Staff Tech Quick Start
The Right Hardware
If you are using a personal computer, we recommend the following configuration or greater to ensure your device is powerful enough to support your needs.
Processor: Core i5 2.4 GHz
Hard Drive: 512GB SSD
Graphics: Intel® Integrated Graphics
Microphone (if not included)
Webcam (If not included)
If you require new hardware or peripherals, talk with your Departmental IT Administrator or DSP consultant. The CMU Tech Store is available to assist with your purchase for delivery or pick up.
A Secure Device
Whether you are using a university-owned or personal computer, be sure to update your operating system, apps, and antivirus software. It's important to secure your device before connecting to shared CMU resources on campus such as the network or Virtual Andrew.
Register for DUO
At CMU, we use the DUO app for two-factor authentication. It provides you with an extra layer of security when managing your data and logging into CMU resources. Review the link below to register or update your device.
We've got this one covered. Our campus wireless networks provide all the bandwidth you need.
- Use CMU-SECURE for your wireless connection on campus.
- Use CMU-DEVICE to connect your smart devices, including smart speakers like Alexa or Google Home and Smart TVs.
We recommend the following internet configuration for the best remote work experience:
- You will need a broadband connection with a download and upload speed of at least 3.0 Mbps per person in your household for Zoom.
- If broadband is not available in your area, a cellular data connection of at least 4G capability (5-50 Mbps) or 5G (50-2000 Mbps).
- Visit https://www.speedtest.net/ and click Go to test your connection.
Tips for Connecting Off-campus
Make Your Connection Stronger
If your internet connection is poor, consider the following:
- Try a wired (ethernet) connection. Be aware that you may need an ethernet adapter for your laptop.
- Check your wireless router. Make sure your router is under five years old, uses Wi-Fi Protected Access II (WPA2) security certification and supports both 5GHz and 2.4GHz bands.
- Re-position your device. Move closer to your Wi-Fi router to increase the strength of the wireless signal to your laptop or mobile device.
- Avoid performing large file transfers. Your upload speeds will always be slower than your download speeds. Wait until after class to move large files to and from the cloud or across a network.
- Zoom smart. Virtual backgrounds and HD video are great Zoom features, but they will degrade your bandwidth. Turn them off for a better online experience.
- Be aware of your surroundings. If others on your Wi-Fi network are using streaming services such as Netflix while you're working, it could impact your Zoom experience. Sync up your schedules with those closest to you to avoid connectivity issues.
If adjusting these items still does not improve your experience, contact your Internet Service Provider (ISP).
Know When to Upgrade
It might be time to update the equipment in your home, such as:
- Router - allows you to connect to your internet provider's service.
- CAT 5e Cable - this cable, often referred to as a patch cable connects your laptop to your router.
- Wired Adapter - many newer model laptops do not have a wired (ethernet) input, but you can purchase an adapter for your device.
Take advantage of eduRoam.
To address poor internet connectivity, locate a regional eduRoam partner, and use the shared internet resources at their location.
Access to Zoom
Collaborate, hold meetings, and stay connected to your team using Zoom. Review guidance on hosting a Zoom meeting, including using breakout rooms and defending against Zoombombers.
Resources for large meetings and webinars can be managed via department subscriptions. In addition, Media Services is available to help create and moderate large-scale virtual events.
Follow our instructions to log in to Zoom with SSO and get started today!
Access to Email and Calendar
Your email address is your Andrew userID@andrew.cmu.edu. You may have a Google or Exchange email account and calendar depending on your department. Visit our online resources for guidance on setting up your email and scheduling meetings.
Remote Access Options
VPN for On-Campus Resources
When you connect your computer or mobile device to a CMU Virtual Private Network (VPN), your device will act as if it's on campus and your connection will be encrypted for increased security. The following options are available:
- Campus VPN - best for general access to CMU resources like printing and shared network drives. Provides an encrypted connection for when you're using campus resources, such as campus printers and shared network drives.
- Full VPN - just like being on campus. All of your online activity is encrypted and redirected through the CMU network. You may notice decreased performance when connecting to this option as all of your activity will be tunneled through the CMU network.
Connect to Resources from Remote Locations
- Use the Virtual Andrew desktop client for remote access to a Windows desktop. This allows you to use the software, such as browsers and other applications, installed on our Computer Lab machines.
- To work as though you're on campus, even when traveling internationally, use the Full VPN option to encrypt and route your online activity through the CMU network. Although this may improve your access to campus resources, it will also slow your internet speed.
- Still have questions? Contact our Help Center at firstname.lastname@example.org or 412-268-4357 (HELP), Monday-Friday, 7:00 am-7:00 pm.
Software from Wherever You Are
Use Virtual Andrew for remote access to a number of software titles from your Windows, Mac, Linux, iOS or Android devices. This is a great option when software is not available for download or cannot be run on your personal computer due to hardware limitations.
Microsoft Office and Google Workspace for Education's suite of tools can be accessed through a web browser, making them the perfect option for any device. Even if you use Exchange for email, you have access to the suite of Google tools. You can also download Microsoft Office for free from the Software Catalog.
We're Here for You!
View the status of services you use daily, like wireless, email and file storage.
Want to learn a new software program or skill? LinkedIn Learning provides thousands of training videos and tutorials on topics ranging from programming languages to strategic thinking and more.