Carnegie Mellon University

CMU Email Addresses for Alumni

CMU offers full email accounts, powered by G Suite, exclusively to all alumni. 

Full email accounts are automatically available for alumni from the Classes of 2015 to present. Alumni who graduated prior to 2015 can request an account. If you would like to request an account or are unable to access alumni email, please contact for assistance.

With G Suite email, you can:

  • Send and receive email
  • Maintain a personal calendar
  • Store personal contacts

If you already have an alumni email account powered by G Suite, you can access the account by logging in using your Andrew ID and password through your preferred web browser at Non-browser access using a mobile device or email client requires a separate G Suite password.

Alumni Email Powered by G Suite FAQs 

To learn more about how G Suite handles data security and privacy, visit the G Suite Security Center.

  1. Visit the Change Password page.
  2. Enter your AndrewID and password, then click Login.
  3. Follow the prompts to create a password that meet university guidelines. Avoid using the same passwords that you’ve set for other accounts.
  4. Once the process is complete, log in with your new Andrew password.

Learn more about Password Management on the Computing Services website.

If you have forgotten your password, you can use the reset process by: 

  1. Visit the Password Reset
  2. Enter your Andrew user ID and click Continue.
  3. If you have a persoanal email address on file, follow the prompts to create a one-time code that will be sent to the personal email address. If you do not have a personal email address on file, you will be asked to answer your personal challenge questions. Should you not remember your challenge questions, please contact

In order to provide an additional level of account protection, the university is enrolling alumni in two-factor authentication (2fa). This is parallel to the login process used for the CMU community of students, faculty and staff.

All email address users will need to enroll in 2fa by Wednesday, December 15, 2021.

2FA provides a secondary checkpoint to verify your identity. Here is how it works:

  1. Install the free DUO app on your smartphone or other mobile device.
  2. Register your device.
  3. The next time you log in to a CMU resource via Single Sign-On (SSO), such as SIO or Canvas, with your Andrew userID and password, you'll be prompted to “Send Me a Push,” which will send a notification to your mobile device.
  4. Approve the log in on your mobile device and continue, just as you always have.

It takes just a few minutes to register. Visit How to Use 2fa for step-by-step instructions on getting started with DUO.

Forgot your Andrew password?

  1. Visit the Password Reset page.
  2. Enter your Andrew user ID and click Continue.
  3. Follow the prompts to create a one-time code that will be sent to the personal email address that you have on file with the university.

Please direct any questions to

Beginning with the Class of 2015, all new graduates automatically have their alumni email created after their graduation from the university is confirmed. You can access your account at any time at

For alumni who graduated prior to 2015, you can request your alumni email address by contacting the Alumni Association at You will receive an email confirming your request, as well as further instructions regarding the activation of your Andrew ID for login purposes in subsequent communications. Your alumni email name will be assigned by the university. Your alumni email address will be

Please Note: The university is no longer able to support email addresses that were created under the previous email forwarding system.

Current Students Preparing to Graduate
Yes, as a graduate of Carnegie Mellon, your and alias will cease to function approximately 90 days after graduation. As you prepare for the loss of this account, you should read the Computing Services recommendations for graduating students.

The new email will use your Andrew ID as your name, but will use the "alumni" designation in your email, i.e. ""

No, but you should pull the data from your @andrew email using the Google Takeout tools. Detailed information can be found on the Computing Services website.

Logging into your alumni email is simple. All it requires is an Andrew ID and password. Recent graduates will already know their account information, as it is the same as what you use to log into other university services. For alumni wishing to create an alumni email, your Andrew ID will need to be reactivated or created to allow you to access your alumni email. This will be taken care of as part of the process of requesting an alumni email. 

Note: If you wish to access your alumni email via mobile device, check out the handy tutorial and FAQs from CMU's Computing Services to learn more about setting up your device and email client.

Since the university does not share Andrew ID/password information with Google, you will need to create an alternate password to be used to access your account via an email client or mobile device. These instructions will walk you through setting an alternate password and setting up to receive email using an alternate email client.


