Telephony and Conferencing
All services associated with telephony and conferencing, including voice services, telephone, video and web conferencing.
Note: A Text Telephone Display (TTD) payphone is available to the campus community for individuals with hearing impairments. Located on Cyert Hall A level, inside the Forbes Avenue entrance near the vending machines, the phone allows individuals with hearing impairments to place calls at any time without prior arrangements. Carnegie Mellon University makes every effort to provide accessible programming and facilities to individuals with disabilities. For information on university accessibility and accommodations, refer to the Office of Disability Resources or email firstname.lastname@example.org.
An all-encompassing voice system with modular applications, such as e-mail integration, video capabilities, and robust presence/collaboration and messaging tools.
Web and video conferencing services, both scheduled and impromptu.
Automatic Call Distributor (ACD) enables service departments to create call trees and queues, similar to a call center setup, where a call is routed to a queue, then answered when the next available agent logs in to the queue.