Carnegie Mellon University

How to Use Google Mail

The documentation below will get you started with Google Mail at CMU. See Google's Get Started document for help with additional topics. 

See Google's documentation to export your calendar data and Google Mail contacts.
Refer to the FAQ for additional questions about using Google Mail at CMU.

Use the the appropriate steps below to set up an automatic reply while you are away.

Follow the steps below to send from your alias (CMUname)

  1. Log in at
  2. Click the gear icon (top right).
  3. Select Settings.
  4. Click Accounts and Import.
  5. Click Add another email address
  6. Enter your name and your alias.
  7. Uncheck Treat as an alias.
  8. Click Next Step.
  9. Click Send Verification.
  10. Open the Google verification message and enter the confirmation code into the window.

To always send from your alias, click make default (gear icon > Settings > Accounts and Import). 

IMPORTANT: Reading your Google Mail through a web browser is recommended. The university address book is not available through desktop email applications; and in most cases a separate G Suite @ CMU password is required.

Step 1: Create a G Suite Password

Note: If you are using Apple's Mail app, a separate G Suite password is not needed. Continue with the Apple Mail steps

  1. Log into with your Andrew userID and password.

  2. Follow the on-screen instructions to Set a G Suite Password.

Step 2: Enable IMAP

Before configuring your email client, enable IMAP following the instructions below:

  1. Sign into G Suite @ CMU web app.
  2. Click the gear icon (top right).
  3. Select Settings.
  4. Click Forwarding and POP/IMAP.
  5. Select Enable IMAP.
  6. Click Save Changes.

For more information/help see the Get started with IMAP and POP3 Google document.

Step 3: Allow Less Secure Apps

Note: Some email applications like Outlook and Thunderbird do not meet Google's security standards. As a result, Google blocks these apps. To use one of these applications to read Google Mail, follow the steps below to allow this "less secure app." Continue to step 4 if using Apple Mail 8.1 or higher. 

  1. Go to Google's Less Secure Apps page.
  2. Select Turn On

Step 4: Configure Your Client


Use the the appropriate steps below. Enter your full Andrew email address ( when prompted for an email to sign in. When the Web Login screen displays, enter your Andrew userID and password

Third-Party Email App

If you are using an app other than Gmail, Inbox or native phone email:

  1. Log into with your Andrew userID and password.
  2. Follow the on-screen instructions to Set a G Suite Password.
  3. Enter the IMAP settings below.
    • Server:
    • Email:
    • Password: Your G Suite @ CMU password

For detailed steps see Read Gmail Messages Using IMAP

A shared mailbox is an email box that multiple people can access for sending and receiving messages. Shared mailboxes also provide a common calendar. This is different than sharing your personal calendar with someone. 

Access your G Suite Shared Calendar

  1. Log into your G Suite @ CMU account.
  2. Open your calendar.
  3. Click Other calendars (left). Your shared calendar will be listed here.
  4. Select (check) the shared calendar to see entries.

See Google's Get Started with Calendar document for additional steps.

Access your G Suite Shared Mailbox 

Note: A shared mailbox is only available from the web interface - not mobile apps or IMAP.  

  1. Log into your G Suite @ CMU account.
  2. Open your mail.
  3. Click the circle icon with your initial (upper right).
  4. Your shared mailbox will be listed here.

Manage a Shared Mailbox/Calendar

Owners can add/remove members following the steps below:

  1. Go to email tools.
  2. Log in with your Andrew userID and password.
  3. Click Shared Mailboxes.
  4. Select the shared mailbox that you want to manage.
  5. Do one of the following:
    • To add a member, enter the individual’s Andrew userID in the mailbox owner or the delegates section and click Add.
    • To remove a member, select the individual’s Andrew userID from the Owner List or the Delegate List and click Remove.

Members are added/removed immediately.