Carnegie Mellon University

Students who are not currently living on-campus and have belongings remaining in their former university housing space have four available options from which to choose on how to handle their belongings:

  • Option 1: You (or a proxy) plan to return to campus to retrieve your belongings, which we are asking to occur by no later than June 15, 2020;
  • Option 2: The university will pack and store your belongings, at no cost to you, until the next semester in which the residence halls fully re-open;
  • Option 3: The university will pack (at no cost to you) and ship (at your expense) belongings to your current location; or
  • Option 4: The university will coordinate a combination of Option 2 and Option 3 for your belongings.

Learn more on the Belongings Information page.


Re-Assignment Questions & Answers - Updated 5/1/20

The following buildings will remain open through the end of the semester:

  • Fairfax Apartments
  • Highlands Apartments
  • Margaret Morrison Apartments
  • Morewood Gardens
  • Mudge House
  • Residence on Fifth Apartments
  • Resnik and West Wing Houses
  • Roselawn Apartments
  • Shady Oak Apartments
  • Shirley Apartments
  • Webster Apartments
  • 1091 Morewood Ave.

The following buildings are closed as of Monday, April 6:  

  • Boss House
  • Clyde House
  • Donner House
  • Greek chapter houses
  • Hamerschlag House
  • Henderson House
  • McGill House
  • Morewood E-Tower
  • Neville Apartments
  • Scobell House
  • Spirit House
  • Stever House
  • Welch House
  • Woodlawn Apartments

Students who need to collect their belongings from a closed building will be provided access for a maximum of 48 hours.

To be as fair and equitable as possible given these unprecedented times, we will be creating a COVID-19 room rate for the second half of the spring semester that is equivalent to the traditional double per night room rate, which will lower or match most students’ current room rates. For the very few students who currently pay our only lower rate (traditional triple), you will continue to pay your current rate. Student accounts will be updated with this charge in the coming weeks.


Move-Out Questions & Answers

Students who are not currently living on-campus and have belongings remaining in their former university housing space have four available options from which to choose on how to handle their belongings:

  • Option 1: You (or a proxy) plan to return to campus to retrieve your belongings, which we are asking to occur by no later than June 15, 2020;
  • Option 2: The university will pack and store your belongings, at no cost to you, until the next semester in which the residence halls fully re-open;
  • Option 3: The university will pack (at no cost to you) and ship (at your expense) belongings to your current location; or
  • Option 4: The university will coordinate a combination of Option 2 and Option 3 for your belongings.

For residents who lived in Residence on Fifth, Highlands, Shady Oak, or Shirley:

These buildings will be used for summer housing for current residents who are unable to leave campus. Therefore, these apartments will need to be cleared out by mid-May. Residents with belongings in these buildings should Belongings Plan Form and select the storage or shipping option by May 6, 2020. 

For residents who lived in any other building:

The deadline for retrieving belongings in these buildings is extended until June 15, 2020. This is our preferred option as it allows you to pack and transport your own items. Students who choose this option will need to schedule a pick-up date with Housing Services so that access to your building and room can be granted before you arrive on campus. If you know when you plan to return to campus, please include that information in the Belongings Plan Form. If you do not know a date yet, you should still complete the form, and then later email rmassign@andrew.cmu.edu at least two business days in advance of your return so that access can be added.

For those residents who do not anticipate being able to return to campus by June 15, the university will pack your belongings and then store and/or ship them; details are provided below.

Storage (free of charge):

For those students who wish to have their belongings stored until the next semester that Carnegie Mellon’s residence halls are open, Housing Services will pack and store your belongings on-campus free of charge. Students will have the opportunity to work directly with a packer (who will be a university staff member) to determine what should be stored and what can be discarded or donated. Please note that storage will not be offered for food, items that could be perishable, messy or spill (i.e. shampoo, dish soap, etc.), or potentially for large, bulky items (i.e. futon).

Shipping (student will be responsible for shipping costs):

For those students who need all or some of their belongings now, students can opt to work with a packer to have belongings packed and shipped to an address of their choosing. Packing, boxes and packing supplies will be provided free of charge, but shipping costs will be the responsibility of the student via a charge to their student account. Students can work directly with their packer to determine what they would like to have shipped, and students can opt to have any non-essential items either stored or discarded. Exact costs of shipping will not be known in advance, as shipping costs will be determined by final weight and shipping zone. Example estimated rates are provided on the belongings webpage to give residents an idea of approximate costs for shipping.

