temporarily turn off file syncing for Box and Google Drive.
- Schedule OS and software updates when you're not using your computer.
- Restart your router/modem.
- To avoid using extra bandwidth, turn off your phone's Wi-Fi when connecting via your computer.
If none of these things work, consider using a mobile hotspot or upgrading your internet speed.
VPN for Restricted Resources
3. Prepare to Use Zoom for Class
Remote learning takes place over Zoom and important course information is shared in Canvas. Don’t wait until right before your first class to get up to speed.
Remember to turn on Canvas notifications to ensure you don't miss communications about your courses.
Collaborate with your Class
Want to send direct messages to a person or a small group? Try Google Chat. You can communicate with people throughout CMU using a browser or the mobile app.
You can also use Virtual Andrew to access some software that isn't available for download, like arcGIS or Visual Studio. It's like logging into a Windows computer lab on campus!
Use On-Campus Resources
We're Here for You
View the status of services you use daily, like wireless, email and file storage.
Have a tech question? Search our website for help. You'll find how-to and quick start guides for the services we support.
Still have questions? Call or email our Help Center.
Want to learn a new software program or skill? LinkedIn Learning provides thousands of training videos and tutorials on topics ranging from programming languages to strategic thinking and more.