Carnegie Mellon University

Configure Your Email

Complete the steps below to set up your G Suite email.

Step 1: Create a G Suite Password and Enable Imap

  1. Log into https://identity.andrew.cmu.edu/ with your Andrew userID and password.
  2. Follow the on-screen instructions to Set a G Suite Password. If you are using Apple's Mail app, a separate G Suite password is not needed. Continue with the Apple Mail steps
  3. Log in to G Suite @ CMU web app.
  4. Click the gear icon (top right) and select Settings.
  5. Click Forwarding and POP/IMAP and select Enable IMAP.
  6. Click Save Changes.

Step 2: Setup Your Email Client

If you are unable to use Google Mail in a browser, select the desired email client below and follow the steps to setup your account. 

  1. Open Apple Mail
  2. When prompted, click Google in the Mail account provider window.
  3. Click Continue and allow Google to open a browser for authentication.
  4. Enter your Andrew email address (userID@andrew.cmu.edu, then click Sign In.
  5. Enter your Andrew userID and password.
  6. When prompted, select the apps you want to use with this account, then click Done.
  7. Click Mail and Add Account to add an additional account to Apple mail. Then repeat steps 1-6.
  1. Open Outlook.
  2. Do one of the following:
    • Setup Wizard displays - click Next, select Yes and click Next.
    • Select File > Add Account
  3. Select E-Mail Account.
  4. Enter your name and Andrew email address
  5. Enter the G Suite password you created in Step 1.
  6. Click Next. It may take several minutes to configure your account. Outlook will begin configuring your account.
  7. Click More Settings
  8. Select Outgoing Server and check My outgoing server requires authentication.
  9. Click Advanced.
  10. Select SSL for Incoming and Outgoing Servers.
  11. Enter 465 for Outgoing Port Number.
  12. Click Finish.
  1. Select Tools > Accounts.
  2. Click the and select Other Email.
  3. Enter your Andrew email address (yourandrewuserid@andrew.cmu.edu) and your G Suite password you created in Step 1.
  4. Click Add Account.
  5. Click More Options.

Step 2: Add the University Address Book

  1. Click + and select Directory Services.
  2. Type the following:
    • LDAP server: ldap.cmu.edu
    • Use SSL to connect: uncheck
  3. Click Add Account.
  4. Enter a description.
  5. Click Advanced.
  6. Type dc=cmu,dc=edu for Search base 
  7. Click OK.
  8. Close the window.
  1. Close Outlook.
  2. Select All apps > Control Panel
  3. Select Mail.
  4. Do one of the following:
    • If prompted, create a new profile. Follow the onscreen instructions and then skip to Step 6.
    • Select Email Accounts.
  5. Click New.
  6. Enter your name and Andrew email address
  7. Enter your G Suite password.
  8. Click Next. It may take several minutes to configure your account.Outlook will begin configuring your account.
  9. Click More.
  10. Select Outgoing Server and check My outgoing server requires authentication.
  11. Click Advanced.
  12. Select SSL for Incoming and Outgoing Servers.
  13. Enter 465 for Outgoing Port Number.
  14. Click Finish.

The documentation below will get you started with Thunderbird and Google Mail at CMU. See Thunderbird's Help Topics for additional assistance. 

Step 1: Enable IMAP Access

If you have not already done so, enable IMAP access.

Step 2: Enter Your Thunderbird Account Information

  1. Launch Thunderbird. In the "Would you like a new email address?" window, click Skip this and use my existing email.
  2. Enter the following information:
    • your name as you want it to appear on outgoing email messages
    • your @andrew.cmu.edu email address
    • your G Suite password that you created.
      (optional) Check Remember password if you want Thunderbird to remember your password. Do not check this box if you access your email on shared device.

Step 3: Configure Thunderbird

  1. Click Continue, then Manual config., and enter the following server information. It may take several seconds for the Manual config. button to appear.
    Server Type Server hostname Port SSL Authentication
    Incoming: IMAP imap.gmail.com 993 SSL/TLS Normal Password
    Outgoing: SMTP smtp.gmail.com 587 STARTTLS Normal Password
    Note: If Username: is blank, type your userID@andrew.cmu.edu email address.
  2. Click Done.
  3. If you prefer, you can configure your account to send mail from a CMU alias address.

Problem Connecting to Server

If the message "Problem Connecting to Server" displays, click Retry.

  1. Select Change account settings and click Next
  2. Select POP or IMAP.
  3. Enter the following settings:
    • Account Type: IMAP
    • Incoming server: imap.gmail.com
    • Outgoing mail server: smtp.gmail.com
    • Username: yourandrewuserID@andrew.cmu.edu
    • Password: G Suite password created in Step 1.

Recommended IMAP Settings

Outlook works best with Gmail when certain settings are configured. Please refer to Google's Recommended IMAP Client Settings document for more information.

Message Dates are the Same (Windows)

If you recenlty migrated to G Suite and your received message dates are the date you migrated, do the following:

  1. Select View and select View Settings.
  2. Click Columns
  3. Select Received and click Remove.
  4. Select Sent and click Add.
  5. Click OK.

Step 3: Allow Less Secure Apps

Note: Some email applications like Outlook and Thunderbird do not meet Google's security standards. As a result, Google blocks these apps. To use one of these applications to read Google Mail, follow the steps below to allow this "less secure app." Continue to step 4 if using Apple Mail 8.1 or higher. 

  1. Go to Google's Less Secure Apps page.
  2. Select Turn On

Send as a CMU Alias

Follow the steps below to send from your  @cmu.edu alias (CMUname).
  1. Log in at https://email.cmu.edu.
  2. Click the gear icon (top right).
  3. Select Settings and click Accounts and Import. Click make default to always send from your @cmu.edu alias.
  4. Click Add another email address. 
  5. Enter your name and your @cmu.edu alias.
  6. Uncheck Treat as an alias and click Next Step.
  7. Click Send Verification.
  8. Open the Google verification message and enter the confirmation code into the window.