Carnegie Mellon University

Housing's got you covered.

We're here to make your campus house your home. Let us take care of the daily needs so you can concentrate on being a student and taking full advantage of your Carnegie Mellon experience. If you have any questions about CMU-provided services, email Housing Services or call 412-268-2139.

Maintenance Requests

Emergency Maintenance Requests

In case of a breakdown of an essential service (plumbing, lighting, heating, lock, etc.) or a problem that threatens health and safety, report the problem quickly. Emergencies will be addressed immediately. Less severe maintenance problems may be resolved within 24 hours.

For emergency maintenance during Housing Services office hours (Monday - Friday, 8:30 am - 5:00 pm), call 412-268-2139.

When the office is closed, call the Service Response Center at 412-268-2910. Please be specific when the service technician answers.

Non-Emergency Maintenance Requests

Submit all non-emergency requests for maintenance in the residence halls (including furniture requests) via the online Housing and Dining Portal. Login and click the "Maintenance" link on the menu bar. (Only students who are checked into their room will be able to submit a maintenance request.) Be detailed in your request. The target time frame for non-emergency requests is seven working days.

For Staff maintenance requests, or requests by students for a location outside of their living space, use this request form instead.

If you encounter difficulties with a wired or wireless connection, complete and submit the Wired/Wireless Problem Report.

Submit a Maintenance Request

Contact Information

EMERGENCY MAINTENANCE REQUESTS
Call Housing Services during office hours at 412-268-2139.

AFTER-HOURS EMERGENCY MAINTENANCE
Contact FMS Service Response at 412-268-2910.

AFTER-HOURS LOCKOUTS
Contact Campus Police at 412-268-2323.

Submit a Non- Emergency Maintenance Request

How to Submit a Maintenance Request

Room Inspection/Inventory and Damange Billing

Upon checking in, each student must inspect his or her room, apartment or house, and complete a Room Condition Report as accurately as possible. This report plays an important part in tracking damages from check-in to check-out and is the main component of spring closing inspections and damage billing assessments.

Residents who are checked into their fall semester housing assignment can complete their Room Condition Report by logging into the Housing and Dining portal (click on the "Inventory" option from the gray menu bar near the top of the page). "Checked in" means you have either checked in at a first-year check-in tent, tapped your ID card at your electronic lock (for upper-class students in card key buildings), or picked up your hard key at the Residence on Fifth desk. If you are “checked in” and not seeing the "Inventory" option in the portal, contact Housing Services at rmassign@andrew.cmu.edu or 412-268-2139. 

Each resident must complete a Room Inspection Report. Additionally, one resident for each room/suite/apartment must complete the “Shared Inspection” which is for all shared spaces within the unit, such as a bathroom, kitchen, living room, etc.  Please note that once the “Shared Inspection” is completed by one resident, it cannot be modified by others later on.

Complete Your Room Condition/inventory Report Now

How to Complete Your Room Condition/Inventory Report

Assessment and Billing

All rooms receive two separate inspections following check-out: one for cleanliness and another for damages and missing furniture. The billing assessment for all room damages will be based on the Room Condition Report completed at fall check-in. Roommates whose rooms fall below standard may share financial charges to cover cleaning, repair and furniture replacement costs unless specific responsibility can be established.

Laundry

Laundry services are included for all on-campus residents. Housing Services partners with Mac-Gray to provide the latest equipment and advanced technology to serve your laundry needs. There are more than 200 machines on campus that offer LaundryView and LaundryView mobile (scan the QR code displayed in the laundry room), which allow you to check machine availability and report maintenance concerns from the convenience of your computer or device.

Utilities

Internet

Wireless network access is available in on-campus residential buildings. Using the wireless connection is recommended to reduce overall university energy consumption. Ethernet (hard-wired) jacks are available in each on-campus room. Wired ports are turned off by default. If you need to use a wired connection, visit cmu.edu/computing for more details. The Residence on Fifth is a completely wireless environment.

Troubleshooting Xfinity Cable or Internet Service (Webster, Shady Oak, or Fairfax - pdf)

Cable

Residences located on campus include cable TV service in all student rooms. You will need to bring a cable-ready digital TV and a coaxial cable to connect.

