Carnegie Mellon University

Student Academic Success is online!

To protect the well-being of the university community as the coronavirus outbreak continues to be a rapidly changing situation, our physical office will be closed until further notice. However, Student Academic Success Center staff will continue to be available to assist you remotely via phone, email or video/audio conferencing platforms.

Our remote office hours are 8:30 am to 5:00 pm, Monday through Friday.

All of our academic support programs will be offered via CMU's licensed version of the Zoom platform. All of our program offerings remain open to all students - even those who are not currently participating. Access to each program can be obtained via the links provided below. Simply click on the appropriate program and follow the instructions.

Virtual Consultations

Not sure where to start?

Staff members are available Monday-Friday, 9:00 am - 5:00pm EST for a virtual consultation to help get you connected to the appropriate resource. Use this calendar to schedule a 30-minute Zoom meeting, and we'll help in any way we can. If none of the times work for you, email Lauren Warden-Rodgers at and we'll contact you directly to set up a consultation.

Schedule a 30-minute Zoom meeting

Our Programs

Individualized Sessions

Academic Coaching will move to a completely online program via Zoom. We are, in essence, the exact same program that we have been. Students will request support and attend meetings in the same manner -- with video and audio conferencing technology being utilized to provide all students with support. We are flexible to student needs upon request.

Request an Academic Coaching Initial Consultation


Our workshops are coordinated through campus partners and we are in communication with them to convert to the Zoom platform.

Workshops focused on skill building for English as a Second Language students will be delivered via Zoom and Canvas.

Register for Language Support Classes

All GCC face-to-face workshops will be canceled until further notice and students will be referred to recorded workshops. (GCC workshops delivered in official, registrar-supported classes will continue as planned after the GCC consults with the instructor of record).

View GCC Recorded Workshops

All accommodations that a student received in in-person classes will carry over to the remote instruction format. Some students may require additional accommodations for the remote instruction format that they did not require for in-person course delivery. Please reach out to Disability Resources at if you have questions or concerns about additional accommodations that may be relevant given the change in delivery.

The testing center will not be operational; however, we are happy to talk to students and faculty about any and all unique needs and concerns.

Disability Resources stands ready to connect via email, telephone, and Zoom with faculty, staff, and students regarding accommodations and exam accessibility questions and concerns while transitioning to online instruction. We will also transition all student appointments to Zoom or phone appointments.

Office of Disability Resources

Students enrolled in EXCEL will be invited to the ongoing Zoom sessions for their group by their EXCEL Leaders.

Register for an EXCEL Group

Students enrolled in SI-supported courses will be able to access the Zoom SI Sessions through a link posted to the course Canvas site or through a calendar invite from the SI Leader depending on professor preferences.

These tests and results/feedback sessions will be conducted by Zoom. The TOEFL speaking option will remain in place and the process for submission is unchanged. Visit the Intercultural Communication website for more details.

Sign Up for ITA Certification

1-1 consultations with students will be conducted via Zoom. Booking appointments can be done via the the the Intercultural Communication website.

Sign Up for 1-on-1 Language Support

Walk-in Tutoring

We will use the Zoom platform to offer remote 'drop-in' assistance in place of physical walk-in tutoring locations.

View the Walk-in Schedule

Weekly Tutoring Appointments

Students who want additional support, or who require help in a subject not supported by our other programs, can request a weekly tutoring appointment. Peer Tutors will conduct weekly tutoring appointments using the Zoom platform.

Request a Weekly Tutoring Appointment

The Tartan Scholars program will engage directly and in groups via Zoom or Google Hangouts Meet as appropriate. Program staff and mentors will be connecting directly with Tartan Scholars students in order to facilitate both personal support and community connection.

Sign up for an appointment as usual on our online scheduler, accessible via the Global Communication website, and be sure to upload your draft in advance. Check your email. You will receive a Zoom invite. Join at your appointed time with computer audio only. Your tutor will be sharing his or her screen with you. You will also have the option of recording your Zoom session.

Make an Appointment