Carnegie Mellon University

Client Configuration

Follow the appropriate steps below to setup your email client for Google Mail. 

  1. Open Outlook.
  2. Do one of the following:
    • Setup Wizard displays - click Next, select Yes and click Next.
    • Select File > Add Account
  3. Select E-Mail Account.
  4. Enter your name and Andrew email address
  5. Enter your G Suite password.
  6. Click Next. It may take several minutes to configure your account. Outlook will begin configuring your account.
  7. Click More Settings
  8. Select Outgoing Server and check My outgoing server requires authentication.
  9. Click Advanced.
  10. Select SSL for Incoming and Outgoing Servers.
  11. Enter 465 for Outgoing Port Number.
  12. Click Finish.

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  1. Select Tools > Accounts.
  2. Click the and select Other Email.
  3. Enter your Andrew email address (yourandrewuserid@andrew.cmu.edu) and your G Suite password.
  4. Click Add Account.
  5. Click More Options.

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Step 2: Add the University Address Book

  1. Click + and select Directory Services.
  2. Type the following:
    • LDAP server: ldap.cmu.edu
    • Use SSL to connect: uncheck
  3. Click Add Account.
  4. Enter a description.
  5. Click Advanced.
  6. Type dc=cmu,dc=edu for Search base 
  7. Click OK.
  8. Close the window.
  1. Close Outlook.
  2. Select All apps > Control Panel
  3. Select Mail.
  4. Do one of the following:
    • If prompted, create a new profile. Follow the onscreen instructions and then skip to Step 6.
    • Select Email Accounts.
  5. Click New.
  6. Enter your name and Andrew email address
  7. Enter your G Suite password.
  8. Click Next. It may take several minutes to configure your account.Outlook will begin configuring your account.
  9. Click More.
  10. Select Outgoing Server and check My outgoing server requires authentication.
  11. Click Advanced.
  12. Select SSL for Incoming and Outgoing Servers.
  13. Enter 465 for Outgoing Port Number.
  14. Click Finish.
  1. Select the Apple menu > System Preferences > Internet Accounts
  2. Do one of the following:
    • Click + (bottom left ) and select Google.
    • Select Google from the choose account provider pop-up.
  3. Enter your Andrew email address (userID@andrew.cmu.edu, then click Sign In. When prompted, enter your Andrew userID and password.
  4. In the window that opens, select the options you want to use then click Done.

The documentation below will get you started with Thunderbird and Google Mail at CMU. See Thunderbird's Help Topics for additional assistance. 

Step 1: Enable IMAP Access

If you have not already done so, enable IMAP access.

Step 2: Enter Your Thunderbird Account Information

  1. Launch Thunderbird. In the "Would you like a new email address?" window, click Skip this and use my existing email.
  2. Enter the following information:
    • your name as you want it to appear on outgoing email messages
    • your @andrew.cmu.edu email address
    • your G Suite password that you created.
      (optional) Check Remember password if you want Thunderbird to remember your password. Do not check this box if you access your email on shared device.

Step 3: Configure Thunderbird

  1. Click Continue, then Manual config., and enter the following server information. It may take several seconds for the Manual config. button to appear.
    Server Type Server hostname Port SSL Authentication
    Incoming: IMAP imap.gmail.com 993 SSL/TLS Normal Password
    Outgoing: SMTP smtp.gmail.com 587 STARTTLS Normal Password
    Note: If Username: is blank, type your userID@andrew.cmu.edu email address.
  2. Click Done.
  3. If you prefer, you can configure your account to send mail from a CMU alias address.

Problem Connecting to Server

If the message "Problem Connecting to Server" displays, click Retry.

  1. Select Change account settings and click Next
  2. Select POP or IMAP.
  3. Enter the following settings:
    • Account Type: IMAP
    • Incoming server: imap.gmail.com
    • Outgoing mail server: smtp.gmail.com
    • Username: yourandrewuserID@andrew.cmu.edu
    • Password: G Suite password

Recommended IMAP Settings

Outlook works best with Gmail when certain settings are configured. Please refer to Google's Recommended IMAP Client Settings document for more information.

Message Dates are the Same (Windows)

If you recenlty migrated to G Suite and your received message dates are the date you migrated, do the following:

  1. Select View and select View Settings.
  2. Click Columns
  3. Select Received and click Remove.
  4. Select Sent and click Add.
  5. Click OK.