Please note that shipping will not be offered for items prohibited by the shipping company, or for any food, perishables, or items that could be messy or spill (i.e. open or unopened shampoo, dish soap, etc.). Items that cannot be boxed (standing fan, personal desk chair, etc.) may not be able to be shipped. Also, items shipped internationally may have unique requirements and Housing Services will do its best to communicate any issues with those students directly. Again, the university packer will be able to assist in discussing all these concerns on an individual basis.

Timeline:

Housing Services hopes to start the packing process as early as May 11, so if you know you want to have your things placed storage and/or shipped to you, please complete the Belongings Plan Form as soon as possible. The deadline to complete the form is 5 p.m. on Wednesday, May 6, 2020. Our goal is to complete all packing (for both storage and shipping) by the end of May.

Packer via video call:

As we mobilize and determine the schedule to pack personal items, a CMU staff member who will be your packer will contact you to set up a call and will work with you to manage your storage and/or shipping needs. Packing will occur during normal Carnegie Mellon business hours and will require some coordination in communication. We realize that this is a time-consuming process but we feel it is the best way to manage your belongings in a personalized manner and the university has your best interest at heart as we manage this process. We ask for your continued patience as we make our way through this process.

Students living in Fairfax, Webster, Shady Oak or Neville Apartments must return hard keys to the drop box located in the vestibule of the Residence on Fifth.  A lock change fee of up to $150 will be charged for any keys not returned.

If you are currently living on campus and plan to move out, you must complete the Student Self Check-Out Form in order to notify Housing Services that all of your belongings have been removed. Following receipt of the self-check-out form, your room will be visited by a housing staff member to confirm the move-out.

A resident who needs to designate a proxy to pick up their belongings should send an email from their Andrew account to their Housefellow with a request to designate a proxy. Residents will need to supply the proxy’s name and contact information in that email.

The resident will need to share a list of what needs to be collected from the room to the Housefellow.

The Housefellow will reply to the resident and request that the proxy contact them and set up an appointment to collect belongings.

Students who are currently off campus and wish to return to campus to retrieve their belongings must email Housing Services at least 24 hours before returning to campus with the date they plan to retrieve their belongings. They will be granted access into the building for 48 hours. Once move out has been completed, you must complete the Student Self Check-Out Form in order to notify Housing Services that all of your belongings have been removed. Following receipt of the self-check-out form, your room will be visited by a housing staff member to confirm the move-out.

Students living in Fairfax, Webster, Shady Oak or Neville Apartments must return hard keys to the drop box located in the vestibule of the Residence on Fifth.  A lock change fee of up to $150 will be charged for any keys not returned.

MORE SPECIFIC INFORMATION ABOUT SPRING 2020 COVID-19 MOVE-OUT IS AVAILABLE HERE.

Students can hire Dorm Room Movers, a partner to the university, to assist with storage as part of the move-out process. Dorm Room Movers has added complimentary campus pick-up on select dates in May. Storage pricing is per box or non-boxed item per semester.

What's Included:

  • Items are picked-up and delivered back to campus at a later date by professional movers.
  • $100 insurance coverage per box or unboxed item.
  • Climate-protected storage and 24/7 security.

MicroFridge collection will start the week of May 17. If you rented a MicroFridge unit, clean and unplug it and leave it in your room. 

We no longer have the staff available to sanitize the red carts so most have been returned to storage.  There are a few carts still around in the buildings but they are not being routinely sanitized. Therefore for health and safety reasons, students should plan to complete their move out without a red cart.

  • Clean rooms and common areas as applicable.
  • Remove all personal belongings before leaving your room as the University is not liable for your personal belongings. Check dressers, closets and desks to ensure items are removed.
  • Remove all garbage from your room to the designated trash area in your house community or dumpsters outside of the hall. Large items/excess trash left in the room could result in a charge.
  • Close all windows and turn off water faucets in your apartment, room, or suite.
  • For those with hard keys: return your keys and laundry card (if applicable) to 24/7 through the drop-box located in the Residence on Fifth vestibule.
  • To formally check-out of your room, complete the Student Self Check-Out Form.

