Carnegie Mellon University

Configure Your Email

Complete the steps below to set up your Google Mail account.

Step 1: Enable IMAP

  1. Log in to Google Mail @ CMU web app.
  2. Click the gear icon (top right) and select Settings.
  3. Click Forwarding and POP/IMAP and select Enable IMAP.
  4. Click Save Changes.

Step 2: Setup Your Email Client

If you are unable to use Google Mail in a browser, select the desired email client below and follow the steps to setup your account. 

  1. Open Apple Mail. 
  2. Select Mail > Add Account, then click Google.
  3. Click Continue and allow Google to open a browser for authentication.
  4. Enter your Andrew email address (userID@andrew.cmu.edu), then click Next.
  5. Enter your Andrew userID and password, then click Login.
  6. Click Allow to let MacOS access your account.
  7. When prompted, select the apps you want to use with this account, then click Done.
  1. Open Outlook.
  2. Click File > Add Account or follow the prompts to add a new acount.
  3. Enter your Andrew email address.
  4. Click Advanced and select the Let me set up my account manually checkbox.
  5. Click Connect.
  6. Click Google
  7. Do not enter your Andrew password. Instead enter the value X into the password field.
  8. Click cancel when prompted to log in to outlook.office365.com.
  9. Click Change account settings.
  10. Select SSL for Incoming and Outgoing Servers.
  11. Enter 465 for Outgoing Port Number.
  12. Change the incoming server to imap.gmail.com.
  13. Chnge the outgoing server to smtp.gmail.com
  14. Follow the prompts to continue.
  15. Do not enter your Andrew password. Click cancel when prompted to log in to outlook.office365.com.
  16. When prompted with CMU Web Login enter your Andrew email address and password.
  17. When prompted, click Allow to permit Microsoft apps and services to access your Google account.

Note: Do not need to set up a Google password at identity.andrew.cmu.edu.

  1. Open Outlook.
  2. Select Tools > Accounts.
  3. Click + (lower left) and select New Account.
  4. Enter your Andrew email address (userID@andrew.cmu.edu) and click Continue.
  5. Click Not Office365? (top right).
  6. Select Google from the Choose the provider menu.
  7. Click Sign in to Google.
  8. Enter your Andrew userID and password, then click Login.
  9. Click Allow to let Microsoft apps & services access your account.

Step 2: Add the University Address Book

  1. Click + (lower left) and select Directory Services.
  2. Type the following:
    • LDAP server: ldap.cmu.edu
    • Use SSL to connect: uncheck
  3. Click Add Account.
  4. Enter a description.
  5. Click Advanced.
  6. Type dc=cmu,dc=edu for Search base 
  7. Click OK.
  8. Close the window.

The documentation below will get you started with Thunderbird and Google Mail at CMU. See Thunderbird's Help Topics for additional assistance. 

Step 1: Enable IMAP Access

If you have not already done so, enable IMAP access.

Step 2: Enter Your Thunderbird Account Information

  1. Open Thunderbird. 
  2. Select File > New > Existing Mail Account.
  3. Enter the following information:
    • Your name as you want it to appear on outgoing email messages
    • Your Andrew email address (userID@andrew.cmu.edu)
  4. Uncheck Remember password.

Step 3: Configure Thunderbird

  1. Click Manual config., and enter the following server information. 
    Server Type Server hostname Port SSL Authentication
    Incoming: IMAP imap.gmail.com 993 SSL/TLS Normal Password
    Outgoing: SMTP smtp.gmail.com 587 STARTTLS Normal Password
    Note: If Username: is blank, type your Andrew email address (userID@andrew.cmu.edu).
  2. Click Re-test.
  3. Under Authentication, select OAuth2 (which was not available in step 1) and click Re-test again.

  4. When completed, click Done.
  5. Log in using your Andrew user ID and password.
  6. Click Allow to let Mozilla Thunderbird Email access your account.
  1. Tap Settings > Passwords & Accounts > Add Account.
  2. Tap Google and then Continue.
  3. Enter your Andrew email address (userID@andrew.cmu.edu), then click Next.
  4. Enter your Andrew userID and password, then tap Login.
  5. Tap Allow to grant MacOS access your account.
  6. When prompted, select the apps you want to use with this account, then tap Done.
  1. On your device, open your email app and choose to add a new Google Mail account.
  2. Enter your Andrew email address (userID@andrew.cmu.edu), then tap Next.
  3. Enter your Andrew userID and password, then tap Login.
  4. If prompted, tap Allow to grant the app access your account.

Note: Steps may vary depending upon the mail app you choose.

Problem Connecting to Server

If the message "Problem Connecting to Server" displays, click Retry.

  1. Select Change account settings and click Next
  2. Select POP or IMAP.
  3. Enter the following settings:
    • Account Type: IMAP
    • Incoming server: imap.gmail.com
    • Outgoing mail server: smtp.gmail.com
    • Username: userID@andrew.cmu.edu

Recommended IMAP Settings

Outlook works best with Google Mail when certain settings are configured. Please refer to Google's Recommended IMAP Client Settings document for more information.

Message Dates are the Same (Windows)

If you recently migrated to Google Mail and your received message dates are the date you migrated, do the following:

  1. Select View and select View Settings.
  2. Click Columns
  3. Select Received and click Remove.
  4. Select Sent and click Add.
  5. Click OK.

Send as a CMU Alias

Follow the steps below to send from your userID@cmu.edu alias (CMUname).
  1. Log in at https://email.cmu.edu.
  2. Click the gear icon (top right).
  3. Select Settings and click Accounts and Import. Click make default to always send from your userID@cmu.edu alias.
  4. Click Add another email address. 
  5. Enter your name and your userID@cmu.edu alias.
  6. Uncheck Treat as an alias and click Next Step.
  7. Click Send Verification.
  8. Open the Google verification message and enter the confirmation code into the window.