Carnegie Mellon University

How To Use Cisco Jabber

Cisco Jabber (Softphone) is an all-in-one communication tool that gives you the functionality of a telephone on your computer or mobile device. Jabber is also an option for group chat. This option is turned on for your computer. If using a mobile device, please request an account

Log In To Jabber

The first time you log in to Cisco Jabber, do the following. 

  1. Open Cisco Jabber.
  2. Enter your userID as follows: AndrewUserID@uc.cmu.edu.
  3. Click Continue.
  4. Enter your Andrew password, then click Sign In.

Frequently Asked Questions

Select a category below to learn more about Cisco Jabber.

You can use Jabber off campus the same way you access it on campus. Open the app and log in. Then you're ready to connect.

The chat option is a great tool for working remotely with a group. In a chat you can:

  • Send a screen capture
  • Send a file
  • Add participants to create a group chat

For more information, see the guide for the device you're using. 

You can set your privacy settings from the menu Preferences > Privacy. In the Privacy options, choose who can see your status and send you messages.

From the Jabber client, set your status to Do Not Disturb. For complete instructions on setting your status, refer to the appropriate Cisco Jabber Guide.

Verify that you entered your name in the following format: YourAndrewID@uc.cmu.edu. Refer to the Cisco Jabber login instructions for more information.

You must be connected to a wired network or to the CMU-SECURE wireless network on campus, or you will receive this message and will be unable to log in.