TimelyCare at CMU
Counseling and Psychological Services has partnered with TimelyCare to offer virtual wellbeing services and programs for students. As an addition to the wide range of mental health services that CaPS provides, TimelyCare will expand availability of mental health services to a wider range of days, times and locations, offer on-demand self-care content through its app, and provide emotional support services with professional counselors 24/7. All of this will be available 24/7 from anywhere in the United States, with no cost to visit.
- TalkNow: 24/7, on-demand access to a mental health professional to talk about anything at anytime
- Scheduled Counseling: scheduled options to speak to a licensed counselor (up to 12 visits per year)- evening and weekend appointments are available
- Health Coaching: access to a nutritional specialist to help students adopt healthier lifestyle behaviors related to sleep issues, weight management and more
- Group Sessions: Weekly Guided Meditation and Yoga Group Sessions, plus specialized discussions throughout the year.
Accessing care is simple.
Students can go to timelycare.com/cmu to register with their name and school email address.
Once a student is registered they can then have visits from any web-enabled device – smartphone, laptop, or desktop. TimelyCare is available 24/7 from anywhere in the United States (when students are away from campus, during breaks and holidays).
General TimelyCare FAQs
Who can use TimelyCare?
Any full or part-time undergraduate or graduate student who is currently enrolled at the Pittsburgh campus has access to CMU's customized TimelyCare services.
How do I get started?
What do I do in a crisis?
TalkNow is available 24/7, either through the web platform (timelycare.com/CMU) or though the TimelyCare app. CaPS is available 24/7 by calling 412-268-2922. If someone is in imminent danger, please call 911 immediately.
I use a chosen name instead of my legal name. Will TimelyCare recognize that?
Yes. When you register for TimelyCare, provide the chosen name that you use in SIO when setting up your account.
I am a part-time student. Do I have access to TimelyCare?
Yes! TimelyCare is available for all full and part-time students currently enrolled at the Pittsburgh campus.
I am a graduate student. Do I have access to TimelyCare?
Yes! TimelyCare is available for all undergraduate and graduate students currently enrolled at the Pittsburgh campus.
Why should I download the TimelyCare app?
Set up your account now so that you have immediate access to the service whenever you need it.
Who has access to my TimelyCare records?
TimelyCare Services FAQs
What services are available through TimelyCare?
- TalkNow: 24/7 on-demand emotional support to talk about anything, including anxiety, relationships, depression, and school-related stressors.
- Scheduled Counseling (12 sessions per academic year): Choose the day, time, and mental health provider that works best for you.
- Health Coaching: Develop healthy lifestyle behaviors for nutrition, sleep habits, time management, and mindfulness.
- Sessions: Click on the Sessions tab for guided self-care content, including yoga and guided meditation.
Is there a session limit?
Yes, for Scheduled Counseling sessions. You have unlimited access to TalkNow, Health Coaching, and Sessions. Students have access to 12 Scheduled Counseling sessions throughout the academic year (August 1-July 31). Sessions can be used at any time (ex. 3 sessions in 1 week or 6 sessions in 1 month).
After the 12 free sessions, can I pay or use my insurance to extend my care with TimelyCare?
One of my friends at another university can make medical appointments through TimelyCare. Do we have access to that?
Not at this time. TimelyCare's services are customized. Carnegie Mellon University students have access to TalkNow, Scheduled Counseling, Health Coaching, and Sessions.
When can I use TimelyCare?
TalkNow is available 24/7. Sessions are also available 24/7. For Scheduled Counseling and Health Coaching, students select the day and time that fits their schedule.
How can I find a provider who is right for me?
Students are able to browse the list of Scheduled Counseling and Health Coaching providers and choose a provider that meets their needs. Providers have in-depth bios that include gender, ethnicity, languages spoken, and areas of interest/focus so that you can choose someone based on your personal preferences.
Counseling & Psychological Services (CaPS) FAQs
Can I use both CaPS and TimelyCare?
Yes, although there are some limitations with Scheduled Counseling. You can use Scheduled Counseling either through CaPS or through TimelyCare, but not through both providers at the same time. TimelyCare's TalkNow, Health Coaching, and Sessions services can always be used. Other CaPS services (groups, workshops, consultation sessions, triage, etc.) can still be used in conjunction with Scheduled Counseling at TimelyCare. It is important that if you start using TimelyCare, you inform your current CaPS therapist. We encourage you to reach out to a clinician at CaPS to discuss your specific situation.
I have never been to CaPS. Can I still use TimelyCare?
Yes! You have access to TimelyCare regardless of whether or not you use the services provided by CaPS.
Are any CaPS services replaced by TimelyCare?
Cost & Insurance FAQs
How much does TimelyCare cost?
Do I need insurance to use TimelyCare?
No, you do not need insurance and will not be asked for insurance information.
I have insurance. How does TimelyCare benefit me?
With TimelyCare, you will have free, 24/7 access to providers from anywhere in the United States, regardless of your insurance status. So, you’ll never have to spend time or money looking for care, whether you’re on or off campus.
Is there a cancellation fee?
For Scheduled Counseling, if you do not cancel your session within 24 hours of the appointment time, you may incur a fee. Please cancel scheduled counseling sessions at least 24 hours before the scheduled appointment time by logging into your account and clicking the ‘cancel’ option for your upcoming visit.
I went to TimelyCare.com and am having trouble logging in. What do I do?
Please go to CMU's TimelyCare page (timelycare.com/CMU). If you are still having issues, call 833-4-TIMELY.
Who do I contact for access issues?
Do I need to use VPN when accessing TimelyCare?
While we highly recommend using VPN for all services, it is not required. Please note: to access TalkNow services while abroad, you must use a U.S. phone number or VPN.