Water, Sewage, Heat & Electricity

These utilities are among the services covered by the housing rates and are supplied to all university housing.

Air Conditioning

Some residences are air conditioned. If students need to install an air conditioner in a residence without air conditioning for medical reason, please read the air conditioning section of the Housing policies.

Desk Services

Several university residences offer service desks. Desk services include:

  • general information about buildings in the neighborhoods, available amenities, neighborhood events, and campus directions
  • equipment check out
  • lock out assistance (beginning when classes start)
  • lost and found
  • liaison for general Housing Services and Residential Education questions
  • red cart check-out
  • printing stations (including paper/stapler stocking and basic troubleshooting)

Private areas of residence halls are only permitted to Carnegie Mellon students, their escorted guests, and authorized representatives of the university. To gain access to a building that has a service desk, a person must use an ID card reader.

The following locations are managed by desk managers and a graduate coordinator during the fall and spring semesters (starting the first day of class.) Hours vary during breaks and summer. 

Please contact us if you have questions or suggestions to improve desk services.

SERVICE DESK LOCATIONS PHONE NUMBER HOURS
Donner House (serving the Hill) 412-268-3080 10AM-2AM
Morewood Gardens (serving the Morewood Neighborhood) 412-268-2080 10AM-2AM
The Residence on Fifth (serving the Oakland Community 412-268-1518 24 hours a day

 

The Hill

Boss HouseDonner HouseHamerschlagHenderson HouseMargaret Morrison Apartments, Margaret Morrison GreekMcGill HouseResnik HouseRoselawn ApartmentsScobell HouseSpirit HouseWelch HouseWest WingWoodlawn Apartments

ACCESS:
Residents of The Hill will be able to access the Donner printing station and desk. (Hill residents interested in using the music rooms in Donner on a regular basis will need to request access from their housefellow.)

Morewood Neighborhood 

Doherty ApartmentsE-TowerMorewood GardensMudge HouseStever HouseGreek Quad

ACCESS:
All Morewood Corridor residents will have access to the front door of Morewood Gardens in order to access the computer lab, makerspaces, and other community spaces on the first floor of the building.

Oakland Community

Clyde HouseFairfax ApartmentsHighland ApartmentsNeville ApartmentsResidence on FifthShady Oak ApartmentsShirley ApartmentsWebster Apartments

ACCESS:
All Oakland residents will have access to the front door of the Residence on Fifth building in order to access the desk, printing station, and common areas of the first floor.

Space Reservations

The Morewood Gardens Multipurpose Room

The Morewood Gardens Multipupose room has a wooden floor, barre, and mirrored wall. It can be used for dance practice.

University departments and student organizations can request a reservation by completing the reservation form at least 48 hours in advance of your requested reservation time. Reservations are scheduled on a first-come, first-served basis. Reservations can be made for a one-time use or recurring use during the semester. Reservations are accepted for the current semester beginning 8:30am on the first day of classes. All reservations are cancelled at the end of each semester. Reservations are not confirmed until you receive a confirmation email.  

If you are not a Morewood Corridor resident (Doherty Apartements, Morewood E-Tower, Morewood Gardens, Mudge House, Stever House, and the Greek Quad), you will need to request access to the Morewood Gardens front door in order to gain entry to this multi-purpose room.  The Morewood front desk will no longer be able to let you in to the building and you will need to have access on your own ID card.  Those requests should be sent to housing@andrew.cmu.edu at least 48 hours (during the business work week) in advance of the reservation.  If you will be holding an event and you are unsure of the attendee list, the leader or organizer of the group can request access and then will be responsible for meeting the group in advance of entering the building and all entering together.

Demand for using this space is high, so to accommodate as many requests as possible students and organizations are limited to a maximum of two hours per day and a maximum of six hours per week. Please notify Residential Education in advance of all cancellations. We expect that you will leave the room clean and remove all items that you bring into the space. Please vacate the multipurpose room at least 5 minutes prior to the end of your reservation so the next group may begin using the space promptly at their reserved time.

