Carnegie Mellon University

Support Statement and Preferred Email Applications

Email Applications

The following outlines Computing Services support for email applications. 

Application Cyrus Exchange Google Mail
Apple Mail /iCal   X X
Outlook 2016 X - Preferred * X
Outlook 2013  X X - Preferred * X
Outlook 2011  X X
Web at email.cmu.edu/ X X  - Preferred * X - Preferred *
Mobile Devices  X X X
Pine X  
This service is scheduled to retire.

Not all email applications work well with Exchange, especially with regard to the Exchange calendar.  If you are having issues with calendaring, consider switching to a PREFERRED applications. 

The most significant gaps in features and reliability are Mac Mail/iCal and Mobile Devices. Mac Mail/iCal should only be used by those who infrequently modify their calendar or have simple meetings.

Also, ensure that you are using the most recent Service Pack or update for your client. Contact your DSP Consultant or Departmental IT Staff to obtain the latest versions.

Your Google calendar and contacts cannot be accessed from desktop email applications; this option is available through the web and mobile devices.

If you are using an app other than Gmail, Inbox or native phone email or an email application a G Suite @ CMU password is required.

Supported Services

Configuration and basic troubleshooting for connecting to the appropriate campus email server and sending/receiving email.

Not Supported

  •  vCard – electronic business card
  • Email features other than plain text email and Exchange calendar
  • G Suite Sync for Microsoft Outlook (calendar synchronization).

Message Size

The maximum message size sent or received through the CMU email servers is 25 MB. The message size includes both the message body and the attachment. 

Forwarding to Third Party Email Services

We are unable to improve email delivery performance when forwarding to a third-party provider. Delivery times can be improved by using a CMU supported email service.