Carnegie Mellon University
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Support for Others

There are times in everyone’s life when we need some extra help. When someone in the CMU community (family member, friend, or alumni) recognizes a student who needs additional support and resources, there are several places to start:

  • Student Support Resources will gather information, assess the situation and engage with the many campus resources available to help in partnership with the student as well as provide ongoing support. They can also consult with you about options and how to approach a student about getting additional support. The CMU Cares Referral Form will put you in touch with the Student Support Resources team. They can also be reached at 412-268-2075.
  • Counseling and Psychological Services clinicians are available to consult with individuals who are concerned about a student’s mental health. You can contact CaPS at 412-268-2922 or reference this section of the CaPS website.
  • In the event of an urgent concern or emergency that occurs after typical business hours or if someone is in imminent danger, please call 911. University Police are also available 24/7 at 412-268-2323 and works closely with Student Affairs.
  • Additionally, you can explore these well-being resources, engage in a training or workshop, like How to Help a Friend, and check out some Wellness Initiatives. Depending on if you are a peer, a family member, or faculty or staff, there are many people who can help you help a student you are concerned about, including Peer Health Advocates, RAs and CAs, Student Support Resources, Housefellows and more.

CMU Cares Referral Form

Any member of the CMU community, alumni, family member or friend may use this form if they know or feel a CMU student may be in need of support or assistance due to behavioral, mental health and well-being concerns. This form refers the student of concern to Student Affairs staff who will assess and take appropriate action.

CMU Cares Referral Form

This form is not for emergency or immediate life safety situations. In these cases, contact University Police at 412-268-2323 or call 911.

CMU Cares Resources Folder (pdf)

A guide of resources for faculty and staff to help students who may need assistance, guidance or help.