The Donner Dell and Grill

The Donner Dell and Grill is an outdoor space behind Donner House, near the Solar Decathlon House.

University departments and student organizations can request to reserve the dell/grill by completing the reservation form at least 48 hours prior to your requested reservation time. Reservation requests are checked by Residential Education staff during regular business hours, therefore requests made after hours will be checked the next business day. 

Please be respectful, during daytime hours, to staff in the BXA office, which is located inside the Solar Decathlon House. Trash and recycling cans at the site are provided, but small. If you anticipate creating a lot of waste, please bring extra garbage bags. There are dumpsters located on the east side of Donner House that you are welcome to use. Please leave the space clean and remove all items that you bring to the Dell and Grill.

The West Wing Tech Lounge and Rec Room

The West Wing Tech Lounge is a meeting room that can accomodate up to 20 people. The West Wing Recreational Room is a casual lounge area typically used for gatherings, and can hold up to 30 people.

University departments and student organizations can request a reservation by completing the reservation form at least 48 hours in advance of your requested reservation time. Reservations are scheduled on a first-come, first-served basis. Reservations can be made for a one-time use or recurring use during the semester. Reservations are not confirmed until you receive a confirmation email.  Reservation requests are checked by Residential Education staff during regular office hours, therefore requests made after office hours will be checked the next day when the office is open. Please notify Residential Education in advance of all cancellations. We expect that you will leave the room clean and remove all items that you bring into the space.

If you have any questions, please contact the Student Life Suite at 412-268-2142.

*Please note: The West Wing Tech Lounge and Recreational Room are available each year from early August through mid-May. Individuals/Groups making a reservation would need to obtain ID card access through Housing Services to access these rooms. 

Resident Communication

The Office of Residential Education is the hub for sharing information with students who live in our residence halls. If you have a campus event that is happening and you are thinking about how to include residents in your program, we are glad to assist.

The Office of Residential Education distributes posters to residential staff members for posting in campus residence halls. Posting is limited to Carnegie Mellon University recognized student organizations and University departments/programs only.  We do not distribute materials from external sources or businesses.    

The following information must be provided on the poster: date, time, place, sponsored by, funded by (if funded), and contact information either a phone number or Carnegie Mellon University e-mail address (in the form of @andrew.cmu.edu). A Carnegie Mellon email address is non-negotiable and must be provided. You must also indicate if you have reserved appropriate space for your event. Failure to include this information will result in your request for distribution to be declined until the poster is updated.

To ensure timely distribution of posters, posters should be submitted for approval at least a week prior to the event, and copies of posters should be dropped off at Student Life Suite no later than 12pm on Wednesdays. Posters are distributed to residential staff mailboxes every Wednesday. Residential Education will not make copies of posters. Please be prepared to supply the necessary number of posters. For questions, please email Student Life or call 412-268-2142.

There are two ways to submit your poster for approval and have it distributed for posting:

In person
  1. Bring one copy of the poster, with the required information outlined above clearly indicated, to the Student Life Suite during regular business hours.
  2. Complete a "Poster Review Application" form at the front desk.
  3. Once the poster is approved, a Student Life Suite staff will notify the person who submitted the form.
  4. Appropriate number of copies for distribution can be dropped off at Student Life Suite after the approval.
Online
  1. Complete this form and email a copy of the poster to Student Life

  2. Once the poster is approved, a Student Life Suite staff member will notify the person who submitted the form.
  3. Appropriate number of copies for distribution can be dropped off at Student Life Suite after the approval.

Each Monday afternoon, during the fall and spring semesters, a weekly announcement e-mail is sent to all students living in our residential communities. This email message is sent to the Residential Education staff (Resident Assistants) who forwards it to their residents. The Announcement e-mail contains information about upcoming events sponsored by Carnegie Mellon recognized groups, organizations, departments or campus communities. 

To have an upcoming event included in the weekly announcement, please send an e-mail with detailed information (text only, no posters will be accepted) by 10:00a.m. on Monday. Information received after the 10:00a.m. deadline will be included in the following weeks message, if applicable.

To subscribe or unsubscribe from the announcement e-mail list, please send an email with your name and e-mail information.