Help and Support
The Computing Services Help Center offers email and phone support to all Carnegie Mellon University students, faculty, and staff.
Walk-In, Email, or Phone
Monday - Friday
Email and Phone Support
Monday - Friday
8:30 a.m. - 6:00 p.m.
it-help@cmu.edu
412-268-4357 (HELP)
Walk-In Support in Cyert Hall 119
Monday, Wednesday, and Friday
9 a.m. - 1 p.m.
Tuesday and Thursday
1 - 5 p.m.
Listen to the phone options for after-hour support for security and network emergencies. For Compromised Computer concerns, visit the ISO Report Concerns page.
Self-Service
Anytime
- Search our website for how-to documentation
- Ask Scotty, our chatbot (click the text bubble icon)
- View your help tickets
- Log into services
- Check service status
Class & Event Support
Monday-Friday
Audio visual and recording support for in-progress events and registrar classes.
mediatech@cmu.edu
412-268-8855
Class Support
Monday - Friday | 8:00 a.m. - 10:00 p.m.
Event Support
Monday - Thursday | 8:00 a.m. - 9:00 p.m.
Friday | 8:00 a.m. - 5:00 p.m.
*After 5:00 p.m. on Friday is subject to availability.
