Carnegie Mellon University

Client Configuration

Follow the appropriate steps below to setup your email client for Google Mail. 

Step 1: Configure

  1. Open Outlook.
  2. Do one of the following:
    • Setup Wizard displays - click Next, select Yes and click Next.
    • Select File > Add Account
  3. Select E-Mail Account.
  4. Enter your name and Andrew email address
  5. Enter your G Suite password.
  6. Click Next. It may take several minutes to configure your account. Outlook will begin configuring your account.
  7. Click More Settings
  8. Select Outgoing Server and check My outgoing server requires authentication.
  9. Click Advanced.
  10. Select SSL for Incoming and Outgoing Servers.
  11. Enter 465 for Outgoing Port Number.
  12. Click Finish.

Video Steps

Step 2: Add the University Address Book

  1. Select File > Account Settings
  2. Select Address Books and click New.
  3. Click the radio button for Internet Directory Service (LDAP) and click Next.
  4. Type ldap.cmu.edu for server name.
  5. Click More Settings
  6. Select Connection.
  7. Enter CMU Address Book for Display Name.
  8. Select Search.
  9. Select Custom (Search Base) and type dc=cmu,dc=edu.
  10. Click OK.
  11. Click Next and Finish.
  12. Close Outlook for the changes to take affect.

Step 1: Configure

  1. Select Tools > Accounts.
  2. Click the and select Other Email.
  3. Enter your Andrew email address (yourandrewuserid@andrew.cmu.edu) and your G Suite password.
  4. Click Add Account.
  5. Click More Options.

Video Steps

Step 2: Add the University Address Book

  1. Click + and select Directory Services.
  2. Type the following:
    • LDAP server: ldap.cmu.edu
    • Use SSL to connect: uncheck
  3. Click Add Account.
  4. Enter a description.
  5. Click Advanced.
  6. Type dc=cmu,dc=edu for Search base 
  7. Click OK.
  8. Close the window.

Step 1: Configure

  1. Close Outlook.
  2. Select All apps > Control Panel
  3. Select Mail.
  4. Do one of the following:
    • If prompted, create a new profile. Follow the onscreen instructions and then skip to Step 6.
    • Select Email Accounts.
  5. Click New.
  6. Enter your name and Andrew email address
  7. Enter your G Suite password.
  8. Click Next. It may take several minutes to configure your account.Outlook will begin configuring your account.
  9. Click More.
  10. Select Outgoing Server and check My outgoing server requires authentication.
  11. Click Advanced.
  12. Select SSL for Incoming and Outgoing Servers.
  13. Enter 465 for Outgoing Port Number.
  14. Click Finish.

Step 2: Add the University Address Book

  1. Select File > Info > Account Settings > Account Settings
  2. Select the Address Books tab and click New.
  3. Click the radio button for Internet Directory Service (LDAP) and click Next.
  4. Type ldap.cmu.edu for server name.
  5. Click More Settings
  6. Select the Connection tab.
  7. Enter CMU Person Search for Display Name.
  8. Select the Search tab.
  9. Select Custom (Search Base) and type dc=cmu,dc=edu.
  10. Click OK.
  11. Click Next and Finish.
  12. Close Outlook for the changes to take affect.

Step 1: Configure

  1. Select Tools > Accounts.
  2. Click the and select  Other Email.
  3. Enter the following:
    • Email address: yourandrewuserid@andrew.cmu.edu
    • Password: your G Suite password
    • Username: yourandrewuserid@andrew.cmu.edu 
    • Type: IMAP
    • Incoming Server: imap.gmail.com 
    • Use SSL to connect: check
    • Outgoing Server: smtp.gmail.com 
    • Use SSL to connect: check
  4. Click Add Account.
  5. Click More Options.

Step 2: Add the University Address Book 

  1. Click the +  and select Directory Service (Accounts)
  2. Enter ldap.cmu.edu for LDAP server.
  3. Uncheck - use SSL to connect.
  4. Click Add Account.
  5. Enter an Account Description (e.g., CMU Addresses)
  6. Click Advanced.
  7. Enter: dc=cmu,dc=edu for Search base.
  8. Click OK.
  9. Close the window.

Step 1: Configure

  1. Follow the steps in Google's Get Started with IMAP document. 
  2. Select I want to enable IMAP.
  3. Select Apple Mail.
  4. Click Ok, confirm my settings.
  5. Use the following:
    Username: AndrewuserID@andrew.cmu.edu
    Email address: AndrewuserID@andrew.cmu.edu
    Password: G Suite password

Step 2: Add the University Address Book

  1. Open Contacts (Applications > Contacts).
  2. Select Preferences and click Accounts.
  3. Select your Google Apps account. Make sure Enable this account is checked.
  4. Select CMU Person Search and click the - icon.
  5. Click Delete when prompted.
  6. Click General.
  7. Select your Andrew email address from the Default Account drop-down.
  8. Close Contacts.

Problem Connecting to Server

If the message "Problem Connecting to Server" displays, click Retry.

  1. Select Change account settings and click Next
  2. Select POP or IMAP.
  3. Enter the following settings:
    • Account Type: IMAP
    • Incoming server: imap.gmail.com
    • Outgoing mail server: smtp.gmail.com
    • Username: yourandrewuserID@andrew.cmu.edu
    • Password: G Suite password

Recommended IMAP Settings

Outlook works best with Gmail when certain settings are configured. Please refer to Google's Recommended IMAP Client Settings document for more information.

Message Dates are the Same (Windows)

If you recenlty migrated to G Suite and your received message dates are the date you migrated, do the following:

  1. Select View and select View Settings.
  2. Click Columns
  3. Select Received and click Remove.
  4. Select Sent and click Add.
  5. Click OK.