Services
MCS Technology Services core function is to provide specialized support for your research needs.
- Server Hosting - Host your servers in our secure, temperature controlled environments located in Wean Hall, Mellon Institute, or the Pittsburgh Supercomputer Datacenter (Monroeville).
- Reduce hardware costs - by tailoring your research hardware to your current and future needs. We can provide you a cost-effective, long term solution for your research needs.
- High Performance Cluster/server design - Help with designing, configuring, and building your own scientific cluster, GPU infrastructure, or any type of server (both for grant proposal writing and for money saving builds). Clusters are built upon a custom Ubuntu Linux distribution that focuses on security and efficiency.
- Software support - Linux desktop/laptop/server installs and long term maintenance, including custom configuration tuned specifically for a task or service (webserver, wiki, repositories, cloud, mail, backup, etc).
- High Speed Data Transfers - Large dataset transfers to offsite locations can be configured to drastically reduce your research turnaround time.
- CVS Repositories
- Laboratory and Research Group Websites (MCS Intranet)
- Physics and Math HPC clusters - local clusters available to all Math and Physics personnel.
- Pittsburgh Supercomputing Center (PSC) - Ready to scale up your processing?
MCS Technology Services staff are always available to help Faculty, Staff and Graduate Students with general technical support including the items listed below.
- Laptop/Desktop purchases and initial setup
- Software installation.
- Printer installation.
- Mobile device configuration (email, network).
- Backups
We offer a variety of services to improve outreach to your audience.
- Faculty research/lab sites - MCS Tech Services maintains centralized servers for hosting departmental websites. In a WordPress environment, there many options on how research and lab sites can appear and function. Biological Sciences Lab Sites | Chemistry Lab Sites | Mathematical Sciences Faculty Sites | Physics Groups
- Event sites - similar to research/lab sites, MCS also provides free host space to any faculty member holding a workshop or conference. The combined tools of WordPress and Indico, your event website can be as simple or complex as you need, while still maintaining a professional appearance. Event Sites
- Digital Signage - MCS uses "PiSignage" to manage the digital signage you see around our buildings. If you would like content to be added to a particular screen, contact MCS Communications. If you would like to set up a new screen, contact MCS IT Support.
- Intranet - The MCS and departmental intranets host a substantial amount of resources and functions to be the premiere stop for information. Everything from how to get around Mellon Institute to downloading templates for your event namebadges and power point slides to faculty policies. MCS Intranet | Biology Intranet | Chemistry Intranet | Mathematical Sciences Intranet | Physics Intranet
- Hybrid Meeting Services - You can host a hybrid meeting in any MCS room using our Zoom Carts, or the built in Zoom Room functionality of several rooms. This is especially useful for thesis defenses when an advisor is travelling. Request Training
- Google Group Mailing Lists - A replacement for Mailman. Google Groups allow you to easily create and manage mailing lists. Google Groups
- Training - We have several resource links on the Intranet; however, if preferred, we offer basic training for WordPress/Drupal, LiveWhale calendar, or WordPress. Request Training
- Cashnet (Credit Card Processing) - Cashnet is CMU's primary credit card gateway and can be used to sell merchandise and event tickets. Cashnet Storefront
- Ticketing - MCS runs a "FREESCOUT" server to allow workgroups to handle their own ticketing solution. FREESCOUT
General Computing Support
- mcs-it-support@andrew.cmu.edu - (Deans Office, General Inquiries, Catch-all)
- physics-it-support@andrew.cmu.edu
- bio-it-support@andrew.cmu.edu
- chem-it-support@andrew.cmu.edu
- help@math.cmu.edu
High Performance Computing Clusters / Linux Server Support:
- help@math.cmu.edu (Any MCS Department)
- help@psc.edu (PSC Bridges, Anton, Neocortex)
Websites, Web Services:
Slate / Graduate Admissions Support:
Business Support (Biological Sciences):
- mcs-bio-facilities@andrew.cmu.edu - (broken equipment, common equipment rooms)
- bio-business@andrew.cmu.edu - (purchase orders)
- bio-admin-support@andrew.cmu.edu - Activity and Event Support Requests (catering, hotel, room reservations)