Carnegie Mellon University

How to Use Google Mail

Your CMU Google Mail account and Shared Google Mailboxes come with access to:

  • Email
  • Calendar
  • Contacts
  • Notes and Tasks 

Important! If you are learning or working remotely from a country with a firewall, including, but not limited to China, you may need to access your Google Mail or other services through Virtual Andrew. Visit Virtual Andrew for more information.


Log In to Google Mail

  1. Visit email.cmu.edu to log in to your CMU Gmail Account.
  2. Log in with your Andrew userID and password.
  3. Open Duo when prompted and tap Approve.

Email Basics

Shared Mailboxes

Moving to Google from Exchange

Are you moving from Exchange to Google Mail and Calendar? Check out these resources to get up to speed.

Make Google Mail Look Like Outlook

Complete the following steps to make using Google in a browser similar to your Outlook experience:

  1. Click Settings (top right).
  2. To group or ungroup emails with the same topic, scroll down to Email Threading and click the Conversation view checkbox to turn this on or off.
  3. To enable the reading pane, select your split pane mode: No split, Right of inbox, Below inbox
  4. To view your calendar from within your inbox, click the Calendar icon right.

LEARN MORE

Create a Signature

  1. Click Settings (top right) and then click See all settings.
  2. On General tab under the Signature section, click Create new.
  3. Enter a name for your signature, then click Create.
  4. Enter the text for your signature in the text box at the right, using the format bar to add text colors, links, and images as desired.
  5. Click Save Changes.

 

Resources

Frequently Asked Questions

New to Google Mail or just interested in new features? Review our answers to common questions.

Yes, you can search for email addresses using the CMU directory or through the Global Address Book in your email client. 

Google has some strict limits sending email. When emailing a large number of people or performing mail merges, we recommend Massmail.

GOOGLE SUPPORT 

View a Shared Mailbox

  1. Log in to your CMU Google Mail account.
  2. Click the profile icon with your initial or picture (upper right).
  3. Select your shared mailbox from the list that displays.

Manage a Shared Mailbox

Owners can add/remove members following the steps below:

  1. Go to emailtools.cmu.edu.
  2. Log in with your Andrew userID and password.
  3. Click Shared Mailboxes.
  4. Select the shared mailbox you want to manage.
  5. Add or remove the Andrew userID in the correct field.
  6. Changes may take up to 4 hours.

Note: Adding someone to owner allows access to add/remove individuals from the mailbox. Delegate allows the individual to view, send, delete and move messages in the mailbox.

  1. Log in to your CMU Google Mail account.
  2. Click Settings (upper right) and then click See all settings.
  3. Click Accounts and Import
  4. Under the Send mail as section, click Add another email address.
  5. Enter the address of your CMU Alias, then click Next Step.
  6. If prompted, click Send Verification.
  7. You will receive an email with a link in your Andrew email inbox. Click the link to verify.
  8. Click Confirm. If desired, change your settings to always respond from the account the message was sent to.
  1. Start a new mail message or edit an existing one.
  2. Click the From drop-down and select your CMU alias.
  3. Finish drafting the message, then click Send.
  1. Log in to your CMU Google Mail account.
  2. Click Settings (upper right) and then click See all settings.
  3. Click Accounts and Import
  4. Click the make default link that appears to the right of the account you would like to send from.
  5. Close your browser to save.
  1. Log in to your CMU Google Mail account.
  2. Click Settings (upper right) and then click See all settings.
  3. Click Accounts and Import
  4. In the Send mail as section click Reply from the same address the message was sent to.
  5. Close your browser to save.
Your Andrew email account will expire 90 days after graduation. Export your Google Mail after graduation to avoid an interruption in work.

Your CMU Google Mail account is to be used for University work only and should be considered separate from your personal Google account(s). Never use your personal Google Mail account to conduct University business.