Student Support Resources
The Student Support Resources team offers an additional level of support and expertise for students who are navigating any of a wide range of life events. Student Support Resources staff members work in partnership with campus and community resources to provide coordination of care and support appropriate to each student’s situation.
CMU Cares Referral Form
Any member of the CMU community, alumni, family member or friend may use this form if they know or feel a CMU student may be in need of support or assistance due to behavioral, mental health and well-being concerns. This form refers the student of concern to Student Affairs staff who will assess and take appropriate action.
This form is not for emergency or immediate life safety situations. In these cases, contact University Police at 412-268-2323 or call 911.
The Student Support Resources Team
After completing his undergraduate studies in geography and environmental studies at the University of Wisconsin-Madison, serving as an AmeriCorps VISTA at Lewis and Clark College, and working in non-profit organizations, Jacob earned his master's in community counseling at the University of Wisconsin-Whitewater. As a counselor, Jacob has worked in community behavioral health and in K-12 and higher education settings, most recently at NYU. When not supporting CMU students, Jacob can be found exploring Pittsburgh with his spouse Chelsea and daughter Maxine and playing stringed instruments at old-time and bluegrass jams.
With extensive experience in Student Affairs, Jankie has worked in higher education since 2005 serving diverse college and university students. Whether instructing students in the classroom, coaching them for academic success or connecting them with resources, she supports students in achieving their educational goals. Jankie earned her B.Sc. in mechanical engineering from Tennessee State University in Nashville and her M.Ed. from Temple University in Philadelphia, PA. When out of the office, Jankie enjoys going to the theatre, exploring new restaurants, listening to contemporary jazz and baking with her daughter Waverly.
Bryan Koval
Director of Student Support Resources & Housefellow
Morewood Gardens, D-103
412-268-2075 | Email Bryan
Bryan has been working with residential students at Carnegie Mellon since 2010. Part of the Office of the Dean of Students, he leads a team that is focused on student support services within Student Affairs. The proud housefellow for West Wing, Bryan completed his undergraduate studies and his master’s in higher education from Penn State University, and his doctorate in higher education administration from George Washington University. Out of the office, he is likely listening to podcasts or walking his Samoyed with his spouse, Laura.
Kelsey Murphy
Coordinator of Student Support Resources
Morewood Gardens, D-103
412-268-2075 | Email Kelsey
Kelsey joined CMU in January 2025 after supporting college students in residence life for over a decade. She earned her master’s degree in higher education from Geneva College and her bachelor’s degree in inclusive childhood education and communication from Houghton University. Kelsey has prior experience with student leader hiring and training, student accountability, mentorship, Title IX and facility management. Kelsey loves watching young adults be challenged and grow into well-rounded, compassionate, and thoughtful humans. In her free time, she enjoys running, biking, paddleboarding and watching sports!
Abbey Rossman
Coordinator of Student Support Resources
Morewood Gardens, D-107
412-268-2075 | Email Abbey
Abbey joined CMU in summer 2022 as a coordinator of Student Support Resources. Coming from a Student Affairs background, Abbey's experience includes supporting students throughout their journey inside and outside of the classroom. She received her master's degree in human development and family studies from The University of Rhode Island and bachelor's degree in health sciences from SUNY Brockport. In her spare time, Abbey can be found cheering on the New York Mets, Jets, and spending time outdoors with her partner and pup!
Ryan Young
Coordinator of Student Support Resources
Warner Hall 321
412-268-2075 | Email Ryan
Ryan joined CMU in 2022 as a coordinator of Student Support Resources. He works with students who may benefit from additional support as they navigate various life events throughout their time at CMU. Ryan earned his master of social work at the University of Pittsburgh and is a licensed social worker in PA. He has prior experience supporting adults, families, and youth while working in mental health therapy, forensic social work, and complex case coordination in local government. Outside of work, he enjoys walks around Pittsburgh's neighborhoods, listening to podcasts, and attending Pitt sports games.