Carnegie Mellon University

How To Use Cisco Jabber

Cisco Jabber (Softphone) is an all-in-one communication tool that gives you the functionality of a telephone on your computer or mobile device. Jabber is also an option for group chat.

To use Cisco Jabber on your computer or mobile device, please request an account

Log In To Jabber for the First Time

The first time you log in to Cisco Jabber, do the following:

  1. Open Cisco Jabber.
  2. Enter your userID as follows: YourAndrewUserID@uc.cmu.edu.*
  3. Click Continue
  4. Enter your Andrew userID (without "@uc.cmu.edu") and your Andrew password at the second log in screen.
  5. Click Login.

*IMPORTANT: After the first time you log in to Cisco Jabber, use only your Andrew userID (without "@uc.cmu.edu"). 

Frequently Asked Questions

Yes, you can sync your Google Calendar with Jabber. Follow the instructions for your OS.

 

Confirm your internet connection. You must be connected to a wired network or to the CMU-SECURE wireless network or you will receive this message and will be unable to log in.

If you are connected to a wired network or CMU-SECURE and you still see the error message: you may not have the minimum required version of Cisco Jabber. Download the latest version from the Software Catalog.

You may not have the minimum required version of Cisco Jabber. Download the latest version from the Software Catalog.

If logging into Cisco Jabber for the first time, verify that you entered your name in the following format on the first login screen: AndrewUserID@uc.cmu.edu.

After logging in for the first time, use only your Andrew userID.