Carnegie Mellon University

Help and Support

The Computing Services Help Center offers in-person, email, and phone support to all Carnegie Mellon University students, faculty and staff.

Verify Direct Email

Email or Phone

it-help@cmu.edu
412-268-4357 (HELP)
Monday - Friday
7:00 am - 7:00 pm

Listen to the phone options for after-hour support of security and network emergencies. Visit the ISO Report Concerns page for Compromised Computer concerns.

Self-Service

Self-Service (log in required)

Class & Event Support

Audio visual and recording support for in-progress events and registrar classes.

mediatech@cmu.edu
412-268-8855
Monday - Thursday
8:00 am - 10:00 pm

Friday
8:00 am - 5:00 pm

Weekends by appointment.

Submit requests for support 24-hours in advance to ensure staff availability.