Carnegie Mellon University
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Cisco Webex Migration to Cloud Environment

CMU is transitioning its on-premises calling infrastructure to the Cisco Webex Calling Cloud environment. The current phone system on campus is an older system that relies on on-premises hardware. With this upgrade to Cisco Webex, our campus will be able to utilize the scalability and flexibility of a cloud-based solution.

Who Is Affected

Migration to the Cloud environment will occur in phases. Eventually, most users on campus will be provisioned to the Cloud. Unified Communications will contact you prior to your migration. 

What to Expect

Your CMU phone number will be submitted for porting to our Cloud carrier. You will be notified before the port and then again after the successful porting of your number.

Upon migration, your current Cisco Webex App devices and CMU phone numbers will not change.

What will change when you are migrated to the new Cloud calling service?

  • You will no longer need to dial 9 for outgoing or international calls.
  • You will need to set up a new voicemail PIN and re-record voicemail greetings. Current voicemails will not transfer to the new voicemail system. Before migrating, review your current voicemail messages and save the ones you want to keep for future use.
  • You will no longer use the CMU Phone Manager or CMU Voicemail Manager. The Webex User Hub is a one-stop shop for managing phone/voicemail settings. You can also manage voicemails via email or the Cisco Webex App.
  • You do not need to be connected to the campus network or VPN to access the user portal.

Voicemail Instructions

As part of the migration to the new Cloud environment, we have a new voicemail server. If you have migrated to the Cloud environment, all phone and voicemail management can be done in the user portal.

  1. Visit the Webex User Hub and enter your Andrew email address.
  2. Navigate to Settings > Calling > Voicemail.
  3. Click Manage Voicemail.

Migrated users must set up their voicemail PIN on the new server and re-record their voicemail greeting.

  1. Visit the Webex User Hub and enter your Andrew email address.
  2. Navigate to Settings > Calling > Voicemail.
  3. Click Reset Voicemail PIN and follow the PIN requirements.

Note: New users will have a default PIN assigned and will be prompted to change it the first time they call into voicemail.

  1. Launch the Cisco Webex App.
  2. Navigate to Voicemail in the menu.
  3. Click the voicemail icon to call your voicemail.
  4. In the call, select Option 4 and follow the prompts to change your greeting.

Voicemail to Email

For Cloud-provisioned users, the voicemail-to-email feature remains available; however, it must be manually enabled in the Webex User Hub. Emails come from a new email address: webex_comm@webex.com.

As a newly added feature in the Cloud environment, voicemails will be transcribed for users to read upon receipt of the email.