Carnegie Mellon University

Housing & ResEd Remote Office Hours 

To protect the well-being of the university community, Housing Services & Residential Education is open by appointment only. Residents, contractors, and staff members should only physically come to the office if you need to pick-up an item (such as a key), and an appointment is required before coming to the office.  Use the link to the right to make an appointment.  For all other requests, Housing and ResEd staff will continue to be available to serve your needs and assist you remotely via phone, email or video/audio conferencing platforms.

  • For remote assistance during regular business hours (8:30 am - 5:00 pm, Monday – Friday), call 412-268-2139 to reach Housing Services and 412-268-2142 to reach Residential Education.
  • You can also contact Housing Services and Residential Education via email. 
  • To make an in-person appointment with Housing Services, or to schedule a Zoom meeting with a Room Assignments staff member, use to appointment links to the right.

For urgent after-hours support, please contact the following campus services:

  • Service Response for urgent facilities issues: 412-268-2910      
  • CMU Police for emergencies and lock outs: 412-268-2323

Housing and ResEd: A Partnership

Housing and ResEd staff work together to create a lived experience that supports, engages, and inspires students throughout their university experience. Within a 24/7 community of support, staff and residents build meaningful relationships that inspire exploration, growth, and learning.

Vision Statement

Housing Services seeks to create a residential experience that supports a positive transition to college life, fosters independence and personal growth, and provides students with opportunities for meaningful community engagement. Through a 24/7 community of support and the commitment of a dedicated and professional staff, Housing Services is committed to providing students with a safe and secure environment as well as a residential experience that allows them to flourish throughout their collegiate journey and beyond.

Mission Statement

With the goal of providing an exceptional residential experience for students, Housing Services upholds a student-first approach that is both responsive and collaborative. In addition to maintaining the highest level of fiscal integrity, Housing Services partners with Student Life to contribute to the overall meta-curricular experience for students.

Vision

Students inspired and supported to engage in a transformative university experience that shapes their evolving understanding of self, community, and their contributions in a global society.

Mission

The Office of Residential Education at Carnegie Mellon University seeks to enhance student learning and development through cultivating vibrant living experiences reflective of the diversity and uniqueness of our residents.  Within those communities, staff and residents aspire for meaningful one on one relationships that supports deep exploration, a commitment to community, and interpersonal growth and learning.

Values that Guide Our Work

Integrity: Aligning our practice with our core values and the ethical principles of our profession
Compassion: Investing in concern for the welfare of others and humanity
Inclusivity: Fostering an environment where all feel welcomed, accepted and respected
Dedication: Demonstrating exceptional commitment to our students and aspiring toward quality work and leadership
Responsiveness: Anticipating and responding to meet the ever-changing needs of those we serve
Collaboration: Active sharing of talent, resources, and time to positively impact the student experience
Innovation: Leading through creative and forward-looking solutions that advance our mission