Carnegie Mellon University

UC Phone Repair Request

Before you request a repair, refer to the following Phone Troubleshooting Guide and Frequently Asked Questions (FAQ) for each UC service to try to resolve the problem yourself.

If you are unable to resolve your problem, email the following information to Computing Services:

  • Phone number
  • Building Name
  • Room Number
  • Contact Name
  • Alternate Contact Name
  • Contact Phone Number
  • Alternate Contact Phone Number
  • Phone Model Number or Jabber
  • Type of Problem (e.g., static, no dial tone, etc.)