Follow the steps for your OS to remove/forget the existing eduroam Wi-Fi profile.

Windows 10

1. Select Network Settings (Wi-Fi menu).
2. Select Manage Wi-Fi Settings.
3. Scroll to Manage known networks.
4. Select eduroam, then select Forget.

Windows 8

1. Click the Wi-Fi signal.
2. Right-click eduroam, then select Forget this network.

Windows 7

1. Right-click the Wi-Fi signal and select Open Network and Sharing Center.
2. Select Manage wireless networks. 
3. Right-click eduroam, then select Remove network.

1. Right-click the Wi-Fi signal and select Open Network and Sharing Center.
2. Select Set up a new connection or network.
3. Select Manually connect to a wireless network and click Next.
4. Enter the following:
   • Network Name: eduroam
   • Security Type: WPA2-ENTERPRISE
   • Encryption Type: AES
5. Click Next.
6. Select Change connection settings.
7. Click Security.
8. Verify Authentication Method is PEAP.
9. Click Settings and enter the following:
   • Verify the server's identity by validating the certificate: checked
   • AddTrust External CA Root: checked
   • Authentication Method: EAP-MSCHAP v2
10. Click Configure and uncheck Automatically use my Windows logon. Click OK.
11. Click OK.
12. Click Advanced Settings.
13. Check Specify authentication mode and select User Authentication.
14. Do the following:
    • Windows 10 - Click Save credentials and enter your andrewuserID@andrew.cmu.edu and Andrew password. Click OK and Close to exit.
    • Windows 7 & 8 - Click OK and Close to exit. Select eduroam from the Wi-Fi list and click Connect. Enter your andrewuserID@andrew.cmu.edu and Andrew password, when prompted.