Help and Support
The Computing Services Help Center offers email and phone support to all Carnegie Mellon University students, faculty and staff.
Email or Phone
it-help@cmu.edu
412-268-4357 (HELP)
Monday - Friday
7:00 am - 7:00 pm
For after-hour support for security and network emergencies, listen to the phone menu options. For Compromised Computer concerns, visit the ISO Report Concerns page.
Self-Service
Self-Service (log in required)
- create a help ticket
- order or request services
- view your tickets
- view service status and maintenance
Class & Event Support
Audio visual and recording support for in-progress events and registrar classes.
mediatech@cmu.edu
412-268-8855
Class Support
Monday - Friday
8:00 am - 10:00 pm
Event Support
Monday - Thursday
8:00 am - 10:00 pm
Friday
8:00 am - 5:00 pm
Weekends by appointment.
Submit requests for support 24-hours in advance to ensure staff availability.
