Carnegie Mellon University

Student Tech Quick Start

Make sure your computing resources are in place for the start of class. Follow our guidelines below to get started.

Essentials Checklist

Before class begins, review:


The Right Computer

To make sure your computer is powerful enough to support learning at CMU, we recommend a Mac or PC that meets the specifications listed below. Always check with your school or instructors, however, as some may have specific requirements.

If you require a new computer or accessories, the CMU Tech Store is available to assist with your purchase for delivery or pick up.

Recommended OS macOS 11 Big Sur
Processor* Any Intel or Apple Silicon (M1, M1 Pro, etc.)
RAM 8 GB
Hard Drive 512 GB SSD

*Note: Mac computers with an Apple Silicon (M1) processor are unable to run Windows software through Boot Camp or VMware Fusion. If you have an M1 Mac, you can still access supported applications through Virtual Andrew.

Processor Core i5 2.4 GHz
RAM 16 GB
Hard Drive 512 GB SSD

A Secure Device

Once your device is ready for learning, be sure to update your operating system, apps, and antivirus software.  It's important to secure your device before connecting to shared CMU resources.


Connect to Campus Internet

Our campus wireless networks provide all the bandwidth you need. 

  • Use CMU-SECURE for your wireless connection on campus.
  • Use CMU-DEVICE to connect your smart devices, including gaming systems, smart speakers like Alexa or Google Home, and Smart TVs. 

Find outdoor Wi-Fi coverage using our mapIf you experience Wi-Fi issues indoors, contact our Help Center.

How to Connect to Wireless


Access to Email

Your email address is YourAndrewUserID@andrew.cmu.edu

Check your CMU Google Mail regularly for official university messages and updates from your instructors. You can read your email using your preferred browser or the Gmail app.

Email basics

Find On-Campus Tech

printerPrinters, Copiers, and Scanners

Install campus printers on your computer or mobile device to print on campus. Copiers and scanners are available at select locationsFind the one closest to you using our map.

How to Print to Campus Printers

computerlab1.svgComputer Labs

Windows, Mac, and Linux computer labs are available across campus and offer extensive software selections. All computer labs are available for drop-in use 24/7 without an appointment unless reserved for a class. Find the lab closest to you using our map.

Computer Labs

Web Stations

For on-the-go access to email, a printer, or a web browser, use one of the many convenient Web Stations on campus. Find the station closest to you with our map.

Web Stations

Collaboration Tools

Share Files

Use CMU's Google Drive or Box to share, store and collaborate on files. Visit our File Storage Comparison page to determine which option is best for you.

File Storage Comparison

Chat with your Group

Want to send direct messages to a person or a small group? Try Google Chat. You can communicate with people throughout CMU using a browser or the Google Chat mobile app. 

Google Chat

Meet up Virtually

Collaborate virtually using CMU Zoom or Google Meet. Visit our Web Conferencing Comparison page to determine which option is best for you.

Web Conferencing Comparison

Software Options

Download Software

Many software programs like Microsoft Officethink-cell and Autodesk are available for free with your Andrew accountVisit our Software Catalog for the full list of programs you can download. 

Software Catalog

Virtual Andrew

Need a Windows computer but don't have one? You can log into a PC virtually with Virtual Andrew. Virtual Andrew provides remote access to a number of software titles from your Windows, Mac, Linux, iOS or Android devices. This is a great option when software is not available for download or cannot be run on your personal computer due to hardware limitations. 

Virtual Andrew

Timeshare Linux

Need remote, command-line access to a Linux system? Most of the software that requires a Linux environment is available in Timeshare Linux, including MATLAB, SAS and Minitab.

TIMESHARE LINUX

 

We're Here for You!

homecomputer300x-300.svgShare with Parents

Does your parent need access to your grades or billing? Don't give them your Andrew log in details! Instead, grant them access to your account via My Plaid Student by logging in to Student Information Online (SIO).

ENABLE ACCESS TO MY PLAID STUDENT

News and More

Stay up to date on tech upgrades and tips with our feature news. Follow the hashtag #TechLifeCMU on YouTube and Instagram for our latest posts.

Our Service Status page shows you the status of services you use daily, like wireless, email, printing, and more. If you're experiencing an issue, check the page for details.

Self-Service Help

Have a tech question? Ask our Chatbot, Scotty, or search the Computing Services website. We have how-to guides for all of your favorite resources.

Want to learn a new software program or skill? LinkedIn Learning provides thousands of short training videos and tutorials on topics ranging from programming languages to strategic thinking and more.

Still have questions? Contact our Help Center at it-help@cmu.edu or 412-268-4357 (HELP), Monday-Friday, 8:30 a.m. - 6:00 p.m.