Support
The Computing Services Help Center offers email, phone, and walk-in support to all Carnegie Mellon University students, faculty, and staff.
Computing Support
Monday - Friday
Email and Phone Support
Monday - Friday
8:30 a.m. - 6:00 p.m.
it-help@cmu.edu
412-268-4357 (HELP)
Walk-In Support in Cyert Hall 119
Monday - Friday
9:00 a.m. - 4:30 p.m.
Listen to the phone options for after-hour support for security and network emergencies. For Compromised Computer concerns, visit the ISO Report Concerns page.
Self-Service
Anytime
- Search our website for how-to documentation
- Ask Scotty, our chatbot (click the text bubble icon)
- View your help tickets
- Log into services
- Check service status
- Verify direct email
Class & Event Support
Monday - Friday
Audio visual and recording support for in-progress events and registrar classes.
mediatech@cmu.edu
412-268-8855
Class Support
Monday - Friday | 8:00 a.m. - 10:00 p.m.
Event Support
Monday - Thursday | 8:00 a.m. - 9:00 p.m.
Friday | 8:00 a.m. - 5:00 p.m.
*After 5:00 p.m. on Friday is subject to availability.
Communities
AI Daily
A platform designed to advance AI literacy and empower the campus community with knowledge, tools, and resources to harness the power of generative AI in everyday life.
Change Management Center of Excellence
Course and community to help CMU employees understand change management principles and how to apply them in practice.
Data Analytics Community of Practice
Information and resources to foster collaboration in data and analytics. You’ll find links to news and educational opportunities.
Digital Accessibility Office
Processes and support resources to guide practices and solutions that align with digital accessibility policy and strategy.
Google Product Education (PEP)
A platform for the CMU community to share best practices and the latest features of Google products, connecting Google enthusiasts on campus.
Project Management Center of Excellence
A centralized resource focused on educating and supporting project management principles for the greater CMU community.
Tableau User Group
A cross-functional group of Tableau creators, analytics practitioners, and data enthusiasts.
University Innovation & Technology Collaborative
A place to explore challenging topics related to the information technology ecosystem with colleagues, peers, and subject matter experts.