Carnegie Mellon University

Services

We're here to make your campus house your home. Let us take care of the daily needs so you can concentrate on being a student and taking full advantage of your Carnegie Mellon experience. If you have any questions about CMU-provided services, email Housing Services or call 412-268-2139.

Maintenance Requests

Emergency Maintenance Requests

In case of a breakdown of an essential service (plumbing, lighting, heating, lock, etc.) or a problem that threatens health and safety, report the problem quickly. Emergencies will be addressed immediately. Less severe maintenance problems may be resolved within 24 hours.

For emergency maintenance during Housing Services office hours (Monday - Friday, 8:30 am - 5:00 pm), call 412-268-2139.

When the office is closed, call the Service Response Center at 412-268-2910. Please be specific when the service technician answers.

Non-Emergency Maintenance Requests

Submit all non-emergency requests for maintenance in the residence halls (including furniture requests) via the online Housing and Dining Portal. Login and click the "Maintenance" link on the menu bar. (Only students who are checked into their room will be able to submit a maintenance request.) Be detailed in your request. The target time frame for non-emergency requests is seven working days.

For Staff maintenance requests, or requests by students for a location outside of their living space, use this request form instead.

If you encounter difficulties with a wired or wireless connection, complete and submit the Wired/Wireless Problem Report.

Submit a Maintenance Request

Contact Information

EMERGENCY MAINTENANCE REQUESTS
Call Housing Services during office hours at 412-268-2139.

AFTER-HOURS EMERGENCY MAINTENANCE
Contact FMS Service Response at 412-268-2910.

AFTER-HOURS LOCKOUTS
Contact Campus Police at 412-268-2323.

Submit a Non- Emergency Maintenance Request

How to Submit a Maintenance Request

Laundry

Your campus laundry rooms are equipped with high-efficiency (HE) washing machines. They hold more clothes and use less water than conventional laundry equipment which will save you time and energy. For best results, use high-efficiency detergent. Always follow the manufacturer’s directions on the detergent bottle label. Pre-measured HE liquid packets are also recommended and are quite convenient.

Washing Instructions

1. Add two tablespoons detergent or toss one pod into the washtub.
2. Load the washtub. Without over filling, place dry clothes into the washtub.
3. Choose fabric type.
4. Select cycle.
5. Push start to begin washing.

Drying Instructions

1. Clean the lint filter to improve
drying.
2. Place clothes into the dryer.
3. Add dryer sheets to reduce static
and add softness to fabrics.
4. Select cycle.
5. Push start to begin drying.

Learn more about webster hall's laundry card system

CSC ServiceWorks App

It's easier than ever to request service! Download the CSC ServiceWorks Service Request App. Scan the barcode on the machine license plate using the app. This will create a service request, which you can customize by choosing from a list of common service options.

LaundryView Online Monitoring

View your laundry room online before heading to see machine availability using LaundryView.

The Campus Clothes Line

Have questions about what temperature to use or how to get out a stubborn stain? Visit The Campus Clothes Line® for everything you need to know about laundry, including interactive operational instructions, tips to Green Your Laundry Routine (pdf), and also receive access to videos, contests, prizes and much more.

Utilities

Internet

Wireless network access is available in on-campus residential buildings. Using the wireless connection is recommended to reduce overall university energy consumption. Ethernet (hard-wired) jacks are available in each on-campus room. Wired ports are turned off by default. If you need to use a wired connection, visit cmu.edu/computing for more details. The Residence on Fifth is a completely wireless environment.

CONNECTING TO THE INTERNET

Residents of Fairfax, Webster, and Shady Oak Apartments with Comcast cable and internet should use the instructions below to connect to the internet.

Connecting to the internet for residents with Comcast internet (pdf)

Cable

Residences located on campus include cable TV service in all student rooms. You will need to bring a cable-ready digital TV and a coaxial cable to connect.

Water, Sewage, Heat & Electricity

These utilities are among the services covered by the housing rates and are supplied to all university housing.

Air Conditioning

Some residences are air conditioned. If students need air conditioning in a residence without air conditioning for medical reason, please read the air conditioning section of the Housing policies.

Space Reservations

The below spaces are closed until further notice, and reservations for these spaces are not available. Please email Residential Education with any inquiries.

Morewood Gardens Multipurpose Room

The Morewood Gardens Multipurpose room has a wooden floor, barre, and mirrored wall. It can be used for dance practice.

