Carnegie Mellon University

Carnegie Mellon Computing on Campus

Computing Services Help Center

Computing Services consultants are available to help you connect to the network, set your Andrew account password, print to public printers, and resolve other IT issues. 

Call: 412-268-4357 (HELP) (4357) (7 am - 7 pm)
Email: it-help@cmu.edu 
Visit: Cyert Hall 119 (9 am - 5 pm)


Andrew Account

Your Andrew account is your gateway to the computing environment at Carnegie Mellon. Your account gives you access to email, network registration, public computer labs, and other resources. Keep your login information handy – you will use it often.

If you have lost your Andrew ID, you can look it up on the CMU directory.

If you have lost your password, please contact Computing Services at the contact information above.


Email

Official Carnegie Mellon email is sent to your Andrew email address. Use your Andrew userID and password to access your email. Please check your CMU email at least once a day.


Computer Labs

There are more than 25 computer labs in 10 buildings across campus. Each location has  Windows, Mac, or Linux computers, as well as printers and an extensive complement of productivity and academic software.

Students will receive a printing quota that will allow them to print to campus community printers.


Personal Computers

Before you decide to bring your personal computer to campus, confirm that Computing Services supports your operating system. Check with your academic program for other requirements. Take steps to secure your computer before arriving on campus and connecting to the Carnegie Mellon network. For more information, and help connecting to the wireless network, visit the Computing Services website.
 

Computer Sales

Computer Sales offers a variety of computers, other hardware, and software to the Carnegie Mellon campus community. Our primary goal is to meet your computing needs with the best possible price and products. Pre-College students are eligible to purchase Adobe products. Microsoft products are not available for purchase by Pre-College students, however, students may access Microsoft and other academic software in the computer labs and remotely through Virtual Andrew. We apologize for any inconvenience.

The University Stores are normally not open weekends during the summer, however, the store will have limited hours during Opening Weekend and Family Weekend. Please visit the University Bookstore website for current store hours.