Frequently Asked Questions
What types of hardware does Physical Co-Location support?
You can co-locate rack mounted equipment. We recommend fully redundant power supplies to avoid downtime. Computing Services can assist you with equipment configuration for new purchases to ensure compatibility with our power infrastructure and existing rack space dimensions.
What are my responsibilities?
Computing Services asks departments to provide a primary and secondary point of contact for equipment-related issues. The department is responsible for the following:
- System administration
- Software management
- End-user support
- Data center regulations
- Equipment changes
Email Computing Services one week in advance of new installations, refreshes and decommissions. New installations require a review process and management approval, which can take up to 7 business days.
- Details of personnel changes
Email Computing Services at least once per quarter with the details of personnel changes for data center access.
- Unusual Issues
Email Computing Services immediately if you encounter any unusual issues in the data center.
When will the equipment be installed after I submit a request?
- Please allow up to 5 weeks for installation, longer if you require special network connectivity and/or high wattage power supplies.
- New installations must undergo a review process and management approval, which can take up to 7 business days.
- Please notify Computing Services one week in advance of any changes to existing hardware. This includes refresh of existing hardware and retirement of old hardware.
Will access to server consoles be available?
We recommend the installation of remote access software on your system. However, departmental personnel can access server consoles directly using our keyboard-video-mouse infrastructure or a crash cart.
Can departmental personnel support their own hardware?
To safeguard personnel and equipment, Computing Services technicians will perform all hardware changes, including installations, relocations and removals.
Schedule non-emergency repairs during business hours (Monday - Friday, 9 am - 5 pm). Computing Services will arrange for access for a department's third-party hardware repair provider during normal business hours.
Are there other services available?
Computing Services also offers a cost-effective virtual hosting service, known as Campus Cloud. Virtual servers appear and act the same as physical servers, but at a fraction of the cost. Visit the Campus Cloud page for more information.