Walk-In, Email, or Phone

Monday - Friday

Email and Phone Support
Monday - Friday
8:30 a.m. - 6:00 p.m.
it-help@cmu.edu
412-268-4357 (HELP)

Walk-In Support in Cyert Hall 119
Monday, Wednesday, and Friday
9 a.m. - 1 p.m.
Tuesday and Thursday
1 - 5 p.m.

Listen to the phone options for after-hour support for security and network emergencies. For Compromised Computer concerns, visit the ISO Report Concerns page.

Self-Service

Anytime

• Search our website for how-to documentation 
• Ask Scotty, our chatbot (click the text bubble icon)
• View your help tickets
• Log into services
• Check service status

Class & Event Support

Monday-Friday

Audio visual and recording support for in-progress events and registrar classes.

mediatech@cmu.edu
412-268-8855

Class Support
Monday - Friday | 8:00 a.m. - 10:00 p.m.

Event Support
Monday - Thursday | 8:00 a.m. - 9:00 p.m.
Friday | 8:00 a.m. - 5:00 p.m.
*After 5:00 p.m. on Friday is subject to availability.