Carnegie Mellon University

Analytics-Driven Health Care Operations and Design

Effective health care begins with having the right people and the right materials in the right facilities ready for patients, as well as the right incentives for all parties.

Tepper faculty and their collaborators develop advanced analytical methods to ensure health care operations and markets run smoothly, whether it's the design of insurance or the supply of materials or people such as blood, vaccines, health care aides, equipment, or home visits.

Faculty Experts

Alan Scheller-Wolf

Alan Scheller-Wolf, Senior Associate Dean, Faculty and Research; Richard M. Cyert Professor of Operations Management

Website

Research Interests

  • Blood Platelet Inventory Management: How to manage ordering and distribution of products such as blood platelets in the face of their short shelf life and age-dependent demand.
  • Medical Surplus Redistribution: Determining how Global Links, a medical relief and development organization, can use their information to forecast supply and demand for donated surplus medical supplies.
  • Opioid Use Disorder: Using wearables to reduce relapse rates through timely personalized interventions (joint with Sridhar Tayur).
  • Consistent Staffing for Long-Term Care Through On-Call Pools: How different strategies, like an on-call pool, can potentially lower costs and improve consistency of care in nursing homes.
  • Fairness of multi-listing for organ transplants.

Collaboration and Partnerships

  • American Red Cross
  • Compassionate Care Hospice

Soo-Haeng Choo

Soo-Haeng Cho, Associate Professor of Operations Management

Website

Research Interests

  • Vaccine supply contract: Improving supply contracts between vaccine manufacturers and health care providers under uncertain demand and supply.

  • Trauma center and air ambulance: Finding the optimal location of trauma centers and air ambulances for effective coverage.

  • Innovative delivery of health care service such as telemedicine.

Courses

  • 45-864 Operations Strategy includes topics such as process management and capacity planning of service organizations.

Willem Van Hoeve

Willem van Hoeve, Carnegie Bosch Associate Professor of Operations Research

Website

Research Interests

  • Nurse Scheduling for Residential Care: Applying optimization technology for decision-making in operations and strategy. A recent research project, funded by Highmark, studies the optimal design of provider networks.

Courses

  • 45-950 Operations Research Implementations includes projects related to health care. Students learn how to develop and implement mathematical optimization models for real-world business problems. 

Anh Nguyen

Anh Nguyen, Assistant Professor of Economics

WEBSITE

Research Interests

  • Health Insurance Market: Reducing inefficiency from asymmetric information. How demand for health care affects market outcomes, and how health insurers behave differently from firms in other markets.

sridar tayur

Sridhar Tayur, Ford Distinguished Research Chair and Professor of Operations Management

WEBSITE

Research Interests

  • Facilitating organ transplants through affordable on-demand transportation. Increasing organ and tissue supply by increasing consent rates via nudge videos. Fair allocation of livers.
  • Opioid Use Disorder: Using wearables to reduce relapse rates through timely personalized interventions (joint with Alan Scheller-Wolf).
  • Personalized Cancer Therapy: Machine learning algorithms to predict immuno-oncology drug response.
  • Overtesting: Disentangling the roles of physicians, reimbursement structure, insurance plans, legal risk, and patient utility.

Courses

  • 47-762 Health Care Operations
  • 45-965 Service Management: Go-to-Market Strategy and Operations

Industry Partners

  • Massachusetts General Hospital, UC San Francisco, BehAIvoir, Mitra Biotech
  • Organ Procurement Organizations: NJ Sharing Network, Nevada, Georgia, California

 John Hooker

John Hooker, T. Jerome Holleran Professor of Business Ethics and Social Responsibility; Professor of Operations Research

Website

books and articles

Research Interests

  • Home Health Care Delivery: Routing and scheduling of home health care aides (partnership with Compassionate Care Hospice).
  • Equity  Vs. Efficiency in Health Care: How to allocate health care resources in a principled way so as to give priority to those most in need without overly compromising total benefit (joint with H.P. Williams, London School of Economics). Inspired by issues in the U.K. National Health System.

Consulting

  • Compassionate Care Hospice

Kannan Srinivasan

Kannan Srinivasan, H.J. Heinz Professor of Management, Marketing and Business Technologies

WEBSITE

Research Interests

  • Cost of Moral Hazard in Employer-Based Insurance: Employer-based insurance firms are more shielded from the consequences of risks. The research examines how changing cost-sharing characteristics of insurance plans and providing more accurate information to consumers can reduce demand-side inefficiencies caused by these moral hazards.

Courses

  • 47-744 Analytical & Structural Marketing Models