Carnegie Mellon University

Telephony

All services associated with telephony, including voice services, telephone, and audio conferencing.

Telephone (Unified Communications)

An all-encompassing voice system with modular applications, such as e-mail integration and robust presence/collaboration and messaging tools.

Automatic Call Distributor (ACD)

Automatic Call Distributor (ACD) enables service departments to create call trees and queues, similar to a call center setup, where a call is routed to a queue, then answered when the next available agent logs in to the queue.