Carnegie Mellon University

CMU Resources

There are many resources, staff and departments that provide services to enhance the intellectual, occupational, emotional, spiritual, physical and cultural development of students.

Review the First-Year Onboarding Checklist for items to complete before your arrival on campus. Browse the resources on this page to learn more about campus offices that will help you prepare for your transition to the university and provide support during the Orientation program.

Banking at Carnegie Mellon University

PNC Bank makes it easier for Carnegie Mellon students to keep track of their money. PNC has convenient on-campus locations, with six (6) ATMs and even a Customer Service Center on the lower level of the Cohon Center. Plus, PNC offers Virtual Wallet® Student, with easy-to-use checking and saving accounts and interactive tools to help students develop solid money management skills.

For even more convenience, you can use your ID Card as an ATM card if you choose to link it to your PNC Bank account. You’ll need only one card to get into your residence hall, pay for meals, do your laundry, get cash at ATMs and more!

PNC Bank ATMs on Campus

  • Cohon University Center, 1st floor – two ATMs (one accepts deposits)
  • Cohon University Center, lower level – two ATMs (accept deposits)
  • Gates Building – 3rd floor
  • Tepper Quad Building
  • Wean Hall – 5th floor lobby

PNC Bank Offices on and near Campus

  • PNC Customer Service Center - Cohon University Center, lower level
  • Craig Street Branch – 4600 Fifth Avenue
  • Oakland Branch – 4022 Fifth Avenue
  • Squirrel Hill Branch – 5810 Forbes Avenue

Registering Personal Property

Setting Up Your Personal Technology

Before you start classes this fall, review this information to help you prepare your tech for life on campus. For more information, visit the Computing Services website.

Prepare your Computer

Review the Tech Quick Start Guide to learn:

  • What to do before you arrive
  • What to do during your first week
  • What resources we provide for you

Need Tech Help? 

Contact the Computing Services Help Center
412-268-4357 (HELP) 

The HUB - Student Service Center

The HUB staff delivers comprehensive service and counsel to students and families regarding financial aid, billing, payments, registration and academic records. For general questions and information, please email The HUB, call 412-268-8186 or visit The HUB website.

The assistant directors in The HUB serve as liaisons for specific colleges and assist enrolled students with key aspects of the enrollment process. Find your assigned HUB liaison on your Student Information Online (SIO) resource page or on The HUB website.

View Your Class Schedule

View your approved class schedule via Student Information Online (SIO) on the Course Schedule screen. Each academic area handles registration differently for incoming students. If you have questions about schedule changes, transfer credits or other issues regarding course registration, speak with your advisor during First-Year Orientation.


Andrew User ID and Student ID Number

Your Andrew user ID and password provide access to numerous campus resources. Your Student ID Number can be found on the My Info screen in Student Information Online (SIO).

We ask that students keep their Andrew User IDs and passwords private. Parents and family members who wish to view a student's information are asked to not request their private log-in information (especially due to Two-Factor Authentication) to SIO. Instead, we suggest using secure services like My Plaid Student and Invoice Authorization, or communicating directly with your student. Learn more about how parents and family members can stay informed on The Hub website.

Student Information Online (SIO)

Student Information Online (SIO) serves as your student profile and you should ensure it is kept up-to-date with your family’s most recent contact information. 

You will log into SIO using your Andrew user ID and password to:

  • View grades, QPA and enrollment status
  • Order transcripts and verifications
  • Plan your course schedule and complete course registration activities
  • View financial aid details, including awards, application status and federal loan information
  • View student account invoices and activity
  • Make payments via Online Banking and designate a bank account for electronic refunds
  • Manage family and friend contact information and invite individuals to view your student account invoices, make payments and order verifications through My Plaid Student
  • View housing and meal plan assignments

Student Privacy & FERPA

Carnegie Mellon University values students' rights to privacy and adheres to the Family Educational Rights and Privacy Act (FERPA). In accordance with FERPA, Carnegie Mellon officials do not disclose information from a student record without the student’s consent. The policy applies to all Carnegie Mellon University students, faculty, staff and school officials. For more information, visit The HUB website.

Postal Services

CMU Postal Services is a full-service U.S. Postal Service (USPS) post office on the lower level of the Cohon University Center. It manages incoming and outgoing campus mail and offers additional services, such as money orders, stamps and mailing supplies.

Your Student Mail Code (SMC)

All incoming first-year students are assigned a four-digit Student Mail Code (SMC) that matches a mailbox in the lower level of the Cohon University Center. Learn more about SMC mailboxes, including how to retrieve your assigned four-digit mailbox number and opening combination in Student Information Online (SIO).

Sending Items to Campus

Use the following address format for USPS, FedEX, UPS and DHL deliveries to an SMC mailbox:

First and Last Name
Student Mail Code Number ("SMC xxxx")
Carnegie Mellon University
5032 Forbes Avenue
Pittsburgh, PA 15289

Learn more about how to address items being sent to campus and restrictions for incoming SMC mail

Forwarding Mail

When you are on campus, you can have mail forwarded to your SMC mailbox. When you are away from campus for extended periods, you can forward your SMC mail to another address. Mail and packages will be held during the winter and spring breaks, and retained for a limited time during the academic year and summer break. Learn more about what happens to unclaimed SMC mail.

Claiming Packages

Mail that fits inside of a mailbox and does not contain a tracking number will be placed inside your SMC mailbox in the Cohon University Center. All remaining items will be held for pickup. Learn more about our parcel pickup process.

University Stores

The University Stores, located in the Cohon University Center, is independently owned and operated by Carnegie Mellon University.

Art Store

The lower level of the University Stores carries supplies for fine arts students and casual hobbyists. Art kits can be purchased in-store or on the University Stores website. The store offers competitive prices and can custom order products and supplies. For more information, email or call 412-268-2968.

Campus Life

The University Stores also carries Carnegie Mellon University clothing, home decor, professional gifts, school supplies and items you need to make your living space feel like home – from folders and binders to extension cords and fans. Merchandise can be ordered online and shipped. For more information, email or call 412-268-1032.

Computers and Technology

The lower level of the University Stores also houses computers and related items as a one-stop shop for your technology needs. Academic pricing is available on a large selection of items from Apple, Dell, Lenovo and more. Contact the University Stores if you have any questions about these items or other brands or technology. For more information, email, call 412-268-2636 or visit the University Stores website.

Textbooks and Course Materials

The University Stores is the official textbook provider for Carnegie Mellon University. Visit the University Stores website for more information about ordering textbooks, course material formats, buyback options and supplementary course information. 

Veteran Benefits Information & ROTC Program Opportunities

Carnegie Mellon is a Veteran Education Program supporting school. Learn about what Veterans Educational benefits may be available to you and the process of using them to support your education. Carnegie Mellon also participates in ROTC Programs for qualified students. Naval, Army and Air Force ROTC are hosted at Carnegie Mellon. Learn about the requirements and the benefits of these Veteran Education programs.