Telephony and Conferencing
All services associated with telephony and conferencing, including voice services, telephone, video and web conferencing.
Automatic Call Distributor (ACD) enables service departments to create call trees and queues, similar to a call center setup, where a call is routed to a queue, then answered when the next available agent logs in to the queue.
Phone, web and video conferencing services, both scheduled and impromptu.
Centrex phone services for university students, faculty and staff until they migrate to Unified Communications.