University departments and student organizations can request a reservation by completing the reservation form at least 48 hours in advance of your requested reservation time. Reservations are scheduled on a first-come, first-served basis. Reservations can be made for a one-time use or recurring use during the semester. Reservations are accepted for the current semester beginning 8:30 am on the first day of classes. All reservations are canceled at the end of each semester. Reservations are not confirmed until you receive a confirmation email.  

If you are not a Morewood Corridor resident (Morewood E-Tower, Morewood Gardens, Mudge House, Stever House, and the Greek Quad), you will need to request access to the Morewood Gardens front door in order to gain entry to this multi-purpose room. Those requests should be sent to housing@andrew.cmu.edu at least 48 hours (during the business work week) in advance of the reservation. If you will be holding an event and you are unsure of the attendee list, the leader or organizer of the group can request access and then will be responsible for meeting the group in advance of entering the building.

Demand for using this space is high, so to accommodate as many requests as possible, students and organizations are limited to a maximum of two hours per day and a maximum of six hours per week. Please notify Residential Education in advance of all cancellations. We expect that you will leave the room clean and remove all items that you bring into the space. Please vacate the multipurpose room at least five minutes prior to the end of your reservation so the next group may begin using the space promptly at their reserved time.

The Donner Dell & Grill

The Donner Dell is an outdoor space behind Donner House and West Wing/Resnik House, featuring a basketball court, a swing set and a grill.

University departments and student organizations can request to reserve the dell/grill by completing the reservation form at least 48 hours prior to your requested reservation time. Reservation requests are checked by Residential Education staff during regular business hours, therefore requests made after hours will be checked the next business day. 

Please be respectful to others using the adjacent recreational spaces. Trash and recycling cans at the site are provided, but small. If you anticipate creating a lot of waste, please bring extra garbage bags. There are dumpsters located on the east side of Donner House that you are welcome to use. Please leave the space clean and remove all items that you bring to the Dell and Grill.

West Wing Tech Lounge & Rec Room

The West Wing Tech Lounge is a meeting room that can accommodate up to 20 people. The West Wing Recreational Room is a casual lounge area typically used for gatherings and can hold up to 30 people.

University departments and student organizations can request a reservation by completing the reservation form at least 48 hours in advance of your requested reservation time. Reservations are scheduled on a first-come, first-served basis. Reservations can be made for a one-time use or recurring use during the semester. Reservations are not confirmed until you receive a confirmation email. Reservation requests are checked by Residential Education staff during regular office hours, therefore requests made after office hours will be checked the next day when the office is open. Please notify Residential Education in advance of all cancellations. We expect that you will leave the room clean and remove all items that you bring into the space.

The West Wing Tech Lounge and Recreational Room are available each year from early August through mid-May. Individuals/groups making a reservation would need to obtain ID card access through Housing Services to access these rooms. 

Resident Communication

The Office of Residential Education is the hub for sharing information with students who live in our residence halls. If you have a campus event that is happening and you are thinking about how to include residents in your program, we are glad to assist.

Poster distribution is suspended until further notice. Please submit your event and other notices to Announcements. Images and short blurbs are accepted. See below "Weekly Announcement Emails" for details.

Each Monday afternoon, during the fall and spring semesters, a weekly announcement e-mail is sent to all students living in our residential communities. This email message is sent to the Residential Education staff (Resident Assistants) who forwards it to their residents. The Announcement e-mail contains information about upcoming events sponsored by Carnegie Mellon recognized groups, organizations, departments or campus communities. 

To have an upcoming event included in the weekly announcement, please send an e-mail with detailed information an image (can be a poster), if applicable, and a short blurb by 5 p.m. on Friday. Information received after the deadline will be included in the following week's message, if applicable.

To subscribe or unsubscribe from the announcement e-mail list, please send an email with your name and e-mail information. 

Poster distribution is suspended until further notice. Please submit your event and other notices to Announcements. Images and short blurbs are accepted.

The Office of Residential Education distributes posters to residential staff members for posting in campus residence halls. Posting is limited to Carnegie Mellon University recognized student organizations and University departments/programs only. We do not distribute materials for external sources or businesses. 

The following information must be provided on the poster: date, time, place, sponsored by, funded by (if funded), and contact information (either a phone number or Carnegie Mellon email address).