Carnegie Mellon University

Customer Documentation

The following documentation is available as a customer resource. Access is restricted to customers and requires log in.


What are my responsibilities?
Customers are responsible for managing and supporting all OS, database, and application services provided on the virtual machines (VM) running in the Campus Cloud infrastructure.

How do I request a Campus Cloud VM restoration?
Send an email to If your request is urgent, send an email first, then call the Campus Cloud hotline. See Getting Support [pdf] for additional information.