Carnegie Mellon University

Operational Excellence

Operational Excellence is focused on maximizing the value and impact of both operational effectiveness and efficiency through pillars of leadership, collaboration, and development. In order to focus on valuable, achievable outcomes, Computing Services must collaborate through inclusive teams using standard tools and processes. We strive for organizational agility and resilience across resource shifts and unforeseen challenges. We believe excellence in IT requires explicit focus on defined business outcomes that include resource planning, project management, communication strategy assessment, and continuous learning and improvement. It is through an inclusive blend of these skills and perspectives that we not only create better outcomes, but also unleash the full potential and diverse creativity of our people. Computing Services will create and operate within a holistic environment focused on operating consistently and transparently to deliver timely, quality service for our internal work and our collaborative engagements across the institution.

Key Initiatives