Yes please use a cardboard or padded mailer (not a paper envelope) with a note that includes your name, Andrew ID, and building and room number, and include your keys, key fob, and laundry card (if applicable), and address as follows:

Housing Services
Carnegie Mellon University
C/O Anna Taylor
5000 Forbes Avenue
Pittsburgh, PA 15213

To ensure a smooth move out for everyone, we ask that you limit the time you are parked around all buildings to only the time needed to pack your vehicle. Please leave someone with your vehicle and do not park on sidewalks, in an active lane of traffic, or in a fire lane. Campus Police and Parking Services will continue to enforce all traffic regulations. In order to avoid violating any parking or traffic regulations, we highly suggest that you fully pack up your room, then load your vehicle. 

Free parking is available in the East Campus Garage and most campus parking lots weekdays after 5 pm and all day on Saturday and Sunday.

All eligible USPS first-class, priority, and express mail, magazines, and packages can be forwarded. In order to begin this service, please complete the SMC Mail Forwarding Form.

Students currently living in university housing and/or are enrolled in a university dining plan who move-out of housing or do not return to campus will have their housing and dining charges prorated. Specific details about these adjustments are forthcoming, including any applicable financial aid impacts. In general, for university housing, the effective date for the prorate will be the date on which move-out was completed; for students who cannot return to campus to retrieve their belongings, the effective date of prorate will be March 16, 2020. Information about refunds or credits to university dining plans will be provided by Dining Services.

At this point in time, Housing Services has processed most of the housing adjustments, but is still working to process adjustments for students who vacated after March 30. Any credit/adjustment for housing will be credited to your student account. Please note that if you are receiving financial aid, the type of financial aid you receive may impact whether or not you receive an actual refund; students should reach out to The Hub/Student Financial Services for details related to their specific situation and financial aid package. Adjustments made between March 30 and April 10 will be posted to the student accounts on or around April 13. Please also be sure to read the additional information provided by The Hub and Student Financial Services.

Yes, students who are currently living in campus housing can receive an adjustment by notifying Housing Services of their plan to vacate, and by completing the Student Self Check-Out Form once completely moved out, between now and May 1. The adjustment will be a prorated amount based on the date that the student completely vacates. After May 1, housing adjustments will not be prorated.


Additional COVID-19 Housing Questions & Answers 

Residents experiencing electronic lock-outs should call 412-268-2139 or email housing@andrew.cmu.edu during business hours (Monday through Friday, 8:30 am to 5 pm). All after hours lock-outs should be referred to Campus Police.

Based on direction from the Allegheny County Health Department, any residential student who has been identified through clinical screening as a suspected or confirmed COVID-19 case will need to be isolated in their current room or an alternate location with a private bedroom and private bathroom. The isolation period could last as long as 14 days, during which time the student will be instructed not to leave the room.

As we would with any health concern, we want to make sure that students receive the care they need. If you have a concern for another person’s health or well-being, please contact Maureen Dasey-Morales, associate vice president for community health and well-being. Any student seeking personal health care can connect with University Health Services at 412-268-2157.
The CDC and Allegheny County Health Department are excellent resources for information about COVID-19.

The summer housing application is now available to all current residents living in campus housing.  Please apply by 5 p.m. on  Thursday, April 30, 2020.

We are tentatively planning to use the following buildings for summer housing: Highlands Apartments, Shirley Apartments, Shady Oak Apartments, Resident on Fifth, and Webster Apartments. However, if demand for summer housing is lower than anticipated, we will make the decision to close some of those buildings so that all residents are consolidated into a limited number of buildings. We will do our best to keep residents in their current assignments as much as possible, but all residents – even those currently living in the buildings listed above – should be prepared for the possibility of a move to a different building for their summer accommodations.

Students who believe they need summer housing but then cancel on or before to May 17 will not be assessed any housing or cancellation fees. Residents who are in summer housing on May 18 but are able to return home or move elsewhere later in the summer will be able to cancel and have their housing charges prorated to the date that they notified Housing of their move-out. No cancellation fees will apply.

All summer housing residents will be assigned to apartment single rooms, with a private bedroom, kitchen and bathroom. The summer housing rate will be $3,239 for the full summer term of 82 nights, or $39.50 per night for those who do not stay through the term end date of August 8, 2020.

No, Housing Services will not be accepting additional students from off-campus for the remainder of this semester. Off-campus students who are in need of assistance can contact their Student Affairs college liaison for support.