How To Use Cisco Jabber
Cisco Jabber (Softphone) is an all-in-one communication tool that gives you the functionality of a telephone on your computer or mobile device. Jabber is also an option for group chat.
To use Cisco Jabber on your computer or mobile device, please request an account.
Log In To Jabber for the First Time
The first time you log in to Cisco Jabber, do the following:
- Open Cisco Jabber.
- Enter your userID as follows: YourAndrewUserID@uc.cmu.edu.*
- Click Continue.
- Enter your Andrew userID (without "@uc.cmu.edu") and your Andrew password at the second log in screen.
- Click Login.
*IMPORTANT: After the first time you log in to Cisco Jabber, use only your Andrew userID (without "@uc.cmu.edu").
Frequently Asked Questions
Can I sync my Google Calendar with Jabber?
Yes, you can sync your Google Calendar with Jabber. Follow the instructions for your OS.
Why do I receive the message "Cannot communicate with the server." when attempting to log in?
If you are on campus
Confirm your internet connection. You must be connected to a wired network or to the CMU-SECURE wireless network or you will receive this message and will be unable to log in.
If you are connected to a wired network or CMU-SECURE and you still see the error message: you may not have the minimum required version of Cisco Jabber. Download the latest version from the Software Catalog.
If you are NOT on campus
You may not have the minimum required version of Cisco Jabber. Download the latest version from the Software Catalog.
Why can't I log in?
If logging into Cisco Jabber for the first time, verify that you entered your name in the following format on the first login screen: AndrewUserID@uc.cmu.edu.
After logging in for the first time, use only your Andrew userID.