Carnegie Mellon University

Access the apps.cmu.edu Citrix Environment

Computing Services offers a Virtual Application Delivery (Citrix) service through apps.cmu.edu. This service provides remote access to a variety of applications from a secure, centralized location on your device.

Note: otpapps.cmu.edu has been retired. Switch to apps.cmu.edu to access your Citrix virtual applications.

Resources

Access from the Desktop Client
Access from a Web Browser
Add an Account

Access from the Desktop Client

To access the new Citrix environment from your desktop client, follow the instructions below to reset your client.

  1. If you are resetting your client off campus, connect to the Campus VPN.
  2. Open the Citrix Workspace application.
  3. Right-click on the Citrix Workspace tray icon (located next to the clock to the right of the taskbar).
  4. Select Advanced Preferences, and then select Reset Citrix Workspace.
  5. Click Yes, Reset Citrix Workspace, and then click Ok.
  6. If asked for a Store URL, enter apps.cmu.edu and click Continue.
  7. Log in to Web Login using your Andrew userID and password, then authenticate with Duo.
  1. Open the Citrix Workspace application.
  2. In your Apple menu bar, click Help and then click Reset Citrix Workspace.
  3. Click Continue.
  4. Click Quit.
  5. Open the Citrix Workspace application.
  6. If asked for a Store URL, enter apps.cmu.edu and click Continue.
  7. Log in to Web Login using your Andrew userID and password, then authenticate with Duo.

Access from a Web Browser

To access the new environment from a browser, visit apps.cmu.edu and follow your normal login process.

Add an Account

To add a new account, complete the steps below:

  1. Open the Citrix Workspace application.
  2. Click the gear icon, and then click Accounts.
  3. Click the plus sign (+) (Mac) or Add (Windows) to add a new account.
  4. Enter the URL: apps.cmu.edu.
  5. Click Continue.
  6. Follow the on-screen prompts to complete the login process.

Note: If you experience issues after adding a new account from the desktop application, reset your client. If you continue to experience issues, contact the Help Center at it-help@cmu.edu or 412-268-4357 (HELP).