  1. Visit and log in.
  2. Click the radio button to set/change your “Alumni Google Apps Password” and enter and confirm the password.
  3. Enter a password.
  4. Click “Change Password” at the lower right to save your changes.


  1. Visit
  2. Click the link on the right to access your alumni email account.
  3. Log in with your Andrew ID and password (not this is NOT the password you just created).
  4. On the homepage of gmail, click the little 3x3 square icon in the top row of icons in the upper right of your screen and select “My Account.”
  5. Click the “Sign in and security” header and scroll down to the bottom of the page to the “Connected Apps and Sites” section.
  6. Click the slide toggle to on for “Allow less secure apps.”
  7. Click the little 3x3 square icon in the top row of icons in the upper right of your screen and select “Mail.”


  1. From the alumni gmail homepage, click the gear icon (top right).
  2. Select Settings.
  3. Click Forwarding and POP/IMAP.
  4. Select Enable IMAP.
  5. Click Save Changes.


  1. Go to your personal email client.
  2. Add the new email per the local email client’s instructions for adding a new account.

The SMTP information you will need can be found at

You may see the following error messages when you log into G Suite:

  • Chrome: This webpage has a redirect loop. 
  • Firefox: Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

If you do, just clear your browser cache and cookies and check that your system clock is correct. Be sure to log in through

When you log into G Suite @ CMU alumni email, you will be able to access only the Google services that are enabled: Mail, Calendar and Personal Contacts.
Your G Suite @ CMU alumni email is separate and is not associated with any personal Gmail account.
Yes. Check out the CMU Computing Services tutorial for more about setting up your mobile device and email client.
To address this issue, remove the account from your phone and re-add it, following the steps described on the CMU Computing Services tutorial.
Because your password is transmitted to Google for authentication when you access your email using a mobile device app or email client, we require a separate password. Your password is not transmitted to Google when using a web browser. Instead, the password is authenticated on our servers.
Yes, you can forward your email to a different email account. Use the Google's forwarding option.
  1. Visit
  2. Sign in with your AndrewID and password.
  3. On the email homepage, click the "Gear" icon in the upper right and click "Settings" from the pop up menu.
  4. In the settings menu, select the "Forwarding and POP/IMAP" tab from the top navigation in the main body.
  5. The first item in the tab is "Forwarding" Click the button to "Add a Forwarding Address."
  6. Enter the email where you would like your messages forwarded to and click "Next" in the pop up.
  7. Confirm that you want to forward your messages.
  8. Click "Ok" and go to your preferred email to get the confirmation code that google apps sent.
  9. In your google Apps account forwarding menu, enter the confirmation code in the textbox and click "Verify."
  10. Finally, on the forwarding menu screen, click the radio button next to "Forward a copy of incoming mail to..." and click "Save Changes" at the bottom of the page to turn on the forwarding function.
No, there is no global contacts list for CMU alumni. If you would like to find a fellow alumnus, you can search the alumni directory that is part of the Alumni Online Community.
We encourage users to review the Gmail Privacy Notice. This should answer many of your privacy-related questions.
No. When you access Google Apps through a web browser, your password is authenticated on our servers and is not sent to Google. If you access your email using a mobile device app or email client, your password is transmitted to Google for authentication. For this reason, we require you to create a separate G Suite password that is different from your Andrew password.
No, ads are disabled for G Suite @ CMU.
Per contract, the university may not use Google for "high-risk activities," for data that is controlled for export under export control laws or in ways that reverse-engineers, resells or creates similar services through the use of Google.
Our agreement with Google does not grant either party any rights, implied or otherwise, to the other's content or any of the other's intellectual property. As a Google customer, we (university/end user) own all intellectual property rights in customer data; conversely, Google owns all intellectual property rights in the services.
Google provides customer access and the ability to export their data for a reasonable period of time. After this time, Google will destroy/overwrite the data.