Carnegie Mellon University

How To Use Cisco Jabber Chat

Cisco Jabber (Softphone) is an all-in-one communication tool that gives you the functionality of a telephone on your computer or mobile device. Jabber is also an option for group chat. This option is turned on for your computer. If using a mobile device, please request an account

Log In To Jabber

The first time you log in to Cisco Jabber, do the following. 

  1. Open Cisco Jabber.
  2. Enter your userID as follows:
  3. Click Continue.
  4. Enter your Andrew password, then click Sign In.

Start a Chat

To begin a group chat.

  1. Search for a contact on the Contacts tab.
  2. Right click on the contact's name and select Start Chat. The chat window will load.
  3. Click the Search or call field and search for any additional parties that you would like to the conversation.
  4. Click an individual's name to add them to the chat.