Carnegie Mellon University

Access the New Citrix Environment

Computing Services upgraded our Citrix infrastructure to the latest version, improving functionality and support. As part of this update, Microsoft Office apps also transitioned from Microsoft Office 2016 to Microsoft 365 for a more modern experience.

To facilitate this upgrade, we are transitioning to a new platform (apps.cmu.edu). We will retire the current platform (myapps.andrew.cmu.edu) on April 10, 2025. 

Note: After you access the new environment, you will have to log in to Microsoft 365 with your Andrew userID and password the first time you open an Office application in Citrix.

Resources

Access from the Desktop Client
Access from a Web Browser
Additional Topics

Access from the Desktop Client

To access the new Citrix environment from your desktop client, follow the instructions below to reset your client.

  1. If you are resetting your client off campus, connect to the Campus VPN.
  2. Open the Citrix Workspace application.
  3. Right-click on the Citrix Workspace tray icon (located next to the clock to the right of the taskbar).
  4. Select Advanced Preferences, and then select Reset Citrix Workspace.
  5. Click Yes, Reset Citrix Workspace, and then click Ok.
  6. If asked for a Store URL, enter apps.cmu.edu and click Continue.
  7. Log in to Web Login using your Andrew userID and password, then authenticate with Duo.
  1. Open the Citrix Workspace application.
  2. In your Apple menu bar, click Help and then click Reset Citrix Workspace.
  3. Click Continue.
  4. Click Quit.
  5. Open the Citrix Workspace application.
  6. If asked for a Store URL, enter apps.cmu.edu and click Continue.
  7. Log in to Web Login using your Andrew userID and password, then authenticate with Duo.

Access from a Web Browser

To access the new environment from a browser, visit one of the following URLs and follow your normal login process:

Additional Topics

After you reset your client and test the new experience, you may wish to:

  • Add the old platform again so that you can switch between the two until we retire it in early April 2025.
  • Add OTP Apps (only needed if using an AndrewID-admin account).
  • Add the new environment manually because you are using a managed machine with a Group Policy still connected to the old environment.

To add a new account, complete the steps below:

  1. Open the Citrix Workspace application.
  2. Click the gear icon, and then click Accounts.
  3. Click the plus sign (+) (Mac) or Add (Windows) to add a new account.
  4. Type the URL for the account you wish to add:
  5. Click Continue.
  6. Follow the on-screen prompts to complete the login process.

Note: If you experience issues after adding a new account from the desktop application, reset your client. If you continue to experience issues, contact the Help Center at it-help@cmu.edu or 412-268-4357 (HELP).

See Add Another Account above.

Previously, some users were directed to MyOTPApps because it provided a higher level of security via two-factor authentication (2fa).

The new apps.cmu.edu service now includes 2fa, so most users should switch to apps.cmu.edu.

The only exception is those who login with AndrewID-admin accounts, where using otpapps.cmu.edu is required.

When you open the desktop client, Citrix displays the most recently used account (not the primary account).

To switch between accounts, complete the steps below:

  1. Open the Citrix Workspace application.
  2. Click the gear icon, and then select Switch Account.
  3. Click the account you want to switch to.

You may decide to remove your account connected to the old environment (MyApps) if you added it back after resetting to the new environment and want to remove it again before we retire it in early April.

To remove an account, complete the steps below:

  1. Open the Citrix Workspace application.
  2. Click the gear icon, and then click Accounts.
  3. Select your MyApps account and click the minus sign (-) (Mac) or Remove (Windows).